with the death of my father, we had a problem what were we going to do with the furniture in the…read morefour bedroom house? With three of us we just weren't ready to divide it up and take it yet so I research . I decided on sense because the reviews about William and I'll throw in Derek right now too were fabulous. I couldn't believe that this was all true. Well it is William is one of the kindest, nicest people that I know. He is so helpful as is Derek that I hardly know what to say. They have made a miserable occasion tolerable more than tolerable actually. We have a big unit and it's almost full. I was just there today and both of them helped me out. Thank you, William and Derek.

Great customer service from the front desk to the managers that I have had the pleasure of speaking…read morewith. I like the placement of the elevators and bathrooms and entry/exit ways of the building. The parking lot could be a little larger with more spaces... once a few people and moving trucks show up at the same time it makes everything a little crazy. The building is protected by a security keypad and cameras to make you feel safer. I have found a few mouse droppings on top of/in my accessible boxes after leaving my belongings on-site but no boxes had been eaten into (nosey meeces). No food is permitted on-site in case you were wondering. Hopefully that problem gets rectified immediately. I understand that the rodent could have hitched a ride from another patron or broken in from outside of the unit but hopefully the staff have protocols in place to tackle these pests. Other than that the parking lot and interior of the building stay pretty clean. Unfortunately an unplanned factory phone reset erased my pictures.

Easy to deal with and no pressure when getting a quote. I got the best deal in Charlottesville…read more They offer climate and non climate control. I dealt with Nickie who was fantastic! She sent over all the paperwork to sign. However, there were glitches with using my phone. I later signed in person and it was easy and took just minutes. It's easy to drive onto their property and unload, or load right outside your storage locker. They can accommodate large and tall trucks. You must provide your own lock, they also sell them. I'm unsure how large they offer, but I got a 5x15. I would recommend. The only reason not a five is dealing with signing paperwork.

They Get The Job Done!!! They Take Their Time And Make Sure You Are Satisfied And That Your Needs…read moreAre Fulfilled!!!

Excellent storage. on Tom's Rd Ruckersville. Clean, dry even in huge storms, secure, electric light…read morein unit, good people, value, very quick response, clean maintained restroom. I looked at most other storage near Ruckersville: I would choose these people again.

From the owner: 50% off first month for new customers for 10x15. Veteran owned and family operated. This business…read morehas been in the Ruckersville/Orange/Stanardsville area for over 20 years. We are the third owner and take pride in our mission to provide storage at an affordable price to our customers. We have several long time customers who appreciate the simplicity of our service.

Fantastic storage facility! I needed storage in the area, and I found this storage company online…read more I moved in through the website, I received a confirmation email with all the details and I also received a phone call from one of the representatives confirming I had everything I needed to move in. When I drove up to the facility it looks spectacular from the hwy 29. My code worked, I found my unit with the green tag just as the representative advised me. The unit was super clean , the climate control hallway was clean the facility is well lit at night! My move her was just perfect! I have stored other places but this facility by far is one of the nicest in the area, I would even say In the state!

Great storage facility right off of Rt 29. Easy to find and the front desk service is welcoming and…read morehelpful. Units are well labeled and it's in a safe area. You can also rent a parking spot for a trailer or RV too and get all of your packing materials right there. Gate code access is easy both in and out and they also have moving trucks to rent if you need them!

I had an amazing experience with the company Moving Forward! Organizing a move is not something…read moreeveryone looks forward to, however, this company made the experience as smooth as possible.Communication was great from the beginning when it came to the estimate. On the day of the move, the team was on time, energetic, and ready to work. They really took care of my stuff! Everything big was wrapped up nicely in plastic wrap and blankets to make sure nothing gets harmed while in transit.They moved through tight corners and stairs easily. The crew was efficient and effective while also being respectful and considerate throughout the day. I received all my items at my new place not harmed in any way and it all came at a great price that was precise to the estimate. I would recommend this company to anyone looking for a stress-free move with individuals who really care about your items!

The owners of this company work very hard to make it a good moving company. They will pay you for…read moredamages to your property, however we prefer not to have any. The owner even debated with me over some of the damage as the crew member denied it. We felt that they use nice polite workers that appear to work hard. However, there was no crew leader and it was a free for all loading and unloading our belongings. We had everything packed and marked as to where it should be placed in the new home, it just didn't happen 50% of the time unless we were on top of them constantly. Young guys that seem to have this as a way to make a living and no skin in the game, so to speak. Having said all this, we enjoyed talking with them and actually was able to gift them quite a few pieces of belongings we couldn't keep and helped them personally. Good Luck as they continue to grow .

Waterman Self Storage helped our family in a time of great need when moving to Harrisonburg in 2019…read morewhile still looking for a permanent home. When we found that place we were able to easily downsize from our larger unit to a smaller unit to keep some surplus items. Four years later we are finally clearing out our smaller unit. Trouble free storage -- no problems with billing, security, access, bugs, moisture, etc. If you need to store some things, I highly recommend Waterman Self Storage.

From the owner: Waterman Self Storage is a locally owned and operated facility. We pride ourselves on personal…read moreattention and customer satisfaction. Offering units sized 5x10, 10x10, 10x15, and 10x20. 24/7 access.

Now under new ownership…read more Nice, clean and spacious facility with decent pricing and climate controlled units.

This is the absolute best Storage Facility I have ever used! I would say the best part about it is…read morethe wonderful customer service. I believe the guys name is Chris, he went above and beyond for us. When I rented the space it was at peak time and he went out of his way to get me the unit when there were literally no storage units in the whole city!! The rates are reasonable. The facility is extremely clean, very secure, safe, well lit & everything is easily accessible. Their equipment is in tip top shape and if you need it they also rent a U-Haul!! I strongly recommend this place for storing your belongings and also if you're moving they have Uhaul trucks that are in great shape and done very efficiently! !

No better Self Storage in the area. New gates and fence at the facility. I appreciate the fact…read morethey take pride in ownership! Love the fact I can go to my unit when I want. It goes to show that you don't need someone sitting in the office all the time to have a great facility! Customer Service did great! Love the fact I can understand them and appreciate the fact they are based in the USA. Never have any issues! The price for my unit is fair and feels like a value compared to other people I looked at in the area. No other facilities of this caliber! Each climate controlled building is secured with a keypad. So it's double the security with the newly added gate system! They have spared no expense here. Facility is always clean. Simple storage in and out each time. #LoveIt

Avoid this facility. Extremely poor customer service. Attempting to contact the company invariably…read moreresults in a message being taken (when the system works) and then a long wait time before a return call is placed. If you go to the website for the parent company you will see a multi-state operation without sufficient staffing to efficiently handle local needs. Insurance is tacked on to unit unless you can prove homeowner coverage. I have done business with storage facilities both locally and outside the area and this one is by far the least desirable.

Smart Storage in Charlottesville VA(Hydraulic Rd) no longer provides a dolly to patrons unless you…read morevisit during the day while they have an employee on site. I have been told this is due to them being stolen. This is a major inconvenience and I do not understand how they are unable to view their video cameras to catch those responsible. There are numerous units at this facility and not everyone has the ability to plan to be there during the day when an employee is on site. I signed up for my storage units before they implemented this policy and would never knowingly sign up if I knew this were the case. Shame on the owners who certainly don't mind jacking your rates every 6 months or so

Greedy business and liars. We've been there four months and they raised the rent by $50. When I…read moresigned up, the person I talked to on the phone said my rate was a set price. So this is how you treat loyal customers? You raise their rent every few months? I would never have gone with this place had I known the catch, here. So sick of greediness in this economy.