We saw good reviews and they mentioned veterans. My boyfriend is a veteran and served 25 years…read moreactive duty in the military, so we went with this company. While making the deal with John, it seemed to go good, however, we found out afterwards there was important information he left out and was not offered! We moved on May 3rd 2025. First,they were late to the location. I got worried, but they showed up 30 minutes or so later. I was told they ran late from an earlier move. So I figured no worries, I was just glad they showed up. The moved seemed to go great, they were nice guys, it was pretty hot out and they worked hard! Once the move was complete, I thanked them and tipped them very well and they left. When we turned on one of the TV's (2 - year old, 75 inch smart TV), exactly where they delivered it and left it, it had a huge crack across the top along with other cracks and white lines going down it. (My boyfriend did tell one of the movers he was worried how he handled the TV and where and how he set it down. And the mover basically told him to hush that it's his job and he knows what he's doing!! ) I was very upset, as I paid good money for that TV. We called the gentleman that we made the deal with, John, and he stated we need to file a claim, but he wasn't sure of the outcome since we didn't have the insurance. We advised him we were not offered insurance and were unaware of that, he admitted he didn't offer it because he knew we were already on a budget. That should have still been offered to us regardless!! Then he asked how they moved the TV, we told him with a moving blanket, he explained it should have been moved in a special box that is around $100. So again, another issue on their behalf. He gave us the info to file a claim, we filed and had tried contacting them by phone and emailed numerous times. They never answer the phone and I never did get any calls back. They took 6 weeks to say they'd give us $50 for our TV that was over $800, two years ago (now worth $618). They said it was because we didn't have the coverage!! But, how are we supposed to be aware of it when we weren't told about it? Also, they moved our TV incorrectly, another issue that was out of our hands and not our fault. I am so disheartened by this. That TV was supposed to go to my daughter when we moved, she was so excited to have it and now all we will get is $50 and a broken TV to take to the dump. Just so wrong and unfair. I would not recommend them after this!!!

Joe Thornton was amazing as he scheduled my move and was involved every step of the way to ensure a…read moreseamless move. Santos and his moving team were professional and highly efficient!! Definitely will use them again and highly recommend them!

Fantastic storage facility! I needed storage in the area, and I found this storage company online…read more I moved in through the website, I received a confirmation email with all the details and I also received a phone call from one of the representatives confirming I had everything I needed to move in. When I drove up to the facility it looks spectacular from the hwy 29. My code worked, I found my unit with the green tag just as the representative advised me. The unit was super clean , the climate control hallway was clean the facility is well lit at night! My move her was just perfect! I have stored other places but this facility by far is one of the nicest in the area, I would even say In the state!

Great storage facility right off of Rt 29. Easy to find and the front desk service is welcoming and…read morehelpful. Units are well labeled and it's in a safe area. You can also rent a parking spot for a trailer or RV too and get all of your packing materials right there. Gate code access is easy both in and out and they also have moving trucks to rent if you need them!

My experience with Public storage has always been Totally positive…read more From the moment that I first rented the storage space. The process was quick and easily! The staff at 1616 Seminole trail is outstanding!! They are kind, knowledgeable, and very professional. This facility is safe and secure which is a huge relief because my personal things are stored there. I have total peace of mind. Access to my Unit is always easy with a perfect! If any one is looking for a place to store their items , I strongly recommend Public Storage at 1616 Seminole Trail Charlotteville Va S Gilfillian.

I have been renting my unit for some time now I find Mr. Henry to be very helpful and pleasant with…read morethe helping of any of my needs thats why I'm still there...

Now under new ownership…read more Nice, clean and spacious facility with decent pricing and climate controlled units.

We were all set to rent a storage unit with these folks when a friend offered to share his unit…read more So we had to cancel. That said, the Prime Storage people were great to deal with. The company centralizes its sales and marketing into a single office in NY leaving the local people free to focus on operations (makes sense). The NY folks were very helpful, and the local operator was responsive as well. We would DEFINITELY look to use these people for any of our future storage needs.