The customer service at North Charlottesville Storage is top notch! I cannot say enough about how…read morehelpful, Emily, the manager was. Greatly appreciate her help in keeping us organized with the paperwork (given we are out of state), and finding us the appropriate size storage. Thank you so much!!!

This place is near the airport and it's a little bit hard to find because it's behind other…read morebuildings that actually border the 29. The staff is friendly and very responsive. We rented an outdoor non-climate controlled unit. We had a lot of spiders (which, yes is a problem at all storage places) and stink bugs in the unit. Stink bugs hid in our cardboard boxes and we've been finding them as we open our boxes, so I'd recommend using plastic storage bins and sealed tops if you rent a non-climate controlled room. The units are a hecka lot cheaper than the Public Storage close to UVa. So overall, I'd recommend this self-storage.

Easy to deal with and no pressure when getting a quote. I got the best deal in Charlottesville…read more They offer climate and non climate control. I dealt with Nickie who was fantastic! She sent over all the paperwork to sign. However, there were glitches with using my phone. I later signed in person and it was easy and took just minutes. It's easy to drive onto their property and unload, or load right outside your storage locker. They can accommodate large and tall trucks. You must provide your own lock, they also sell them. I'm unsure how large they offer, but I got a 5x15. I would recommend. The only reason not a five is dealing with signing paperwork.

They Get The Job Done!!! They Take Their Time And Make Sure You Are Satisfied And That Your Needs…read moreAre Fulfilled!!!

I had an amazing experience with the company Moving Forward! Organizing a move is not something…read moreeveryone looks forward to, however, this company made the experience as smooth as possible.Communication was great from the beginning when it came to the estimate. On the day of the move, the team was on time, energetic, and ready to work. They really took care of my stuff! Everything big was wrapped up nicely in plastic wrap and blankets to make sure nothing gets harmed while in transit.They moved through tight corners and stairs easily. The crew was efficient and effective while also being respectful and considerate throughout the day. I received all my items at my new place not harmed in any way and it all came at a great price that was precise to the estimate. I would recommend this company to anyone looking for a stress-free move with individuals who really care about your items!

The owners of this company work very hard to make it a good moving company. They will pay you for…read moredamages to your property, however we prefer not to have any. The owner even debated with me over some of the damage as the crew member denied it. We felt that they use nice polite workers that appear to work hard. However, there was no crew leader and it was a free for all loading and unloading our belongings. We had everything packed and marked as to where it should be placed in the new home, it just didn't happen 50% of the time unless we were on top of them constantly. Young guys that seem to have this as a way to make a living and no skin in the game, so to speak. Having said all this, we enjoyed talking with them and actually was able to gift them quite a few pieces of belongings we couldn't keep and helped them personally. Good Luck as they continue to grow .

We used the facility prior to moving to Gordonsville in 2017. The storage rooms were clean and…read morewhoever answered the telephones back then and took payments, they were extremely nice. Don't know if we will need their services in the future, going through empty nest right now, but they are a great option with a great location!

On time, amazing speed, great communication, amazing people and incredible prices. They hauled out…read moreheavy, awkward items without any problems.

This company agreed to pick up goods for donation to a charity. Two Saturdays in a row, they missed…read more4 hour windows, completely wasting my time. the first week they never bothered to communicate directly, the next week. they kept moving their supposed arrival time forward each hour until it was outside of the four hour window they had agreed upon. This is completely unprofessional behavior, and a company best avoided.

After renting here for 3 months it was easier to pack up all my things and move to a different…read morestorage company. When attending to my storage unit for about 15min 3 or 5 days a week to minimize and organize my belongings I was constantly harassed by the man working on staff there. He is creepy and rude to say the least. I spoke with the owner about him and though he was kinder he was general dismissive. Things are perfect now at my new storage unit. Friendly staff, well lit inside and outside, clean, and better priced! I'm happy to give my money to a great place where I feel safe.

So far so good. I just signed up for a 5 x 10 storage unit last week. I reserved it over the phone…read morewith a credit card because I was worried that the UVA students would use up all the remaining storage units when they move out of their dorms this week. I drove down to Charlottesville on Saturday to move things out of my mom's old house into storage. We arrived to the storage site with a truck full of stuff. No one was around at the office but there was a sign to call a # if you needed help. So we did that and within 5 mins the manager came cruising a long on this golf cart. He got us checked in, gave me the lock and key, and lead us to the unit. The unit was clean and easy to access. The door is easy to open as well as the lock. They also give you a personal security code for the gate (to get in and out). We moved another truck load of stuff that afternoon. They said they do not have flooding in that area (unlike other storage unit places in Charlottesville) so that's good. They have also been around for almost 12 years and I got 2 positive references from other people which is why I chose to go here. They are also the same price as most other places and not the most expensive. I am paying $80 a month for my 5 x 10 unit. I chose not to get climate controlled (more expensive) + they were already sold out. The manager guy who I worked with over the phone was always quick to call me back and helpful. The only thing is that he talks real fast, I mean REAL FAST and you can't really understand anything he is saying even when sitting across from him in his office. I just nodded my head acting like I knew what was going on, but really I had no clue! He knows what he's doing though as he's been working there for over 11 years. My favorite thing about the place is it's isolation feeling from the rest of the sitting. It's very green in that area - lots of trees and tons of birds chirping away. It was a peaceful setting moving all that stuff.

Excellent storage. on Tom's Rd Ruckersville. Clean, dry even in huge storms, secure, electric light…read morein unit, good people, value, very quick response, clean maintained restroom. I looked at most other storage near Ruckersville: I would choose these people again.

I have never been so appalled by the way a professional company has spoken to me over the phone and…read morevia email. They were rude and this company does not have an email. I wasn't able to speak with anyone other than the receptionist, Lori. She told me " here is my email i am taking care of everything". Even though prior i wanted to speak with Robbie our inspector. She insisted i should only contact her, but then emails me getting upset of the questions i was asking about our apartments written inspections by them. Not to mention that the inspectors do not even write the reports...the secretary does and then signs off using the owners name. I highly do NOT recommend using this company. Extremely dissatisfied by the way they do not take their work serious enough , which in our case, costs us a thousand dollars in a scam.

We have been using ACUC for 20+ years and they have always been dependable, thorough and fairly…read morepriced. I highly recommend them for all carpet and furniture cleaning endeavors.