I could not get into the gate today. I had to call 3 times. The first time I was put on hold, when…read morethe lady got back to the phone, she put it on mute where I couldn't hear her. I called back and was told I would get a call in a few minutes as the "temporary code " also didn't work. Never got a call back. I call again and the woman was rude and wrong trying to say I had a balance and I do not. A truck pulled up behind me, I let him in front of me and his code didn't work either. I got out and told him I believe it's the gate. Two other people pulled up and I told them the same. The lady on the phone says she can't reach the manager and would call me back. On of the ladies behind me says it's been down all day. I back up to turn around and leave, one of the guys behind me turns put to be the owner and lives on the property. He let's himself and the truck I let ahead of me right in. Instead of saying, no worries I can get you in when I approached him to tell him the gate was acting up. He simply said, ok thanks. So of course as I turn back around to try to get in with my code and the temporary code, no luck and owner was not in site at the gate to help.​

Have been using Augusta Self Storage for almost a year now and they for sure have 5 star customer…read moreservice. They even have U-hauls to rent. If I ever need a unit again this will be the first place I call. A++ Thanks for everything Ms. Janet!

I was impressed with the friendly and very helpful people of LocknKey Storage. My things are in a…read morefenced area with cameras and a gated entry. I definitely recommend

First of all, this facility has a serious rat problem. I had whole boxes of items ruined- shredded,…read morechewed, and covered in rat poop- and everything I salvaged had to be washed. I had to throw out kitchen utensils, important paperwork, keepsakes, and (most impressively) an entire plastic tote of clothes, tightly covered with a secure-fit, snap-on lid... which the rats apparently chewed through in order to destroy the clothes within. The items were clean, so I assume they liked the scent of the detergent? I then remembered that the facility had provided me with (and charged me for) insurance- and subsequently realized that this [required] insurance does not cover damage from rats, water, or fire. I don't think it covers theft, either... so I'm not sure what it's actually meant to insure against, as those really seem like all the possible disasters that could happen at a storage unit. When I emptied my unit and went to cancel it, I was annoyed to find that, per their policy, I had to cancel two weeks ahead of my scheduled payment date or pay for an additional month. Okay, that was my fault for not being aware of the policy, so I paid for the extra month after I cancelled. And then, somehow, another month's rent plus late fees, were withdrawn from my bank account. I got a letter threatening to put a lien on my (now empty and lockless) unit. In total, over $250 in rent, penalties, and fees was charged to my account... for a single month, for a unit I had cancelled more than 30 days before: This month, I got a payment reminder. I replied and explained the situation, but although I did receive a response, nothing has been resolved. I have had to lock my bank account in an attempt to stop Lock N Key from charging me 4 times their regular monthly rate, for a month, for an empty, lock-free storage unit that I cancelled 3 months ago, I may have to actually cancel my card. Meanwhile, I've been overcharged by well over $600 in total... so far. It's beyond ridiculous. Between the rats, the fees, and this facility's refusal to address payment issues, choosing Lock N Key has cost me a huge amount of time, stress, and money, as well as a number of personal items which were destroyed and cannot be replaced. I have had storage units all over South Carolina, including a couple others in and around Aiken, and I can honestly say that Lock N Key is hands-down, no contest, the absolute worst I have ever used. Pick literally anywhere else.

Rented a 10x20 climate controlled unit for a year. Very nice facility, keypad to building never…read morefailed, temp was close to 70F all year, VERY clean and nice. Vince runs a tight ship and never had a problem that he did not immediately resolve. Would rent again.

ZERO STARS!!!! Do not rent from here! After two weeks of not using my original unit, I moved to a…read morebigger unit before using the storage. I was not sure when my 1st payment was due because of their "Free Month" promotion on their sign. I tried to call during office hours to discuss my bill! No one!! returned my call and I was charged the late fee! They also did not remove a second late fee for March. I had access to my unit on March 25th. No red lock out lock was on my unit. I am a new customer!! and with the promotion of "one month free," I thought my first payment was due in April. When I pointed out the fact that I had access I was told "He must have missed your unit." I paid for their incompetence!! No red lock out, no returned phone call which resulted in a second late fee! This is unacceptable as a business practice. I came straight to my unit after payment to confirm there is still not a lock out lock on my unit!! Poor business practice. No lock so they can keep just adding late fees to unsuspecting renters. DO YOURSELF A FAVOR AND RENT FROM STORAGE SENSE DOWN THE STREET!! I rented from them for over 4 years without 1 incident. Will be going back! Nick's will not get another dime from me. Save yourself the hassle and poor customer service.

I needed to store my aunts household items while her house was being sold in Georgia, and she was…read moremoving into assisted living. Problem being, I was trying to coordinate everything from California. Rachel at Go Mini's was very helpful and suggested the right size unit, and had it delivered and then moved to a different site once the house sold until I could make it back there to empty it out. All this was right in the middle of the Covid lockdown. I never had a problem! They were very prompt, affordable and the unit was dry and bug free, no damage at all. I would not hesitate to recommend them.

We all know it's hard to choose a company for a service you have never needed...temporary…read morestorage....WELL, two thumbs up and multiple high fives for these guys! From the initial conversation with Rachel (thx for the keychain BTW!) to delivery of the mini... all the way to pick up, the best customer service we have ever encountered. Harry was a rockstar backing that thing down our driveway and thanks to Scott for all his help. We will definitely use them again in the future. Check them out y'all, they do a multitude of things, not just storage!

Had to pick up a uhaul van to help my friend move and the customer service here was friendlier than…read moreother uhaul locations I've utilized in the past. The gentleman helped guide us through the process of pick up and return and purchase of few needed moving items made our experience alleviate a lot of those moving headaches. The van we received had no damages or issues. We were able to utilize it and return it back with half tank of gas as requested. The return process was easy. There is a key slot to drop off the vehicle after hours. Just park it in the returns section and walk up to the front door and slide the key through the drop box. Easy & painless moving experience!

Was overcharged for propane. Brought 100lb and 20lb tanks to be filled up. Even at max capacity…read morethey could only hold 30lbs. Was charged for almost 34 lbs. I asked how that was possible and they had no explanation. Actually when you safely fill them they should be only 80 percent full so that is dangerous and someone needs to learn to reset the machine when a customer leaves. They also need to learn what the safety standards are for a propane tank. Will not be buying propane here again.

Helpful, Caring, Clean and Wonderful!! If you need storage in Aiken - this is the place to go.read more

Am very happy with my storage unit on S Irby St. lighting is good secure with a gate and so easy to…read morepay each month online . would recommend them

Kara H is unbelievably accommodating and can work miracles! I have RARELY had the experience of…read moreworking with someone as pleasant, professional and helpful as Kara H. I can not say enough about this company representative. And, the prices are pretty dang good too. 5 star company!