The rent goes up fast!…read more The facility was clean and easy to access. The rate for the 5x10 unit was $51/month in August 2024 (after a $41/month introductory rate for three months). They increased the price quickly. In May 2025, they raised the rent to $66/month, and they just notified me that on February 2026, the rent would increase to $86/month. That's a 30% increase every 9 months, a 70% increase in a year and a half. I'm moving my stuff out before the next rent increase goes into effect. If I were to do it again, I would only consider Public Storage for short-term rental (less than a year).

They had the size unit I needed, when I needed it, at a very reasonable price. It's well…read moremaintained and clean. They have great security. Carts are available to assist with your moving of items.

The units are clean. The property is well maintained, and the on-site host is very pleasant to…read moredeal with. I like when I roll up the door on my outside unit, a motion activated LED light comes on. The security is as good or better than other self storage places I've used in the area. The rates are fair, but they're not cheap.

I have found the staff at the facility very helpful and always willing to work with me. The price…read moreis very affordable and secure. The manager lives on the premise and has been quick to offer help when I needed to come by a little late to sign up for a unit. I rent to help with some of my business clients when they have too much stuff and we need to store off site during a move or remodel. They have new updated facilities that are very convenient for the Lake Highlands are. I have never had a problem with safety or security. Thanks for being good neighbors.

I have been at this storage facility for 5 yrs. They are the best. They have 24 hr access. When…read moreit's time to pay I just call and tell her to run my card.

I have had a storage unit here for years, and everything has been good up until recently with the…read morechange of management. Back in the day management turned the lights and electricity on as soon as it got dark outside. Now they turned them on extremely late and people can't do nothing because of no power. I hope they can fix this soon as possible. Other than that, no issues.

We rented 2 storage rooms here. One for 2 years and a second one for 3 years. The positive is that…read moreit is very clean. And seems very secure with gated entry and cameras inside every hallway. The reason got that 3 star is that they increased our rent every few months. It got to the point where rent was more expensive than my first mortgage! If you need very short term storage, this place is fine because they give you a cheap teaser rent rate to start. Then they start jacking up the price every chance they get! I just think there are less expensive better value storage places with the same level of security and cleanliness. We left when they gave us yet another price increase notice!

CLEAN, secure, and great customer service! Loved that they have music playing in the hallways! They…read moreeven provide you with a dolly to use. Never had a problem here! My husband just closed his account here yesterday and it was simple to do without any hidden costs. Thank you!

Please see the email I sent to the Corporate Team,…read more I am writing to recognize the exceptional customer service provided by the team at my local CubeSmart location, specifically Wanda, Devin, and previously Paul. During what has been a very difficult transition in my life, their professionalism, compassion, and genuine human approach have made a meaningful difference. I originally rented my 10x20 unit shortly after separating from the Marine Corps. Over the years, emptying it has been a significant challenge. As a disabled veteran working full time, balancing this responsibility has not been easy. Wanda has been an absolute dream to work with--understanding, patient, and solution-oriented. Paul demonstrated the same professionalism during his time at the store, and Devin has also been extremely helpful. It is clear that this team embodies the humanistic qualities and thoughtful application of company policies that truly define outstanding customer service. I would also like to extend my appreciation to the regional/district manager who oversees this location, as strong leadership is reflected in the caliber of this team. Thank you for your time, your leadership, and for employing individuals who truly make a difference in the customer experience. Thank you again Wanda!

Wow... THE worst customer service. The manager was always gone, and wasn't helpful at all. The…read morewhole day felt like a nightmare.

We have not had any issues thus far. I think it's a decent monthly rate considering convenient…read morelocation to several nearby areas. I also like that they had surveillance up on the outside areas of the whole property but also inside the units. Air conditioned coverage for most units on the property and they also have units for vehicles or just if you need a bigger unit which are all located on the outside. The only suggestion I'd make is to install the mirrors to be able to see traffic approaching when you are circling through the parking lot areas whether you are entering or leaving. They have signs up for this though. Also you have to be mindful when entering/existing as it's one way in and one way out.

The manager is incredible. He really went above and beyond to make our out-of-state move…read morestress-free.

This is a clean, well managed and well kept storage location. The app is easy to navigate and use…read morefor payments. The manager at this location, Craig, is friendly, personable, knowledgeable and easy to work with. I highly recommend this location.

Judy is great! I always enjoy working with her. She's been very helpful to me and my daughter and…read moreis very understanding, even when things aren't going as smoothly as we'd like. Judy is always respectful, provides outstanding service, and Extra Space Storage should be proud to have a manager like her.

When I got my unit in 2014, 10 years ago, I was told to pick out a lock and leave one key with the…read moreproperty manager. Fast forward to June 2024 I am told they don't have keys and I'd need a locksmith. I decide to try to remove the lock myself first, and buy bolt cutters. I arrive at my unit to find my padlock isn't there and the lock looks different. I call and I am told they haven't changed the locks, and again I'll need to call a locksmith. $250 later a locksmith tells me he was just out the week prior and was told a similar story by that customer.. he drills through the lock, opens my unit, and there's the old lock with my padlock on it in my unit!! They DID change the locks! Wow.. We empty my unit of everything but a TV and table. I had paid the month of June so I had time to remove it. I get a call from the property manager Tish, or Trish, and she says if I'd like, she can leave the dumpster unlocked for me to dispose of those items. Wow, awesome, okay. So we show up and it isn't unlocked. Okay, no biggie. I'll stick to the original plan. So we put the TV and table back in my unit. I call and I'm assured by some guy that I'm paid through June, so I have a week before July to figure it out. The next couple days go by and I'm hit with a $250 abandoned items charge. I log into my account and it shows I no longer have a storage unit. I call and leave a message and no one will call me back. I call customer service, explain all the above, Tish/Trish calls me back and says she's going to have the DM remove it, and it was a misunderstanding on their end. I'm so grateful, and think this is all behind me. Even accept that they threw away the table I planned on keeping. A week later $250 is deducted from my bank... I call and no one calls me back. A few days after that, a months charge hits my bank and all the sudden I have the same storage unit under my public storage account. I have called the property manager probably 15 times. I have called customer service, who by the way, told me they be pissed if this was them. They gave me the district manager's, Jesse, phone number. Who also won't call me back after 3 attempts. We are nearing Aug and I need my money back and this account closed. I need someone to call me back!! I can't go anywhere to speak to anyone in person. This experience has been terrible, and I'm out almost $500, really $740!! I have never been even a day late, and I've never complained. I expect someone to reach out to me.

Great worksers and amazing place To take your stuff you…read morewill get great service There Everyone is nice there is one lady I know that work there her name Is tishba moore she is a good worker there She cares alot for poeple she loves to help