I want to give zero stars but it doesn't let me. I left on the 2nd of January and in order to get…read moreinto my unit they changed me $160 and didn't pro rate me my money back and are keeping it. I'm leaving this storage because in a years time the jacked up the price $60. If I can save anybody from making a horrible mistake. Find a place that is based out of the state of Idaho, this company isn't for here. This company will steal your money. I hope this review will save someone from a huge headache. They over charge for their units, I found one twice the size and half the price and if you can don't get caught up in the scam of them asking you to give them a review when you get a unit.

If I could rate them less I would. Don't be even 10 days late or you can't afford to get your stuff…read moreback

My Freshman at Boise State had to move back to CA quickly and we had to find vendors willing to…read morework with us from afar. Jeff Gratton, Manager of Stor-N-Lock was a professional and friendly guide in terms of helping us orchestrate the move into the rented unit. If you are looking for trustworthy, helpful and knowledgeable staff to help you with your storage needs, I would definitely recommend Stor-N-Lock!

the owner is really disrespectful instead of talking nicely he would yell. I would not recommend…read morethis place. "with exceptional customer service " is false advertising ‍. if you don't take my word there is others that agree with what I said

I have had experiences with two employees at two separate locations, and both of them were rude and…read moredismissive. If I had the money I'd be out of this storage facility in no time at all. Nobody could explain why something that had been on auto pay for years suddenly didn't go through and they just ma'amed" me to death and interrupted me. They were so busy explaining that they couldn't do anything for me that they didn't even really listen to what I had to say.

6 months after I moved in they increased their price by 35% I stayed for 6 more months when they…read moreincreased their price by another 30% ! so within a year span the price went from $120 a month to $215 This place is managed by scammers I will not recommend to store anything there I was able to find another storage facility within a few miles that charges 50% less When I called them to complain about the price increase they did not care at all and just basically told me to move out if I'm not happy - which i did within a week

Go anywhere but here! Horrible management! The only person that works on site is Darcy and she…read morecomes and goes as she pleases. They change their hours on a whim and never bother to update their website. Last time I went to pick up my trailer, their electronic keypad was broken and no one picked up the phone. I called their main line and got some random person in a different state that couldn't even help me get in. It was the only time I could come get it so I had to cancel my trip. On top of that, they raised the rent Twice in 9 months and also managed to damage my trailer while it was parked there! Darcy told me they would check the cameras and investigate. The next day she tells me they won't do anything and I need to file a police report and contact my insurance company if I want to get it fixed. This place is a nightmare! STAY AWAY!!

Elite RV Storage was there for us each time we needed storage. Their "one of a kind" service is why…read morewe continue using Elite when we're not on the road. The convenience of being able to drop off our 5th wheel and knowing it will be stored quickly and safely is a big plus. And there are times we need to retrieve an item from our 5th wheel- Elite RV Storage is always available to help us access it quickly. Elite RV Storage is our "Go To" in the Treasure Valley area.

I would not recommend unless you want to throw money away. They raised my rent after three months…read moreand then another eighty dollars after six months. There are better options nearby.

I was led to this facility via a 3rd party advertisement. The flash sale offered a great price on…read more10x20. The next morning Jamie from facility contacted me, commenting on the great price and encouraged me to stop in to take a look. Super clean unit. The location is convenient. I asked her if the flash sale was bait/switch and she gave me helpful background information. A few dates later, after shopping around, I attempted to complete the reservation online. Because there were glitches, I talked with Rhonda from corporate who tried multiple solutions. Finally, she realized the glitch was due to 3rd party site. She suggested I go in person to complete paperwork. I wasn't even mad about the errand because she had put so much effort into problem-solving for me. When I went to facility to complete transaction, I dealt with Andrew. He was super professional and determined to help me get the originally quoted price in spite of the glitch. He figured out a work-around and even "compensated" me for the online hassles. After dealing with three different employees w customer-service mindset in 2025, I had no choice but to write a review. It's a rarity post-COVID for 3 employees to go over and above!

Amazing service such a pleasant experience.Would recommend them to everyone.Friendly people and…read moreevery thing was so clean

Great facility! I would def recommend this location to anyone looking for that mom and pop business.read more

We contracted with PODS to deliver two containers to our home in Boise from CA. They were delivered…read moreby two separate drivers. One of the drivers was not able to open the roll up PODS container door and told us he was taking the container to the office in Boise and for us to contact them in the morning. We drove there the next day to find the office closed but after banging on the window, one of the staff members opened the locked door and helped us. He found out that our second container was delivered to the Caldwell office 40-min away. He told us the driver that had dropped the second POD off was new and didn't understand how to get the door opened. When we arrived at the Caldwell office they told us the same and immediately opened the door. We had to call the 800# to reschedule delivery which took 10 more days. We asked PODS to consider waiving the delivery fee of $189 and were told they'd consider it once the second POD was re-delivered. But of course today we received an email from them stating they didn't breach their contractual agreement and they delivered the second POD; end of story. We don't agree with this assessment, however, aren't going to let a $189 fee go to collections although we'd win in small claims court if we went this route. We're just sorry they're too big an outfit and have too much business to be considerate of the error they made.

Customer service isn't local and have been put on hold for multiple hours during various calls…read more Service agents are not helpful in rescheduling and the only excuse is that it's a busy season and drivers are limited. We had confirmed our pick up time 3 times to be June 24th and the day of, they moved it two weeks out to July 9th. Very disappointing experience and has made this move difficult. Please read other reviews, we wish we researched better and used local.

Very professional, friendly and genuine. J. R. was informative and took care of my questions and…read moreconcerns. Easy process and user friendly site. Would recommend to anyone. Accessible and well maintained. Thank you Southside Storage!

Up until the new management my experience with Southside has been absolutely pleasurable. Under New…read moreManagement my auto paid no longer seems to be functioning for them keep getting charged in late fee.. we'll be finding other accommodations. The answer is given as to why this was happening was not acceptable and or believable by me or my bank.