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    Stony Farm Realty

    5.0 (1 review)

    Services - Stony Farm Realty

    Property management

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    14 years ago

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    GIM Property Management

    GIM Property Management

    (8 reviews)

    I had a very disappointing experience with GIM Property Management. Communication has been…read moreextremely poor. One of the most frustrating issues was a condo document amendment that took almost a year to complete due to their lack of responsiveness. After all that time, it turned out the amendment had been done incorrectly, requiring additional time and effort to address something that should have been handled properly from the start. What's even more concerning is the lack of transparency in their billing practices. Charges have appeared without proper explanation, and requests for supporting documentation or invoices have not been adequately addressed. This raises serious concerns about how they conduct business. Overall, the experience has felt unprofessional, disorganized, and frustrating. I expected a much higher level of accountability and responsiveness from a property management company. Based on my experience, I would strongly encourage others to proceed with caution.

    It's interesting that all the 5 star reviews were all posted on exactly the same day, I'm skeptical…read morethose are real GIM clients. They constantly ignore communication from me and my neighbors. And when they do reply, they are less than helpful. They refuse to provide me with financial documents, I've asked multiple times and had to file a complaint with the BBB to get their attention. The fact that they won't let me see how they are spending our money only makes me more suspicious of unauthorized activities. AVOID THIS COMPANY AT ALL COSTS.

    Halstead Holden

    Halstead Holden

    (11 reviews)

    I had one of the best experiences living at The Reserve on Salisbury. This was my first big move…read morein my life and career coming from Alabama. From the moment I called and spoke to Kate, I knew this would be, at the very least, an interaction I would not likely forget. She was beyond professional, patient and answered every question I had including, "Where's the nearest hospital to the complex?" - a question I've since learned isn't often asked. Upon viewing the complex and meeting the staff, I instantly felt at home. I didn't just need a place to live, I wanted this place to call home. I lived in a one bedroom, one bath for the first year, but quickly outgrew it. I was able to easily move into a two bedroom, two bath on site and had no intentions on moving anytime soon. As luck would have it, I got a promotion to the Big Apple, and had to leave my beautiful apartment behind. If you're looking for an attentive staff, look no further than The Reserve on Salisbury. Krissy, the Property Manager, Kate, the leasing agent, and Dave and Shaun from maintenance are truly some of the best people I've had the pleasure of experiencing while living in an apartment community. I couldn't have asked for better people to know on site. They would always greet me, helped me if I needed anything and were always communicative. I find that so important in a community. The surrounding areas are quiet with plenty of areas to walk around, the grounds are kept beautifully, the neighbors I've encountered are kind... Take a look at this property. You won't regret it! I do not share the same experience as the other poster on here. I hate that they did not have the experience I did because this place and these people are truly wonderful. :) - Mathieu.

    Reserve on Salisbury is a decent apartment complex. Included in rent are some amenities that are…read moreabove par for the area, such as a pool, a 24-hour access gym, and keyed entry. The buildings and grounds are new, clean, and generally kept clear in the winter. Kudos to the new maintenance manager, and Kate in the office. I have found the other office staff to be a bit brash, and I have noted gossiping regarding tenants, which is unprofessional. While the kitchen and bath boast granite countertops, the appliances have been on the less hardy side, and we have had replacements in the two years we have been here. Cabinets are nice, but fixtures are cheaply made. My biggest complaint is certainly the lack of air circulation. The bathroom fan runs constantly and loudly, and the room remains damp. The mold build-up because of this is frustrating. Additionally, I, and other tenants, have noticed an issue with misdelivered mail. This is not a Reserve issue, but a Holden post office one, so did not impact my score. TL;DR: This complex is a bit overpriced for the quality. Certainly a better option than many places in Worcester, but leaves much to be desired. Currently looking for another place to live because of the bathroom fan, appliances, and mail issue.

    Stony Farm Realty - propertymgmt - Updated May 2026

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