Great staff, highly recommend this location…read more I was able to walk right in. It was promptly graded and asked when I was in the store for. The staff member is helping me to get exactly what I needed in and out within five minutes Great customer service and write off the main road so easy to get to

I had the best experience at the Auto Zone at 14193 Manchester Rd in Manchester/Ballwin MO. On…read moreWednesday August 28, 2025 around 1:20pm I stopped by the shop with the intention of getting my alternator and battery checked out as my car was hesitating to start and running on "energy save mode". Since I had replaced my battery 2 years ago (also auto zone but this was in Oklahoma) I was prepared to get bad news that it was the alternator. When I walked in the store I was greeted by a female who was so kind, hard at work and had time to pay me a compliment and we laughed after I asked her "what aisle is your lipgloss or make up on?" About 10 seconds after interacting with her a technician named Jason appeared and we discussed my problem. I followed Jason out to my car to pop my hood. We discussed my last battery purchase and some history on my Lincoln mkx. After about 20 seconds he said "good news, it's not your alternator, it's your battery. Let's go inside and I'll look up your warranty". We did just that and really, I had no idea there was a warranty and I'm still operating under the assumption that this is going to be a cost to me which is not an issue. However, I was delighted that the whole thing was covered no fee! I know that's standard but I'm a newly single woman so this is a very welcome surprise! He told me to hang out in the shop and he'd have my battery installed within the next few minutes. It was at that time around 1:30 and the shop had started to get a bit busy and I watched more employees come out to take care of their customers and all with welcoming friendly helpful attitudes. I shopped around and got some air fresheners, a car trash can and some hooks for bags. At that time Jason comes back in, lets me know he's done and we go out to start my Lincoln that started right up and purred like a kitten. I was really impressed by this crew and felt like writing this review as I know many times retail employees and auto care centers are prone to the worst of the worst. I can't say enough positive things about this location and even though there are 2-3 other Auto Zones within 3-5 miles of me, I will specifically be frequenting this one for my auto needs. JOB WELL DONE!! Andrea - brunette woman with a high pitched cartoon voice and a big smile

I was very pleased with the customer service I received at the Fenton Napa! Had to replace my…read morewife's battery - good price and they took care of things right away for me. All I had to do was open the hood! The crew knows what they are talking about at this store.

Bob & Steve are really good guys. They have helped me & my family for better than 10 years. If they…read moredon't have it, they can get it!

Could of called to tell me they did a refund on the order because it was in stock when I paid for…read moreit online but not there when I arrived. Common courtesy is not hard. Would of saved us a 15 minute drive in rush hour on Manchester. Will not use these jerks again for anything. I'll drive an hour out of the way just to avoid their nonsense.

Donna and Bob are AMAZING!! Great customer service, kind, and knowledgeable!! Please give them a…read moreraise!!

Thank you to the guys working today! I really wish I could remember the guy's name who helped me…read morespecifically, but for the life of me, it is just not coming to mind even though I specifically said it out loud so that I would remember it. I went in this afternoon to ask about changing a front light in my corolla. He was able to look up the specific light I needed for my car and after paying, he walked out with me and switched it out for me. THANK YOU! I really appreciate how quick and helpful he was and I know that if I ever need other auto part stuff, I can visit this location since it is so close to my house.

Right at closing on a Sunday night, our little family rolled into O'Reilly with car issues. My…read morehusband knew how to fix it, but it wouldn't have been possible without Jon and his coworker. Their assistance was awesome- even though it was after the store closed & way outside of their job descriptions. Little acts of extreme kindness are incredibly appreciated.

I appreciated the responsive and prompt assistance and service. I was in need of having a hitch…read moreattached to the back of my car fr a bike rack. I highly recommend them.

They replaced my goose neck hitch on my 2007 1-ton . They normally stock this part but with the…read moreaftermath of the pandemic and all it took about a month to get the parts. Once they had the parts, they replaced it the day I scheduled with them. They do great work... Thank you so much!

These guys are the best. Honest and great service at a fair price on parts and service. Been in…read morebusiness for over 50 years and always ready to help with advice.

They are absolutely the best guys in the business. So kind and trustworthy! Ric Dan and Bob are…read morevery helpful and reasonable compared to the other auto places out there. I trust them 100%.

Landon was incredibly helpful he helped me put the plates on my car and was exceptionally kind and…read morepatient with me and my family so I really appreciate that. You guys are lucky to have him working here for you.

needed a new brake lamp. there are so many numbers and it is very difficult to know what you need…read more walked thru the door and was offered immediate assistance, they looked up the number based on the car. they found it on the self and checked me out. great service from this Springfield MO based company in Ellisvile! motor over when you need something!

I have purchased 8 cars in 11 years. This was THE BEST car buying experience I've ever encountered…read morefrom the minute I walked in the door. Brandon was so patient and a great listener. He never pushed me or came off like a person only wanting a sale. I worked in sales for a decade so sales knows sales and he was phenomenal. Linzie was also a pleasure to work with. He truly took care of me in making a deal and ensuring I got exactly what I wanted with the numbers. He made the buying experience so easy and has been extremely diligent with his communication. Bob made the signing of paperwork feel like two old friends catching up. He thoroughly explained my gap and extended warranty policies and was truly personable. Zack is the BMW master. He really showed me every feature on my new X5 and I drove away confident in knowing all the capabilities my car has to offer. If there is a dream team in the car sales, management, finance and education industry, it would be Brandon, Linzie, Bob and Zack. This team is undefeated and I would know (again 8 cars 11 years by choice). I'll be relocating out of state but I PROMISE I will make the drive back to BMW West for car #9 when the time comes because I can't put into words how wonderful my experience was. Thank you Brandon, Linzie, Bob and Zack.

I just recently purchased a 2021 BMW X3 and the service was wonderful! From my sales person…read moreMitchell. He was knowledgeable and was amazing to work with! I would highly recommend him. Also the staff at BMW was professional! If your in the market for a car this is the place to go and be sure and ask for Mitch!!

I was pleasantly surprised with my experience this morning at O'Reilly's. As soon as I walked in, I…read morewas greeted by Miranda who was so helpful. I shared with her that I needed a new headlight since my passenger side headlight was out. She was quick to offer her assistance and asked me a few questions to make sure she would pick the correct light(s). She did ask if I was interested in replacing both lights and I was like, sure! She is right, it makes sense to do them at the same time. She offered a few different options and I basically trusted her opinion and went with the lights she selected. After paying, she was even kind enough to help install the lights for me! THANK YOU! Miranda was sharing lots of fun stories with me and was very fun to talk with. She made the experience more enjoyable than I ever thought it would be to visit an auto parts store; thanks! I will definitely keep this location in mind whenever I need additional auto parts. The customer service was great and now I have 2 new and bright headlights!

My car battery failed, and the guy from AAA acted like it was something special and rare and I…read morewouldn't find one anywhere. I called O'Reilly's told them about my car and the man said he had two different models in stock for my car. Explain the difference, and I chose the more expensive one. He said he would put it in. When I arrived at the store, he waited on me promptly collected. The battery from the back along with this cart of tools came out and very promptly change the battery, and make sure everything was OK afterwards great product great service great price very thankful

This place is about as useless as they come!! you bring in your vehicle in an appointment to get…read morean oil change. Don't hear anything for an hour and a half come up and they haven't even put it in the bay, yet but yet they tell you that it's checked in. No communication just blame on everybody

We went to the Gravois Bluffs Walmart auto center on the Sunday before Memorial Day to get our car…read morebattery replaced and were very pleased with the service. Donte at the service desk was friendly and helpful and the work was done quickly.