Most sub-contractors are warm, friendly and helpful when they're selling their product. Stonecrafters went much farther. I needed repairs for my granite that had been rush-installed 10 years ago; they were responsive, highly skilled, reasonable, fast and efficient and every person we dealt with provided the BEST customer service I've gotten in years! They were even able to repair a piece of antique marble and a kitchen drawer. Their selection of new granite made me wish I could do it all over again. I would recommend them to anyone! read more

First, since I didn't notice this until after my experience with Stonecrafters (Bedford VA), this company has an "F" rating with the Better Business Bureau (BBB). The BBB states this is because they do not have a "required competency license" (referencing http://www.dpor.virginia.gov/) and they failed to respond to BBB complaint(s). When doing official measurements, they spent no more than 5-10 minutes and all they did was a chicken scratch drawing of my counters with a pen and pad of paper, and used a tape measure to get the measurements. Once they left, something just didn't' feel right about how quick and easy that went. Having just researched this, I found that normal/best practice for granite installers is to do actual templates. On the high tech side, some can use laser/digital templating. Or, alternatively, they should construct a physical template out of either a wood or plastic type material that matches your layout exactly. My concerns about their measurement process were realized. Both pieces of my stone were cut at the wrong lengths. They had to cut out my drywall to slide the granite another half inch into the wall in order to get the sink to be centered on the cabinet. Additionally, the end of that run the overhang was 3/8ths of an inch, it should be 1.5 inches. I let this go, as the real issue was with the other "L" counter. As I was told when ordering, the L counter did arrive in ONE piece (roughly 5.5' x 5'). However, they cut it 1.5 inches too short, so the inner part of my "L" had a completely flush overhang on one side, while the immediate cabinet run to the left had a 1.5 inch overhang, making the corner way off centered and it looked really bad. I'm the one that had to bring it up, they were going to try and leave it as is. They tried to give me a discount, and it was the most hilarious thing I've ever heard. They would give me a credit for the missing stone (literally 1.5 inches by a 3 foot run, and no more than 200 dollars). Of course that wasn't acceptable. Eventually, they said we are going to remove it and order a new slab and get it recut. I received a call later that they'd have it cut and installed the very next afternoon. They show up, but they are bringing the counter up in two pieces. I immediately said this is unacceptable, and now they started saying that it's too dangerous to install it in one piece because they have to maneuver it around a 12x12 inch soffit at an angle. Of course, when it was the original one piece, everything is fine. But now they were claiming they couldn't do it as one and it's at their discretion. I protested saying that they are just trying to pawn of remnants instead of cutting a new slab, and the installer told me it was a new slab, and he even knows for sure because they broke the other "L" piece taking it back. I later brought up video and pictures I took of the first bad one piece L that was too short, and I can match it to the piece they came back with exactly. This stone has very distinct and unique patterns, so it's easily identifiable. So, to account for their mistake, they just cut the wrong part of my L off, got another 3 foot remnant and seamed them together. They were out virtually nothing except for the additional trip/labor. Even if I believe them that that it's too dangerous to install it as one piece (which I don't, any legitimate installer could use horizontal cart lift if needed), the problem is that I received a different remnant joined to the original piece, so now there's a distinct break in the flow of the grain and pattern. It's not just the seam line, which they did a good job on to be fair. Even if they cut the L as two pieces originally, I'd have a seam but the pattern and grain would flow since the entire L fits within the entire slab. As soon as things went bad, they played the "we are the experts, we decide how it's installed" and denied any conversations about the seam with me. Get everything in writing, record all conversations, or go somewhere else (installed in Forest VA, 3/7-8/2021). read more

It isn't possible to leave a minus star review, which is a disappointment. I contracted with Stonecrafters for a countertop for my home's kitchen. Traveling to Stonecrafters to pay in full on the contract, I retrieved a 20 lb. size plastic feed bag from the middle of the roadway because it was a traffic hazard. The bag was full of other empty feed bags. As it was, not a serious traffic hazard, but seemed the responsible thing to do. Driving into the Stonecrafters parking lot I saw a dumpster half filled with cardboard, styrofoam, and other trash. Before entering the store/shop I tossed the plastic bag into the dumpster. This apparently did not set well with a short, rotund, loud young man who identified himself as an 'employee' and verbally assaulted me about my deposit into the dumpster. He concluded his tirade with "Get the fuck off the property". I said "Let your boss tell me that", and he replied "He's gonna tell you the same thing". Coincidentally the 'boss' (Randy Hall I believe) appeared riding on a lawn tractor, to whom I pointedly related my experience, and that I had never before been treated and addressed that poorly as a customer of a business. His lone reply was "Get the fuck off my property". So the rotund young man was correct. And Mr. Hall has apparently never attended the Wharton School. All this over a plastic bag. I have contracted with another business for the countertop, and they tell me that in my exercise of social responsibility I can use their dumpster any time I like. read more

Although this company has a great inventory of stone available locally, I am disappointed by the installation of granite countertops in my kitchen. The installers were unable to solve a simple problem of the sink placement. Instead, they destroyed several custom French tiles by butchering them with a saw without consulting me. The problem was easily solved by removing a wood block in front of the sink and adjusting a hanger for the sink, but the installers were determined that they needed to remove a section of wall tile. I requested that the owner or representative come to the job site to resolve the issue, I was denied. In fact, the following day I went to the business to negotiate the amount to be back-billed for replacement of the damaged tiles, the owner was hostile and belligerent. I settled for less than 4% of the total cost, and less than half of my cost for the repair. After I agreed he told me to "get the f*** out of" his shop. Another problem was that the installers flat-out refused to wear face-coverings during the COVID-10 mandate. They said it interfered with their breathing while handling admittedly heavy pieces of stone. Of the 5 hours these two installers worked in my house, they physically lifted the stone less than 30 minutes total, yet the refused to wear masks at any time. This was disrespectful to me as a homeowner and client. Under NO circumstances would I suggest any individual or contractor use this business unless you want to be subjected to hostile threats when you question the workmanship or quality of the work or workers. read more