I ordered an interior glass door for my pantry, just a standard 24x80. It took them from 6/4/2024 to 8/28/2024 to get the door, I went to pick up on 8/28/2024, the door was the wrong one, HD refunded my money and I need to order another door, they said they will expedited and will let me know when. It's ready, I waited 2 week, HD never contacted me to let me know, I called numerous times, can't get anyone one on the phone, I had to physically went to home depot to try to get an answer, I didn't get anywhere there either, I was told to go ahead and go home, someone with call me that day to let me know, for 2 days, nobody call, I called to talked to the store manager, was kept on hold for over 15 minutes, no one came so I hung up. The experdite specialist called later to tell me that the door will be deliver at the end of November, that almost 3 more months, they called that expedite? I was so angry and canceled the order.
The handygentelman
That is working for me know a store, he went and got the exact same door 60% less than I paid HD, it is ready in 4 days. I will never shop at HD again.
Maybe they don't have control over the time of delivery, but their communication with me as their customer was horrible. There is Lowes across the street. read more