We were remodeling our master bath and wanted granite countertops and a small bench in the shower stall itself. After reading all the bad reviews we were more than gunshy to buy from Stone City. The pricing was much lower than other granite shops so we went ahead with the purchase. Larry was our contact and did a good job. There were extra fees for stone overlaps we hadn't anticipated in our own measurements but they were reasonable and justified. They're stone selection is rather limited though. Seems like we should have been more careful in selecting out remodeling contractor as they did a poor job and left a mess. I would recommend Stone City to anyone. I've downgraded Stone City to only 2 stars. Remodeled our kitchen and went in to Stone and Cabinet City for a quote. Couldn't get anyone to give me a quote. Our former salesman, Larry, took down my info but never followed up. I won't waste my time going back again. read more

Today is happy granite day!! We had originally contracted our kitchen remodel with Home Depot and we were told at contract signing that granite goes in 2 days after cabinets. Reality struck and I asked my project manager if that was true and he laughed out loud and said it would be 3-4 weeks after the cabinets were set. Fired them when I made a call to STONE CITY and Kate told me she could have us templated the day after cabinets went in and 6 days later our kitchen would be done....SOLD!!!!! Guess what, today is day 6 and the same crew that did the template, returned with our granite and they were done and gone in less than 2 hours. Great crew, on time, attention to detail and knowledgable!!! There were no errors in the cuts, measurements or polishing, everything fit like an absolute glove!!!! They had taken my under mount sink to the shop with them after templating to ensure an exact fit, and it is that, exact!! I would recommend this company to everyone and anyone!! Price was competitive and they literally bent over backwards to make sure this was a flawless transaction. Olga and Kate were on top of everything throughout the process, and they were very accommodating and professional!!! read more

We got our granite purchased and installed through Stone City. The process was smooth. They helped pick a granite. They gave us good prices and we took it. Installation was done through these guys. Now a year later, we changed appliances in our kitchen (where the granite was installed). While changing this, we found that the granite was installed on top of the dishwasher and not the cabinet frames around the washer. After the dishwasher was changed, we now have a little gap between the two frames posts. I called Stone City to discuss this and see what can be done to re-mediate this situation. I was even willing to pay for some of the cost but when I was called by their installation supervisor (this was not the person who installed the product, it was installed by two Russian guys who spoke any English hardly) who from the beginning of the call tried to point that there was nothing wrong on the installation followed by putting me through to someone named 'Babu'. From the start of our conversation Babu did not listen to my query rather in a condescending, rude and unprofessional way started putting the issue back at me. At no point of our conversation did he allow me to explain what my issue was. At one point he started talking off subjected when I told him that was not the problem. In the moment of zen he asked me once what the issue was followed by cutting me in the middle while raising his voice. In no way did I want to argue with these guys but that is what they lead me to. Raising his voice constantly and claiming that he wasn't yelling when clearly he was speaking out of his lungs. They had already made up their mind about how to deal with my 'complaint' before rather than talking to me and finding out and explaining in a friendly manner. The whole point was to argue with me and that is exactly what they did. Use them if you want to deal with Babu and his installers who can or may cause faulty installations. They gave me fair market price which I think i would have gotten somewhere else, but at the time had good selection of granite. Absolutely would never recommend. read more

HORRIBLE COMPANY!! Scratched up my brand new hardwood and refuses to own up to their installers mistake. The owner SRIDHAR BABU THUMMALAPENTA or " babu" as he calls himself is irrational, rude, and refuses to fix damage caused by his company. If you're looking for new countertops look elsewhere. read more

Stone City's owner is horrific to work with. We had ordered a custom vanity granite counter top from their remnant section. As they were installing the piece, we noticed a gap of 3/8-4/8 between the counter top and the wall. When asking for a refund or a piece that fit with either no gap (as other granite shops said is easy to do) or with a smaller, more acceptable gap, the owner violently refused and offered no solutions other than "fix your wall". This of course made no sense. We have filed a complaint with the BBB and are doing everything possible to let other possible consumers know how ridiculous this owner is, and not to work with them. Even their installer said the piece was not cut right and they can do better...but that the owner is a jerk. Crazy. Go elsewhere. read more

Stone City has nice counter tops at a reasonable price, however they have poor customer service. The installers arrived two hours after the appointment window and did not call. I had to call their office to find out where they were. The installers were careless when tearing out the tile backsplash leaving large holes in the drywall. Finally, we decided to extend our counter top out beyond the cabinet to make a breakfast bar. We had discussions with the sales people and the people doing the template about this. No one mentioned that we would need to install supports. The installers stuck a 2x4 under the overhang and told us that we couldn't remove it until we installed supports. When contacting the office about this they repeatedly blamed us for not knowing that we needed to install supports and were not willing to help us. I am disappointed with the service that we received and now have a different contractor coming out to repair the damage to the drywall and install supports. I will not be returning to Stone City. read more

I had a very challenging project where we were not replacing our cabinets and island. In fact, some of the cabinets were very un-level. The Stone City installers were very knowledgable, and were able to solve the problem. And that doesn't even touch the fact that they were able to provide a huge island with only 1 seam. Would definitely recommend these guys. read more

Disappointed in service. There was an error in measuring. I took partial responsibility for the error because it was due to a sink I wanted installed. The sales person never informed me of the cost to fix the error which ended up being a few hundred dollars. I asked for an itemized bill. Never received a bill. Now they have sent me to collections. Very disappointing business practices that they would not send a written bill when requested because I never knew exactly what I was being billed for. I would never do that to a client of mine. Now I have to pay a bill I have no idea what it is for because I still do not have a written explanation. read more

We began out kitchen remodel two months ago and needed fabricator for our existing granite. Initially stone city said they would only fabricate their material but a few days later they said they would handle the task. After we delivered our slabs to them we were told that they would give us a discount on the shortage..... We knew we provided more than enough material, and after we called them out they pulled back on the attempted up-sell. They to make matters more aggravating, they cut their own slabs rather than what we provided. They stated "we wouldn't be charged any extra" Once the install was scheduled we asked if there was anything we needed to do to prepare. They said just have things out of the way. The cloud of granite dust overwhelmed our entire house. I would have been nice to know in advance the amount of dust would be generated. We would have tented off the kitchen. They damaged our newly taped, mudded, and painted wall., misaligned the under-mount sink, cut a chunk out of our new cabinet spacer, and left layers of dust behind. After verbal complaints to the sales rep, the owner called. He stated that damage is part of the job and he could not know if dust would be an issue for individual customers. I told him that they should let people know so they could prepare if they wanted to. He would even consider the suggestion! If you are looking for craftsmanship and people that will be responsible for mishaps, DO NOT HIRE STONE CITY!!!! read more

Mistakes!!! A few years ago I remodeled my kitchen and used Stone City. It went very well only because of Scott - my sales guy!!! He was awesome! I recently remodeled two bathrooms. Went back to them to buy the granite only and told them we only have two bathrooms so they will be done one after the other since we like to shower. So they knew they would be weeks apart. I also wanted square bisque sinks in my custom bathrooms. When the first slab was delivered it was a busy day with about 10 contractors in my house all at once because that's how it goes when you remodel. Not only did they send the guys with white sinks but they were round! I'm about a month into the remodel and thought should I call and have them re-do it and add another week or two onto the remodel or just let them install it. I let them install it and I called Larry and he said that they would do something for me. The next slab came weeks later when the vanity in the second bathroom was installed. Once again they sent me a white sink! OMG they did it again!!!!!! I was told initially that it would take about a week to get a bisque sink. The installer was very nice and he got on the phone to his boss and he told me to call the owner. The installer (who must be a 3rd party) showed up that afternoon with the bisque sink. So that's 3 mistakes!! This whole time I was told I would be compensated. A few days later a lady from the office called to get the final payment for the granite and make sure everything was ok. I said yes and that Larry said there would be compensation for all the mistakes. Larry and the owner started to throw all kinds of reasons for why they are not going to compensate me - if I knew that I would have told them weeks ago when they showed up with the wrong cut granite to return it and get me what I ordered square cut granite for square sinks. Anyways, long story short it was a nightmare dealing with Stone City who have no idea of what customer service means and think they can promise something and not follow through. read more

I ordered some granite from MK a sales person with stone city. After it was installed they would not return the stone ruminants for some back splashes I wanted to cut. After about a dozen phone calls I was able to get them back. After paying my bill IN FULL they asked me for an additional $400.00 which was already paid. To add insult to injury I looked at the cabinet they cut out for the sink it was BADY DAMAGED by the installers with a saw. Good luck if you want to use these guy to install anything for you. Southworth Ent. 01/22/2016 read more

Wow. Don't expect much in the way of customer service from these people. Missed deadlines, missed installation appointments, not completing a job as agreed, and not having the corrected piece ready when they say it will be. And all they can do is apologize, screw things up again, and argue with you. If they ever finish my piece, I'm done with this outfit. read more

I needed to replace a broken sink and Stone City was prompt and very reasonably priced. Excellent customer service and very pleasant to work with. read more

I wish all contractors were this easy to work with. From stone selection for my kitchen counter tops to install everything went smoothly. I wish they did more than just kitchens! read more

Very unhappy with service from Stone City. Very poor communication, workers always arrive late, cracked quartz countertop . . . I wish I never walked into this place. Their "fix" to the cracked countertop looks awful. Don't be lured in by the low estimate you get from this company. You definitely get what you pay for. read more

WORST SERVICE. We recently bought a newly built house and went to stone city to get quotes for quartz countertop and was convined by Jeri to go with granite. After the installation was done, 1/2 of the seam on the kitchen countertop looksso rough and big. I told the fabricator who said the granite slabs were cut at the ware house and that was the best he could do. Also, the countertop is not aligned. The the trims between the countertop and the cabinet are torn. We called Jeri who called the owner. We met the stone city owner at our house and the owner and refused to fix anything with the countertop. He blamed on the wall and the the cabinet and that his fabricators made the template based on the old countertop. I said what was the point of making a template. what did his fabricator did not take those into the consideration when making the template, and our laminate countertop was fine and alligned . He said "NO, your old laminate countertop was NOT FIN E and was not aligned, and because of your wall that is the best we could do within the industrial limit." So, basically, he blamed everything on our walls and cabinets and the nature of granite bianco for the bad service from Stone city....... A lot more that he said to put the blame on anything for his company's bad services. Afew mins after he left, Jeri called and demanded for the rest of the money in a very unfriendly tone which was so opposite with the tone that she used when we first came in to ask for quotes. We are EXTREMELY disappointed with Stone City, the WORST service we have ever had. read more

The owner of this business does not care about customers, thinks he is always right and treats his employees worse than he treats the customers. Part of the granite we paid for is gone - no apology was offered, let alone a discount. Would not give us detail of what we were being charged for - $800 for fabrication involving 4 cuts, no edges, 2 sinks & 2 faucet holes. Work was ok, but if you have a problem, do not expect to have anything resolved. Check out the complaints on the Better Business Bureau web site. read more

The worst customer service I ever experienced. I wanted to know the price on a particular piece of granite that I saw on display at A World of Tile. She would not give the price to me. she kept telling me how expensive it was and kept showing me "cheaper" options. Not once did she actually ask my budget and it was very insulting of her to assume I could not afford what I was asking the price for. Their way of pricing is very suspicious. The other granite stores I went to told me the price per slab or per square foot. She went on about this process to get the price for me and she didn't want to give an estimate if I wasn't going to buy. She even told me to call my husband and make sure?! At this point I was sure I did not want to do bussiness with them but I wanted to see why this "process" of pricing was such a big deal. It took 5 minutes to give me a price. I guess she judged me as not worthy of those 5 minutes based on the 30 minutes she spent telling me it's too expensive. She planned the island in 2 peices "to save " me money. But really its to save them money so they can use their scraps. I will buy from granite depot "a more expensive" granite and better customer service. Isn't the goal of a bussiness to sell product, not insult the potential buyer? read more