Wonderful experience!!! My salesman Haron was the Best!!! Very knowledgeable, attentive, explain everything very well and made the entire experience for me and my daughter very pleasing.. Thanks Haron for your time, knowledge and experience that helped me to say yes to a beautiful car that I am very happy with! Shirley T read more

Beware of Stoler Lexus's finance department. They are eager to sell you expensive optional service contracts, but the second you submit a cancellation, they turn to intentional delay and outright deception. I submitted a formal written cancellation request over five months ago and provided official documentation showing my vehicle loan was paid in full. Since then, they have completely stonewalled me, ignored emails, and refused to issue my refund. Why the deliberate delay? Because processing cancellations forces their finance team to give back the unearned sales commissions they pocketed up front. They are actively stalling to protect their own commissions in blatant violation of New York Insurance Law. This isn't just poor customer service--it is a calculated, bad-faith attempt to keep money that does not belong to them. Formal complaints have now been filed with the NY Attorney General and financial regulatory agencies. Stay far away from their F&I department and decline every single add-on. read more

I was welcomed in by Harun at the door automatically took care of me and my needs when it came to a new vehicle as we know car shopping is very stressful and overwhelming but Harun met all of my needs and my families and helped us throughout everything and even after I bought the car and I needed something Harun always picked up and helped me with anything he could help me with.The best customer service I've ever seen. read more

My NX350 with 7500 miles had a recall so my wife brought it in. Stoler recommended an oil change so she agreed and was charged $160! How crazy is that? And when we originally bought the car at Stoler, they promised first 2 service visits would be free. I've called her service adviser Randall and the service manager Eric Howard multiple times to discuss this and no call backs. Cant believe this so I am forced to complain publicly. read more

Very bad customer service by their salesperson named Mr. Haroon. We went for 2023 NX 350 and liked the car. When we started negotiating the salesperson was trying to attack personally and got offended. A salesperson's tone should be more professional and friendlier than him. So, we left the showroom and was driving towards home. After few minutes he called us again and asked if we could higher the price? We increased the price and he asked us to go back to the showroom. When we went there again, he changed the price we both agreed on. Very poor commitment. I would not recommend this salesperson. read more

I had a very disappointing experience with Stoler Lexus service today. I dropped off my Lexus RX450h at 8:00 a.m. for routine maintenance and waited in the service lounge while the vehicle was inspected and serviced. After approximately two hours, I was told the vehicle only needed an oil change. As I drove off the lot, I immediately noticed that my right turn signal was blinking rapidly, indicating a failed bulb. This issue did not exist when I brought the vehicle in. I returned to the dealership immediately and explained the situation. The service department acknowledged that their inspection included checking the lights and stated that the bulbs were functioning properly when they first received the vehicle. They then kept my car for another hour while I waited again in the lounge. After diagnosis, they confirmed the bulb had failed and replaced it. However, they attempted to charge me for both parts and labor. I explained to the Repair Manager, Chris, that the vehicle was delivered to them with all lights functioning properly, their own inspection confirmed that fact, and the vehicle was returned to me in worse condition than when it was received. Regardless of whether the bulb failure was coincidental, the issue occurred while the vehicle was in their custody and care. After repeated discussion, they agreed to waive the labor charge only if I paid for the bulb itself. What made the experience worse was the interaction afterward. While I was waiting to pay, the service manager repeatedly insisted that his employees did not cause the bulb failure and that I could not prove otherwise. I explained that proving fault was not the point. Good customer service would have recognized that the problem arose during their possession of the vehicle and handled the inexpensive bulb replacement as a courtesy. Instead, I spent roughly three hours at the dealership over an oil change and left feeling that my time and long-term loyalty meant very little. I have serviced this vehicle at Stoler Lexus since purchasing it and have brought it there for nearly 60,000 miles of maintenance. Unfortunately, this experience completely undermined the trust and goodwill that had been built over the years. read more

Great service personnel! Very helpful and informative. My service agent did a great job.

just purchased new car here and Very dissappointed with sales person (charles robertson) . took over 3 days, and 3 phone calls just to get a reciept . 2 days later notice staining in my driveway under my new vechicle( with under 75 miles on odometer) they checked car and said its not leaking, but my driveway is telling a different story. charles was very dismissive towards me. this is my 4th lexus,and first and last from these losers read more

Having been a satisfied Lexus owner for over 30 years, I've been to number of Lexus service departments. Stoler Lexus of Farmingdale exceeded all my expectations. Professional, courteous, well-organized and a pleasant waiting area. Every individual I spoke with was helpful. I have to compliment my service advisor: Mike Reino for carefully reviewing the file on my vehicle, showing the areas of concern for my next inspection and overall made the oil change/inspection process a very positive experience. Congratulations to Stoler on a good team! read more

Twice I requested prices thru their on line portal -for parts and never got a response. ALSO if you know what an "Upsale" is why would you have a service advisor hang an award for being the best "Upsaler" in the dealership???? Doesnt give me a warm comfortable feeling that they aren't going to try to upsale me on parts I dont need...... read more

I brought my 2025 Lexus TX 350 to Stoler Lexus for a warranty replacement of a cracked panoramic sunroof weatherstrip (Part #63251-0E100), which was previously replaced here less than a year ago. While they eventually agreed to do the replacement under the factory warranty, the workmanship is absolutely terrible. The new rubber seal was installed so poorly that there are massive, unacceptable gaps between the rubber and the sunroof frame. It looks completely sloppy and unprofessional. When I brought this up, the service staff completely brushed me off, claimed "it doesn't matter," and flat-out refused to reinstall it properly. This giant gap is a major issue--it will cause heavy wind noise on the highway and risks leaking water into the car during heavy rain or car washes. The poor installation quality and their dismissive refusal to correct their own bad work are completely unacceptable for a luxury brand. I will be escalating this poor workmanship directly to Lexus Corporate. Avoid this service department if you actually want your car fixed right. read more

I'm pre-approved through tfcu but you still want to shotgun my credit to compare higher rates. Called 3x no call back and considered cash purchase to make the process faster. Simple answers is cash purchase same price as financed price? Would wire transfer work? You want me to come down to find out these answers?? I purchased a Lexus in Riverhead for my wife a year ago. I guess Mark and your sales team "know" when someone's a serious buyer or not. read more

just had an amazing experience at Stoler Lexus and what made it even better was our salesperson, Jackie. She was very professional and knowledgeable about the Lexus RX we were interested in. I am sure she is a big asset to Stoler. read more

I am extremely satisfied with my experience at Stoler Lexus. As a recent Volvo of Huntington customer, I felt confined by the limitations of the brand like my inability to get into a new car with another dealership before the end of my lease, among other things like poor customer service. That said, I did extensive research on a number of vehicles and went to a lot of different dealerships before I decided that I wanted it to lease the new 2024 RX 500 hybrid. I was concerned that the price point for this particular vehicle was too high and I would not be able to comfortably afford it. I was mistaken. Stoler Lexus worked with me and I was extremely satisfied with the outstanding customer service and exceptional price point I got on this lease. I worked with three phenomenal individuals at Stoler Lexus on Route 110 in Farmingdale, NY. Edward Loomer was my salesman. He was extremely patient and committed to making sure my experience was an excellent one. He walked me through the entire process and stayed with me up to the moment that I drove off in my gorgeous 2024 cloudburst gray RX 500 hybrid. Next, Angela Lavrenchik, the business manager at this location made leasing this vehicle and getting approved for a business auto loan seamless. The price and the terms were exactly as described, and she was extremely thorough in her process. In addition to all the financial paperwork, she ensured that my new vehicle was registered and plates were issued. She made what can potentially be a daunting process effortless for us. Tommy Sweeney, their Sales Manager, worked with my salesman to ensure we got the absolute best deal possible for this vehicle, as well as ensured that Angela specifically was assigned to my case to make the process a successful and memorable one. She was kind, efficient and was very professional. Everyone at this dealership from the greeters to Vicenzo Ladevaia (the Lexus technology specialist) who actually sat with me in my car to set everything up, and walk me through the technology (which was a first for me) and I've worked with two other brands -- was phenomenal. Last but not least Mr. Rosa in parts & service was helpful with additional items that were of interest to me. Awesome all around!! I'm so grateful and so thrilled with my lease, the experience, the people, and the energy in this place. I can't account for anyone else's experiences, but I can tell you as someone who's very demanding, excellent customer service for me is a must. This particular dealership exceeded my expectations, and I look forward to having a long relationship with them. I have never written such a thorough review in my life, but we're living in times where customer service is poor and costs are high, so I thought it was important to share this experience and hopefully connect you to a class act dealership on the island. I encourage you to go see for yourself!!! read more

Stoler Lexus - My new 2024 Lexus RX 500 hybrid - Car Dealers Near Me - Farmingdale, New York

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I understand now why the reviews are so poor for this dealership. Sadly, we purchased a new RX350 in September `25 and were totally unsatisfied with the car and the whole experience. The salesman pulled a total bait and switch and miss represented the entire deal! The car is also plagued with electronic glitches, features that we were told the car would have are non-existent. I`ll never repeat my blind trust in the salesman again. Buyer beware. I've let the dealership know and as of yet haven`t heard back. read more

I would strongly advise against doing business with this dealership, as I found their practices to be deceptive and untrustworthy. During the process of trading in my vehicle, Manager Ray Berrios assured my husband and me that there would be no issues with the remaining payments. We asked Ray to clarify, and he reiterated that Lexus would take care of everything, with no mention of any negative equity. Based on this information, it seemed like a good deal. When I returned to sign the paperwork on a different day by myself, the numbers did not add up. At that point, Ray informed me there was an additional $3,000 charge due to negative equity. I raised the flag that wasn't mentioned at all with my husband. The dealership had already transferred my license plate and completed other formalities before I even signed the contract. The negative equity was discovered towards the end of the signing process which made me feel pressured and trapped into agreeing. After reviewing the paperwork at home, my husband discovered I had actually been charged more than $3,000 than stated. This series of unprofessional actions has led me to believe that their sales tactics are misleading and designed to take advantage of a female client that I might not scrutinize the details. Please be cautious and consider bringing someone with you when signing paperwork. Avoid going alone. I hope sharing my experience will prevent others from falling into a similar situation. DONT TRUST STOLER'S WORDS. Bring your business to somewhere else. read more

I would like to thank Lori Moevler and Felicia O'Brien for their highest form of professionalism extended to me during my wait at Stoler Lexus. I've never had that kind of care anywhere before. I left there feeling 110 percent satisfie. Stoler is the best. I very much appreciated all of the care given to me. Thank you so much Marion Thompson read more

I went in less than a month ago to buy my first car ever and had the best experience with my salesman, Charles. He was kind, patient, spoke clearly and helped me get the best price for my car and insurance. Can't say enough good things about my experience at Stoler and buying my first car! Thank you for everything, Charles. read more

Shortly after after purchasing a Lexus UX , at another dealership I came to realize the car was not a good " fit" for me . I phoned the salesperson about my dissatisfaction and was told to " give it 6 months". Still being unhappy with the size of the car I stopped in to Stoler Lexus ....I met with Jaqueline and she made me feel comfortable about trading the car for the NX which suited my needs so much better ! She was so patient , and took the time to "listen" and gave me thorough information about the NX ! It was nice to deal with someone that didn't act like a " salesperson" ....within 2 hours I drove away in my new NX ! I can't thank you enough Jackie ...I will always deal with Stoler from this day forward, and will tell my friends on the East End of the island to deal with Stoler! read more

Our salesperson, Gabriella, did a great job. Seamless transaction. It was a great experience. read more

i strongly suggest you dont do business with stoler as long as mohammed works for them. he didnt know anything about the vehicles we came in to see, condescended to us like crazy, and he had the nerve to judge how i would be using the cars. like we asked for his opinion anyway. we were there to buy multiple vehicles for me and my kids and we left after a short time of talking to this rude guy. wouldnt expect this kind of treatment at a used car lot. read more

This is our first time as a family to come in stoler Lexus in Farmingdale enquiring about RX 350.The first person I had a contact with the front person who directed me to the right person Zia And then Zia connected me to the person named Chad. Mr. Chad was really amazing, excellent on explaining each and everything what I should know. Eventhough he was so busy but making sure at the same time I am been taken care.Finally we had a chance to purchase RX 350 Lexus. I appreciate Mr. Chad's kindness and excellent explanation about the car. I recommend buyers to purchase their cars from Farmingdale Stoler Lexus and to contact Mr.Chad. I and my husband went again same day to talk about the car. My hubby was tired from work but the coffee which Mr. Chad offered us opened our eyes more to buy Lexus. . Thank you again for Stoler Lexus iFarmingdale and to Mr.Chad. God Bless read more

Finance department plays bait and switch with finance rate. They promise a rate and then jack it up when you go to pick up the car. I would not do business there again. my sale person also gave me alot of BS read more

I Had the pleasure of working with samantha, she was very kind and helpful throughout the whole process, and Help me get into a new car could not have asked for someone better.! read more

We had a good experience with Chad "Chez" at Stoler. Chad is personable and easy to do business with . He saw to it that we got the car outfitted to our specific needs. Vinnie read more

I went to support a friend on the purchase of her first car and the experience was amazing! From the salesperson to financing. She was very satisfied with the process. Her salespersons name was Rodhamson/Rod. He was not pushy or sleazy like some salespeople can be. Instead he listened to her needs and advised her with clarity and honesty. Even the financing officer was honest and transparent with her. I would not hesitate to buy a car from Stohler Lexus. read more

This is for brand new 2022 RX350. The first week of ownership I had to take the car in for a very harsh vibration at low RPM. They found out there was a loose welding on the exhaust..which was weird for a brand new Lexus. QC issues?? The vibration was reduced 50% but never fixed. I took the car again at least 3 more times for oil change and other routine maintenance work, and every time I mentioned about the vibration, I even asked them if they can let me drive another Lexus , same model and year to check and they never let me.!! They had some tech come out on a drive with me and said everything was normal. This was a bad vibration that entered the cabin and felt on the steering wheel, and it was very annoying. for 3 years I drove the car with that annoyance. very unpleasant experience for a $60K plus car. Fast forward to June, 2025. I was determined to find a solution and took the car to Lexus of Smithtown. Michelle was my service advisor . She looked at my records and history and assured me to look into it. Later that day she called and told me there was a recall on the exhaust pipe for that model year, and it came a few years ago!! She said she will have to order a newly designed exhaust system and it will take some time. Fast forward, a month later the part arrived, it was put in and now I see the difference.!!!! for 3 years I had to drive around, not being able to enjoy my music in the ML system that I paid close to 4K extra for, because of the vibration and cabin noise, and Stoler never tried to fix the issue. They were oblivious of the recall or they simply chose to let it be. Whatever be the reason, I will never take my car back to that dealership for service. They are incompetent and refuse to do the right thing. read more

Made the call, I have yet to hear from Mr Stoler...which solidifies my review!!!!!!!!!

Would never go to this dealership ever again! Beware! This manager Ray is a scam artist! When we went there to trade a car for a purchase of a preowned lexus. Ray came out stating we wont owe anything for the car that we are trading it for....turns out 2 days later when we signed the contract that there is a $3,000 net equity value we owe! Total BS on this! Never again! Stay away! read more

I had the pleasure of working with David Sung in their role as a Vehicle Exchange Manager, and I can confidently say they bring exceptional value to the automotive industry. Their deep understanding of vehicle appraisal, trade-in processes, and customer retention strategies sets them apart as a true asset to any dealership. read more

Our Salesman, Chad, our Finance manager, William Wu, and the owner, Travis, were all very patient with us and tried very hard to make us happy with our purchase. We ended up with a 2025 RX350 which is a beautiful Suv, which is the second Lexus RX we've owned. I must admit, I'm very particular about my cars and they bent over backwards to make me happy, and they have succeeded. A word of advise to future buyers, make sure you know what you want in a vehicle before you go shopping so you don't drive yourself and everyone else crazy. All in all, we are pleased with the dealership and happy with our new car. Kathy and Ricky from East Meadow. read more

It was in the thick of the pandemic that we had purchased a new car from the previously owned Lexus dealership. One could imagine how difficult it was for us as the buyer and the seller that had limited inventory. Meanwhile, we had already done our research and were comfortable with our choices. Consumer Report also had substantial positive reviews on the Lexus model that we were focusing in on. We configured the car online; I submitted the completed car with options to the dealership and soon after we received a call from a Lexus salesperson. The salesperson noted to us that the internet did not properly configure the car. What we learned later was that the dealer had limited inventory and they were anxious to sell what they had in stock since ordering an new automobile would be difficult. Secondly, when the car was delivered, there was little to no help understanding the functionality of the vehicle. We visited the dealership for service a few months later, and the service coordinator was also unable to help us comprehend the features of the car. Now we move forward to the new Lexus dealer ownership, Stoler Lexus. Their personnel were wonderful and incredibly helpful on educating us on the car. We found that we had features that we did not take advantage of because of the poor representation of the previous Lexus dealer ownership. Special thanks should go to Miguel who provided us with the personal touch and patience. We are extremely happy with the new ownership and we finally are enjoying our automobile purchase to its fullest. read more

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I bought Lexus NX 350 on February, but they give me one key, and told me the second key will come in 2 or 3 week later. On beginning of March I called again, they said it will come in another 2 more weeks. However it is 6 weeks past now, I still haven't get the key, I called today they said it will come on end of May. They always lie and not reliable. I have BMW before, their service is much been than Lexus. I don't believe that their service is so poor, and still claim they have excellent service compared to other cars. If you want to buy Lexus, then you should have patience to wait for the second key. I will not buy Lexus again. read more

Let me first start off by saying when I purchased the vehicle in August the sales department did a great job. However, 5 months later the upper wheel fender flew off the car while I was driving and I made the worst mistake of taking it back to the dealership for service. Mr. Howard who I was told is the manager over the service department is the rudest person that I ever met at LEXUS! He outright stated that someone stole the bolts off the fender and if I wanted it fix I should look for the fender on the highway and bring it back to them. As unsafe as this request was I went back and found it on the Long Island Expressway. I then brought it back to the service department and via the phone he tried to out talk me and still insisted that someone stole the bolts. Yet one of the bolts was still attached to the fender. Even if one even tried to entertain this ridiculous notion why would they leave a remaining one? Why would someone steal bolts and not the expensive tires or the actual fender? Clearly, this was a manufacturing mishap that could have injured myself or the cars behind me. Even more disturbing instead of apologizing for the mishap and the inconvenience of going back and forth to the dealership Mr. Howard continued trying to out talk me and argue with me. He had the audacity to say he's been in the business for 26 years. With an attitude and disposition like his he should NOT be working at a luxury dealership or with the public. His suggestion was for me to go through my insurance (as if it was my fault) or pay out of pocket. This is a brand new vehicle that clearly is a factory defect. This is definitely my LAST time patronizing Stoler. As I stated to Mr. Howard this is NOT the way customers should be treated. read more

Stoler Lexus - Missing upper wheel fender - Car Dealers Near Me - Farmingdale, New York

thank you to Thomas Sweeney for all your help with our purchase of our 2025 rx 350....you were a pleasure to deal with..

The service in this place is very poor. It couldn't be worse. If you pick up the car and come back if you have any questions, no one will welcome you. They will just tell you to wait and no one will come to serve you. read more

Stoler Lexus - Car Dealers Near Me - Farmingdale, New York

They are perhaps the most dishonest dealership one could find. They are totally lacking in integrity. I decided to purchase a pre owned Lexus. I checked out the inventory of all of the local dealerships. As I was reviewing the inventory I would take a screenshot of all the vehicles I was interested in. I finally settled on a car from Stoler Lexus. ( see the first screen shot) i called to make an appointment for a test drive. The salesman Mike Danys was very aggressive and I felt quite uncomfortable. I did however like the car and decided to buy it. Mike wrote up the paperwork. When I got home I realized he wrote up the contract with the car costing $1,007 more than it was advertised for. In the screenshot the price is listed at $31,988. On the contract Mike wrote $32,995. He was leaving for vacation but said I could call with any concerns. So I called. I thought he simply made a mistake while transcribing the numbers. He insisted the price he wrote was right. I toon a second screenshot the day I took the test drive. ( see screen shot #2). So during the phone call I went to Stoler Lexus website. The price was listed at $31,988. The next morning the price changed as a result of my phone call. (see the third and forth screen shots.) Monday came when I was supposed to pick up the car. I went with the certified check along with my tablet with the screen shots. I met with the manager of the pre owned department, a man named Ray Berrios. He said the difference in price was because of the cookies on my tablet. That is both laughable as well as insulting. I got up to leave and Ray said he would give me $800 not on my trade in. With the tax benefit that offer approximated the $1,0007 differences.He purchase of the car was anything but happy and positive. After I had the car home I had reason to contact the dealership. I called four times including an email to the general manager. No one returned my call. I did contact Lexus about my experience and while they were apologetic it doesn't seem like they will address all my concerns. If you are thinking about a Lexus run as fast and as far away from Stoler as you can. If you do get a Lexus do not expect support from Lexus if you have difficulties. I purchased a Lexus because of recommendations from friends. I guarantee my experience will cause at least one person to walk away from Lexus. My recommendation. read more

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One week ago I picked up my 2021 lexus gx460 from stoler lexus after getting some work done to it when I got into my suv I realize my dash cam was unplug was remove from the windshield the GPS bracket was missing can't find it in the suv I went an got the service advisor and bring it to his attention he look for it an could not find it he got his manager Eric Howard he came out and listened to his service advisor an a few of the valet guys that told him it was in the suv I bring up the last video of when it was recording he try to act like a big shot an like he's doing me a favor and wanted me to shake his hand and become I didn't and I said I'm disappointed of having my personal stuff missing from my car who give anyone the Authority to remove the dashcam and why he couldn't answer me and walked away I emailed the General manager Nick Guadagno and no one reach out how is the rite to have you stuff missing and no one accountable for it but if it was the other way around, I'm sure I would've had to pay on the spot read more

Changed owners and still terrible service. They say one thing and do another and always looking to nickel dime you like you don't pay enough for the car as it is. It's amazing that every time you bring the car in for routine maintenance turns into thousands of dollars and the number is always hundreds higher when you get to the cashier then what you were quoted for and okayed for the service. But they don't care. Stellar service has never been there fortè read more

David Sung, the Vehicle Exchange Manager, is truly a man of his craft. Mapped out my options in great detail, going over pro's and con's of each. Not once making me feel pressured or confused. I left Sung's office feeling well informed and confident in my decision. David Sung is the people's champ! read more