THIS PHARMACY ALMOST KILLED MY DOG! AND WOULD HAVE I IF I CONTINUED TO USE THERE COMPOUNDED MEDICATION, I have over two years worth of proof (bloodwork) , that after discontinuing the compounded medication by Stokes (that put my dog in the Emergency Vet - near death) used for 6 months and not decreasing her ALT Levels - then purchasing from another pharmacy within three (yes 3 days) her ALT was at an acceptable level. Michael O'Conner the lead pharmacist, will not provide any paperwork on how the medication was compounded - Stokes brag that they send to an independent to check, (and how many states they deliver in) when the customer service representative advised that this medication was NEVER independently checked. STOKES admitted to NEVER compounded this medication before my request. DO NOT HAVE MEDICATION COMPOUNDED AT THIS PHARMACY or USE THIS PHARMACY! read more

I would leave negative stars if possible. My dog cut his eye and it resulted in a stromal ulcer. There is a fungal element to the infection and unfortunately the only place to compound the drops is Stokes. We need this medication to save my dog's eye. My vet called the prescription in on a Wednesday, we are 3 hours behind so they were closed. Stokes contacted me Thursday morning, I paid them for the prescription and overnight rush shipping. I should have called them when I saw the invoice and the shipping info was blank. Nothing on Friday. I called them Saturday morning and they said that UPS lost it and they would get another out on Monday since they don't do weekend shipping. I contacted them Monday morning to make sure since the infection was not responding to the other medications. The pharmacist supervisor that I spoke with around 10 AM her time was rude and seemed annoyed that I was concerned. The UPS scans show that the medication was not even dropped off to them until after 6 PM that night. We did not get the medication Tuesday as promised. The UPS scan shows it did not even leave NJ until Tuesday evening. We finally received it Wednesday afternoon. Unsurprisingly the original prescription they sent ground will show up this afternoon, since it was them and not UPS. They don't care. Horrible customer service. read more

If I could leave 0 stars I would! I just spent 4 hours waiting on the phone for them to just hung up on me. Worst part, is that for 4 hours I heard a loop about refilling prescriptions online but their online platform doesn't work. Get you act together!!!! read more

They don't even answer the phone first thing in the morning. I called at 9:00 when they opened and was on hold for five minutes. I hung up. How do you run a business like this? After reading the many bad reviews, I'll go somewhere else. read more

Stokes pharmacy was able to fill my bird'§ medicine early since it was urgent for his care. You were kind enough to help me with directions, since I got lost despite navigation. My pet seems to like the taste of his medicine which is a relief since it is sugar based. Directions and dosage was clear and concise on the label, as well as precautions. read more

overpriced compared to other pharmacies. Gouging on shipping charges Customer service doesn't service Won't use then again read more

This is an expensive compounding Pharmacy. Unlike other pharmacies you pay up front. Staff is not very friendly. Have used them for years for my cats and dogs. There are other options. read more

I am a first time client, purchasing a chemotherapy drug for my pup. There was an incorrect contact number provided to Stokes by the veterinary hospital. (My failure to update their records). That resulted in a delay in preparing and delivering the urgently needed drug. Once that issue was resolved, we began the typical 7-day (+/-) preparation and delivery period. Concerned that this delay could be detrimental to my dog, I contacted Stokes again to see if there might be a way expedite the process. The phone representative made no promise, made no offer but, apparently took my concern seriously. I have now administered the first dose of the drug merely 24 hours after that conversation. Within 24 hours after my request, the drug had been compounded, shipped the same day and delivered to my home 2500 miles away. I may never need to purchase from Stokes again but, for this order, their compassion and kindness was exceptional. read more

Worse pharmacy to deal with and so happy to find another company. Takes forever to get someone on the phone and they have a take it or leave it attitude. Product complaints are ignored and put off. It is no wonder their reviews are so poor on yelp. read more

Terrible customer service. Ordered refill for my dog which normally arrives in 2 days. After a week I called them and told them I never received it. Said, "I need you to overnight me a replacement". They said "if I would pay for the medicine again that they would cover shipping costs". I let them bill my card again and the idiots sent it ground with an estimated delivery date of 7 days . I called them and was on hold for 20 minutes then the call automatically disconnected. Called back and they said they were closed for the holidays at 4 pm. Now I am gonna have to pay for an emergency doctor visit to get the medicine or risk harm to my sweet pet. NEVER AGAIN WITH STOKES! DONE with them! read more

If possible I would leave negative stars. It is very difficult to reach this company, you are placed on hold for lengthy periods and when someone answers they are in a foreign call center. The call center personal does not care about the client, their grasp of the English language is poor, making communication difficult. The Rx are expensive and unlike other companies who waive shipping costs for orders over a certain amount, Stockes squeezes every cent they can out of their customers but tacking on shipping and handling fees. This is the last time I will use this pharmacy. read more

My cat recently was diagnosed with cancer on her joints and in her lungs, as of right now my family is treating her with just pain medication until it is too much for her. The pain medication from the vet was getting too expensive so they recommended Stokes. My vet called to put in the script on Saturday and it took them until Tuesday afternoon to fill it. Not one person called us to let us know it would take this long. Luckily before leaving my mother double checked the prescription and noticed they had filled it for .60 mL, when previously we were prescribed .16mL. THANK GOD my Mom said something. A few calls back and forth with the vet, Stokes suggested that they may have made a mistake....that sort of dosage (twice a day was the recommendation by the way) could have been damaging to my poor darling!!! They have good prices, and are a good place for long time medication but the staff are rude. read more

Far too expensive. Then added another $9 to ship a tiny, lightweight bottle of eye drops. They are polite & get the job done but too pricey unless money is no object for you. If you're a trust fund baby you'll love them. read more

Stokes issued me a partial refund because I purchased a medication (eye drops) for my pet in April and when I received the medication the bottle showed an expiration date of June. I didn't want to return it because I needed the medication for my pet at the time. Reason to the one star I never received the refund. I called multiple times to clarify the issue and all I kept hearing was that on their end it showed as I received the refund.... Horrible customer service! read more

I had an excellent experience with Stokes. My dog was ill for several months and my vet encouraged me to get my meds from this place. Each time I needed to speak to someone, they always were available to answer questions and / or return my calls. Shipping costs were always very reasonable and the time from ordering her meds (they were measured specifically for her weight, so they were "custom" for her) to when they were shipped, was always only a couple of days. Recommended company. read more

My dog gets a compound medication from Stokes- December 2019 they send a medication that expired within 24 days, the Med last 2-3 months. I called in pharmacists, she note she would put credit on account and call back in January to see if new compound medication was available and for me to have a the staff check the date before ordering. I ordered the Med, was charged the $50, for a pet medication that was to last 2-3 months. I have called 3 times about getting reimbursed, during all theses times no one said all Stokes would give me back was $15.00. Poor poor customer service, as if someone would communicate to me what was going on, that would have been better. So $45 dollars for a medication that was only good for 24 days. Communicate with your customer appropriately, even we you know your the only pharmacy that the customer know supplies their pets medication! read more

They sent me liquid medication with 1 syringe to use. After about 10 days of using the syringe (used 3 times/day) the marks in the outside of the syringe started to disappear so you couldn't give the proper dose. I called them and they said they knew about this problem and I should have asked for more syringes when I ordered. I told them how did I know that the syringes were defective and I should have asked for more. Then they said they could send me out some more but it would be 3-4 days. This is inexcusable - when you know there is a problem with you are sending out that is used to dispense medications. read more

Anyone can sell and dish out medicine, but it takes a true medical professional to care for a patient. The person that I spoke to at Stokes was anything but that... here's a quick rundown: A few months ago, my cat got sick. I took him to Univ of Penn Veterinary hospital to get evaluated. The prescribed a medicine called Furosemide SOLN. They then sent a refill prescription to Stokes Pharmacy. Today was the first day that I picked up the refill from Stokes. When I got home, I noticed that the medicine was "Furosemide COSG". Also, the original medicine was clear with a slight yellow tint to it. The medicine given to us by Stokes was a milky white. I obviously wanted to double check what the difference was between the two medicines so I called back. I spoke to a Megan at Stokes. She claimed to be the pharmacist. I explained the situation to her and here's how the conversation went: Me: So I just want to confirm that the Furosemide SOLN is the same as the Furosemide COSG. Would you be able to tell me that? Her: Well, I don't know what was in the Furosemide SOLN so I don't know... Me: But shouldn't the medicine be the same as was given to us originally? Her: It is... Me: But you just said that you don't know. How can we verify that? Her: I don't know... but I can't do anything for you since you already left the pharmacy. Me: What? How would I know that the medicines would be different? Her: It's up to you to know what you are giving to your cat... Me: So I'm supposed to know that a bottle reads Furosemide COSG instead of Furosemide SOLN before I left the pharmacy? even if I didn't have the original bottle on me Her: Yes Me: Really? How would anyone notice that? (I would understand if the bottle read something completely different... but come on...). That's a lot to ask someone that doesn't work in your profession. Either way, I just need to know if it's the same. Her: It should be.. Me: Should be? And this just went on for a bit longer. All the while, Megan acted as if it was my problem and that I should have known the differences. I had to contact U of Penn and the vet kindly called called Stokes Pharmacy to verify that this medicine was ok. The entire transaction took over an hour and ten minutes to sort out. In the end, it was the same medicine, the COSG stands for Corn Old Solution, but even then... how would anyone know what to do with that? I was told that I had to shake the solution before I used it. This wasn't told to us when we picked up the medicine. My fiancee has worked in pharmacies... even she told me that whenever there's a change in the medicine, the pharmacist is obligated to tell that to the patient... no matter how insignifigant the change is. I hear great things about Stokes... even the vet I spoke to at U Penn said he's never had a problem with them. I guess it was just an off night. read more

My mom had an ulcer in her eye...the eye dr gave me scripts to take to Stokes..of course i didn't know until i got there that he never wrote the strength on the script...nor did he know ....which he should have that this medication can't be made in one day and had to be ordered. After i myself being up all night and running to eye drs...i proceeded to cry...lol...Ashley the compounding pharmacist was FANATASTIC!....she got the dr on the phone...discussed the situation with them and got her staff to make me that medication...Within 2 hours my mother had her eye drops which she desperately needed. I have never used Stokes before but after this i can tell you i will. read more

My cat had a VIOLENT reaction to one of their compounds and stopped eating. They blamed it on the vet. If you love your pets and only want the best for them, stay away! read more

this veterinary pharmacy is run by horribly unqualified individuals who couldn't care less about animals if they tried. they are lazy, taking days to fill prescriptions that any other pharmacy would have completed in less than 24 hours, their call staff is abusive, and their supervisor told me point-blank that "they are just running a business here, not in charge of anyone's pets health or safety." to hear that from a PHARMACY is extremely concerning. avoid at all costs and take your business literally anywhere else. read more

I really love Stokes Pharmacy since they are always so helpful and really nice when I talk to them. They also get my pets medication done really quickly. The other day I was getting prescription filled and Kim noticed that I could chance the flavor to make it more appealing for my Pet. I was really impressed with how she went the extra mile to make my pet happy. Will continue using them and recommending them to all my friends and family. read more

This place is terrible. They mess up orders, lose things in shipping, and bend over backwards to avoid making it right. My dog is now going without vital meds because of them, and I promise it will happen to you at some point too. Explore any other option first. read more

Per my vet - using Stokes for my dogs Chemo therapy drugs. 2 different types - One is supposed to be used for 21 days before switching to the other for 21 days. I was sent 2 vials with (supposed to be) 42 pills in each. I never counted, because I thought I could count on them doing something that simple. However, I seemed to come up short by a couple of pills on each vial. Now, upon refill - I counted. I got 42 in one vial and 60 in the other... I would CYA when dealing with this company... (cover your a**) read more

Can I give no stars? I was not even able to get my poor cat's RX filled after multiple phone calls and transfers to different people. Horrible experience. It was not anything unusual that should have been hard for them. The vet called in capsules but liquid is easier so they changed it immediately after putting me on hold forever and before I was done asking questions. When they returned I found out they automatically were putting chicken flavor in which our cats never liked at other pharmacy - but they loved cherry, so asked for that. OMG - they have to change the entire compounding protocol to use cherry and would have to put me on hold forever again just to find out if this was even possible - and it would take days extra if by chance it was even possible and on and on and on.... Help! Save me from ever asking that again! Ridiculous - at the other pharmacy they ask what flavor and then just do it. Amazing concept. Now mind you - I am at work and trying to work and must work long hours. Finally we are set and we are getting fake chicken flavor our cats have hated in the past - the price is now over $90 for just 10 ml of liquid and the cat takes .65 ml at a time. What? The pill form was $50. How could this even be? I have purchased at lot more of this drug - in cherry and liquid for a lot less with fewer phone calls and less time. I could not deal with them any more at this point and had to end call. They called me back to harass me some more a little bit later and I had to tell them I am done with you now and the sad part it is hurting my cat - the very one they are supposed to be helping. Yeah right - charging over $90 for 10 ml of a liquid medicine that normally sells for a lot less - that's right - they don't care about you or your pet. Guess my old compounding pharmacy is looking good. And I am so mad they put me on hold and bothered my vet without even letting me finish or say if I even wanted them to actually do that! It would have been nice if they mentioned the extreme price change no one else charges at that point. Idiots - the lot of them involved in the entire mess that I was transferred around to. Should have been 1 - 2 people, with them calling me back - no surprise epic holds! I am so done! read more

Stokes took a refill order and said that it would take about a week for it to refill in CA now, offering no explanation as to why, nor did they mention that they had a license issue. Six days later they called to tell me that they had relocated and therefore did not have a license to ship to my state. The ethical thing to do would have been to notify customers in my state ahead of time that there would be delays due to their relocation and licensing issues and not wait 6 days after they took my order for refill; I would have planned accordingly. Instead I was left on a friday afternoon scrambling to find another pharmacy that could overnight the RX on Monday, costing an additional $30 for shipping, with my dog being left without medication in the meantime. Thankfully, Wedgewood already has already shown to have better customer service and the RX is 20% less too! read more

My specialist vet in California recommended I call two compounding pharmacies to see if I could get a better price for an expensive pain medication my cat was chronic pancreatitis will need to take for the rest of his life. The first pharmacy had a ridiculous policy that they couldn't discuss pricing; not only was Rich, pharmacist at Stokes happy to discuss pricing, but found me the cheapest available option and gave me a lot of great advice about flavoring in order to mask the bitterness of the medication. We are so relieved to find Stokes, and will be letting our vet know how our experience with these two pharmacies compares and why we chose Stokes. Also, the price is about 20% of what we've been paying our specialist vet. read more

No problem with the pharmacy itself, but the customer service provided by "Ashley" this morning was terrible. I felt as though I was a terrible inconvenience for asking for a copy of a receipt for medication ordered for one of our shelter dogs. It seemed that she was either completely miserable with her job, or totally hung over from the night before. This was my second experience dealing with "Ashley", the first time being last month, and the impression she made on our organization was the same both times. read more

Extremely rude and uncaring employees. I called them because my credit card got dinged with a pending charge because of their security update. I told them our beloved 18-year-old cat passed away last year shortly after getting our one order from them. Two different employees had nothing to say after I told them our cat died. I tried to educate them on proper and decent etiquette when someone mentions a death. The employee with an accent could care less and the One with no accent apologized and said she would try to do better. This is just common sense professional customer service for a pharmacy. They shouldn't even have to teach people they hire to have compassion and empathy. It's like they're looking for the rudest most uncaring people to hire. Also they should've sent an email to all of their customers about the ding on their accounts due to a security update. I will do my best to never use this company ever again. It is obvious to me now why they have so many bad reviews. Not sure why they are still in business and I will be telling the veterinarian who referred me to them all about this. read more

We have been ordering chlorambucil as our Labrador was diagnosed with hemangiosarcoma. We have ordered a 30 day supply this drug on three separate occasions and received it the next day...most recently I was helped by Veronica and was very pleased with the entire process. Every day with our dog is a great day, and we are thankful for the service provided by Stokes. read more

I'm shocked at these reviews. I've been using Stokes for over 3 years for multiple pets and have never had an issue. Customer service has always been great. read more

My Mastiff has a heart condition, one of his meds was discontinued and could not get a replacement in the Midwest. Stokes had the medication at reasonable pricing compared to his old script. My waiting time was a few minutes and the customer service agent was great. read more

Absolutely terrible to work with. They don't work with insurance companies, doctors sent the prescription over at 3 pm and was told it would be ready in 2 hours. At 430 the pharmacy called us and had to take a 70 dollar payment and didn't even start filling the script and couldn't promise it would be ready today. The person we talked to was an absolute mongoloid missing a chromosome and couldn't answer simple questions we had. If you're looking to getting a headache i highly recommend working with them! read more

I'm surprised at the number of poor reviews. I've gotten eye drops for one dog for a number of years and got meds for another dog for several months. Stokes customer service has been great, even calling the vet when we ran out of refills before a vet appointment. There are other less expensive places to get "standard" medications but for any that need a compounding pharmacy, I recommend Stokes. read more

I can not get an invoice on a medication that has been paid in full two weeks ago. I have emailed and called three times. On my last call I waited on hold for 15 minutes and then the operator hung up on me. I do not want to use them again. Better to go somewhere else. read more

Talked to someone named Stacey I think, VERY RUDE. Not sure if she was having a bad day or whatever but you never raise your voice on a client especially if they're just calling for a prescription and asking a few questions because it's their first time calling for one. I yelped them right away and sure enough! SO MANY BAD REVIEWS. So I called my Vet and asked to switch pharmacy RIGHT AWAY. I'm not gonna deal with such BAD CUSTOMER SERVICE LIKE THAT. They don't want my business I'd gladly look somewhere else! Somewhere who has 5STARS and AMAZING CUSTOMER SERVICE BYE! read more

My dog needs a compounded eye drop that he will have to use for the rest of his life. I wasn't aware that eye drops require special handling and a sterile environment so most general compounding pharmacies do not make them. When my previous pharmacy discontinued the drops, I tried another one I found online. They didn't compound it correctly and that resulted in my dog developing a painful melting eye ulcer. It took tons of meds and $600. at my vet's to get it healed. THAT is how important it is to find the right pharmacy. My first interaction with Stokes was very positive. They called my vet and made sure that they had the identical instructions. They also create larger quantities which saves us money, but our main concern is that the meds are compounded correctly. And even though we live across country, we get the Rx in 2 days. I'm so glad that our dog's eye specialist referred us to Stokes. read more

I have had several orders made and recieved UPS tracking numbers for that same evening. However They did not ship them for 5+ working days! Meaning it took 7-15 days to recieve one state away. twice I didnt even recieve the order, causing further damage to my pets eyes by the time they were re-ordered and sent. One would think prescriptions would be mailed in a timely manner. They seem to have no reguard as to there delays in shipping. read more

Overpriced. Took a prescription to get filled there, I knew it was supposed to be relatively inexpensive. Called another pharmacy to be certain it wasn't overpriced, it was by 50 percent. Wow!!! read more

I get my guinea pig's oral compounded medicine here. Overall, I think that they do a good job. They are usually friendly, helpful and they ship out his medicine the next day. $38 for 30ml of his medicine usually lasts me a little over a month, I found out that competing pharmacies charge double. I wish that Stokes would explain things more, I didn't realize that a new prescription gets rid of refills on file from another vet. Also, I don't know why they gave me a hard time about contacting the vet. Finally they did, thank goodness. I'll keep coming back. read more