Customer service I has an issue with delivery of a product and called them to expedite replacement. Wht was supposed to be a several day turns around, ended up being 24 hrs! Katie and Francesca were both helpful, compassionate, and stepped up to help my dauaghter. Amazing service and so pleased we have a new specialty pharmacy. Thank you so much read more

This is a legit specialty pharmacy that offers hard to find combinations or formulas. They have outstanding customer service. They made a mistake upon billing my credit card but they did correct it right away upon reviewing my complaint. The individual who took my order gave me an incorrect price quote for one of the items (they were off by about 1/2). I found they did a good job on the actual order. They sell a hair foam with a combination of ingredients that is very difficult to get anywhere else. I would recommend this pharmacy to any patient. I suggest to make sure you get the cost in writing before giving your credit card. read more

Phenomenal quality and customer service!!! All the pharmacists here are exceptionally friendly, helpful, and easy to talk with ... they truly listen; they provide terrific feedback, suggestions, advice, and problem resolution; and they obviously really do care. Any business can have a name like CareFirst ... in this case, their name is demonstrated in everything they do. (And no ... this isn't a fake, solicited, or paid review, and I have no vested interest in the company, although this well-deserved review probably sounds like it!) read more

I request and pay for an LDN refill on a Thursday. I immediately receive a receipt indicating 4-5 days before it will be mailed to me. Then I receive another receipt indicating it will arrive by the following Friday. That's a week and that's reasonable. Four days after I paid, I receive a text stating it's in compounding. I email them to find out how long until it's sent. The rep says it's a 10-14 day process. Not 4-5 days. Rep states the timeframe they themselves provided was incorrect and they are aware of it. I advise I will be off my meds by the time they send them. I advise to send via CFS 2-3 day ground and I'll pay the $19.95. Two days later I receive a text confirming they mailed it USPS Ground. This is 3-7 days. Off my meds that long and I'm already experiencing a bad autoimmune flare up. This pharmacy doesn't care about the patients or what happens when they delay your meds. Shameful behavior in pursuit of the almighty dollar. read more

Awesome customer service and support if you have the patience to wait on hold. It would be great if they had a call back option. Otherwise really terrific Ask to speak with the pharmacist if you're not getting what you want. read more

I had a prescription that needed compounding and my doctors office used CareFirst. My first complaint is that they will try to upcharge you for shipping. If you choose standard shipping, they claim it will take 2-3 weeks to arrive. From Jersey to Nevada. Are you kidding me? I've gotten stuff from that area in 2-3 days. People need their meds so of course they're going to spend extra for UPS. Which I did. Mine went fairly smoothly, the problem came with my husband's prescription. Same office, same medication. Days later, after hearing nothing from them I call and find out the doctor didn't provide dosage. I was told I had to call the doctor to fix it. Isn't that your job? Every other pharmacy I've ever dealt with contacts the doctor themselves. Nope. I had to do it. And there was no notification. If you want me to call, NOTIFY ME!! While I was on the phone I told the clerk I wanted to give them everything they needed to fill it so I wouldn't have to call back. Credit card number, shipping address, allergies, etc. Several days go by, I call again. They've now got what they needed and was asking me AGAIN for all the information I already provided. Seriously? Several more days go by and I hear nothing. Hubby's doc asked if he started the prescription yet. Nope. I finally call and get a lot of hemming and hawing and no real answer as to why the prescription STILL wasn't filled. On top of that, the rep I talked to was rather short with me, like I didn't have a reason to be upset at the delay. Interestingly enough, the minute I hang up I get a text that the prescription is now being compounded. Isn't that nice. That tells me someone dropped the ball and won't admit it. This isn't an order for potato chips. This is a prescription that the doctor wants started immediately. Meanwhile my hubby is sick waiting for CareFirst to get their act together. Because of their screw up, and the delays, the prescription should be prepared immediately, shipped overnight at CareFirst's expense and the extra charge for UPS should be refunded. I know that will never happen. This place is supposed to be a professional pharmacy? I'm rather concerned about quality now and I'm dreading refills. I'm going to ask the doctor for another compounding pharmacy to use for our prescriptions. Beware. These guys have no idea what they're doing and wont be truthful when they make mistakes. And if you want your prescription quickly, be prepared to pay extra for it. Nice grift. UPDATE: They sent me a receipt and the prescription was sent USPS. Yet ANOTHER call to get it corrected. On the phone for nearly 20 minutes with these guys to fix it. They did intercept the prescription and send it UPS next day air at no cost to me. We'll see if it arrives. I'm not holding my breath. No apology. Nothing. My advice? Find another pharmacy to handle your prescriptions. These guys are a JOKE. read more

CareFirst keeps their promises. The product is excellent, no problems and delivery was reasonable for the basic option. Customer service is very good once you get through to them. I asked for an insurance claim form to be packed with the Rx, but they forgot. I called them back and they sent the form promptly. Their claim form is complete, unlike another compounding pharmacy I used previously for the same Rx. read more

Vince the pharmacist is awesome! Thank you for taking such good care of me. My transaction was smooth and easy. Vince the pharmacist answered all my questions and was very helpful. read more

I have purchased out of pocket prescription from this business for about ten years. They refuse to send receipts when they refill prescriptions. They keep credit cards on file, bill them, but do not send receipts, no matter how many times I try to get them to do this. I have no idea what they charged for the refill that I ordered a week ago, and which they informed me that they sent out by mail. Unacceptable. read more

They do have somewhat lower prices than other compounding pharmacies. The problem is that I've gotten 3 different prices on what my prescription would cost. I selected them because they were the lowest but by the time my credit card was charged, the cost was $18 more than what I was initially told my medication would run. I don't think I will continue to use them as I need to know exactly what my prescription will run before filling and don't appreciate the changing of pricing. read more

Hard To believe that people would write a bad review about such a top knotch pharmacy. Their prices and service for compounding are the best

I spoke with Mike to confirm they had a drug for my dog and get a cost. I was quoted a price much cheaper than anywhere we can get in Florida (around $70 for a months supply). In fact no one had it in Florida for the exact script and what I was finding on GoodRx was over $3000 for a months supply! We just paid to have surgery on the dog and this was not something we were expecting. My vet said he would call it in. However the next day when I called CareFirst and spoke with Mike he said the vet did not call. Mike called the vet and called me back and got the script! He made it the same day and shipped express mail and I got it in 3 days! This pharmacy literally saved my dogs life because the prices for some reason down here were ridiculous. read more

I've had a wonderful experience with CareFirst. I have ordered both LDN and compounded baby aspirin through dr Rx's very easily. They are very communicative by text and their Pharmacy Team is responsive and kind through email. I was able to personally speak to one of the pharmacists to get my questions answered. They provide a variety of filler options at your choice. They have different options for shipping to allow you to get your medications quickly if necessary. I'm really surprised by the negative reviews. I would heartily recommend CareFirst to any seeking a quick and efficient specialty pharmacy to suit individual needs and concerns. Thank you! PS. Scroll down to the "X number of reviews not currently recommended" and you'll see MANY 5 star reviews that are currently being hidden from main view. What's up with that, Yelp? read more

I wasn't getting qualty LDN for some time through local pharmacy, then I learned about this facility. My prescription was delivered in a timely manner and the LDN is very good quality, hope they keep performing their services well. read more

CareFirst Specialty Pharmacy is an excellent choice....best pharmacy to resolve any needs! I have been using them for hormone creams and now for LDN sublingual. They are efficient, knowledgeable and very helpful with any questions and/or concerns. Out of all the compounding pharmacies, they are they least expensive for LDN. They are easy to order & ship!! 10 stars for Chuck @ the Pharmacy!! Great Prices, great service and help when needed! read more

Prescriptions are shipped quickly and arrive on time. The prices are great! The problem for me with placing orders for my dogs' prescriptions. The pharmacy "techs" all seem to be less than efficient. I get the feeling that they don't know what they're doing and aren't very bright. It seems like I'm talking to third or fourth graders. I realize that it's a low paying position, but think that they can screen their personnel a little better. They can't pronounce the names of medications and my guess is that their titles of "tech" has nothing to do with education in the field. It takes forever for them to take orders, change credit cards, etc. read more

I started using this pharmacy on the recommendation of other patients who use LDN. Huge Mistake! Since February 2022, I've placed 4 or 5 separate orders. EVERY SINGLE ONE WAS MISHANDLED! I have finally learned my lesson. NEVER AGAIN! I DO NOT RECOMMEND! Wish I knew how so many others get great service when several of us do not. read more

I don't normally take the time to do this...BUT when you get exceptionally BAD service repeatedly, I guess it's time. The product itself is great (Low Dose Naltrexone). As a chronic pain sufferer, it's especially important to be able to get affordable, timely prescription refills. Affordable- yes. Timely--absolutely NOT! If you don't want to run out of meds then you better start your refill at least a month in advance for a 90 day supply. I wish I was kidding. The first time I thought it was a fluke. Then it got worse each time and I "learned" to start earlier. This time was the last straw. They sent a text message, no email like previous times, to indicate that I had a refill that needed authorized. I missed the text. Checked my emails like last time... nothing. Called for a status....rep was snippy about it "we sent you a text." Told her I only wanted an email going forward, no texts. She begrudgingly changed my file and RESTARTED my refill that they had canceled. Gave me a "courtesy" internal rush - no expedited shipping even though I stated that I now have 4 pills left and had started the process almost a month ago. "We quote 10-12 days turnaround." I laughed and honestly stated that it had NEVER been under 2 weeks and had always been closer to 3 or more and usually required an extra phone call. About an hour later, what do you know? I get the exact same TEXT MESSAGE and no email that I had missed before!!!! Had to call AGAIN and explain everything AGAIN to make sure the problem was handled. I insisted on expedited shipping from them since I will now definitely run out of medicine for my chronic pain. I will be looking for another specialty pharmacy. One that can maybe focus on their HUMANS with chronic conditions instead of people's pets that are maybe taking all their time and energy. (The rep told me "they don't have time to call customers!) read more

I decided to give Care First a try because online the price was advertised at $40. Once my prescription was verified I was contacted to place the order and the lady on the phone said she couldnt give me the price because it wasn't in her system but she could transfer me to someone that knew. I asked her to just place the order since I needed it anyway. It was $80. Same price as the pharmacy I usually use including the extra $6 of shipping. My kittens were diagnosed with URI so I was just eager to get the medicine. The price wasn't that important I just thought it would be nice to save myself $40. Big mistake. I first contacted the company 6/7/22. Today is 6/21/22 and I just got an email saying my order has shipped. Since placing the order one of my kittens has passed away. Why did I even rush them to the ER and pay the extra money since I was going to be waiting 14+ days for their life saving medication? Great question. I keep asking myself that. If youre looking for a pharmacy online this one will likely look too good to be true. Don't be tempted. Its not worth it. read more

They take far too long to fill prescriptions. The first time I had to send a reminder after a week. The present time, I am still waiting two weeks later. This for an urgent pain reliever (low dose naltrexone). It's difficult to contact them, their website is set up to obstruct or divert customers (other those placing orders, and even that is complicated). I won't waste my time with this company again. read more

Our poor kitty, Lola was diagnosed with hyperthyroidism, which means a lifetime of medication. We contacted Carefirst for guidance with the best way to medicate. They gave us all the options and we choose the treats thinking that woukd be easy. Lola, is a cat not to be reckoned with. She ate everything but the treat, we tried chopping g it it up, hiding it in hwr food. Not a bite woukd she take. Called Carefirst and the told us not a problem. They explained about the gel pen..they sent it to us with explicit directions. The folks there are great. I can call anytime for help and they are so patient. They always ask how Lola is doing. read more

CareFirst Specialty Pharmacy - Pharmacy Near Me - Mount Laurel, New Jersey

They can't keep up with the demand volume. I paid extra to have my prescription shipped out within 8 days. Assuming that means 8 business days, my prescription should have been shipped out four days ago. It still hasn't been shipped out. I will not be using this pharmacy for any more prescriptions or refills. Even 8 days is too long when we need our prescriptions, and when we pay extra, they should be shipped out within the time frame provided. read more

Awesome quick and easy service! Friendly staff and they are so easy to reach for questions and for help.

Very rude pharmacist. Very slow process. I called after 6 days. They had no record of my order but texted me 3 minutes later and said that the order was ready to process. Very unorganized. Then said it would take 5-7 days to process the order and another 5-7 days to ship. Not what you want to hear when you are in pain. read more

On Monday on was on the phone with Alex regarding a very expensive medication Alex was so patience and courteous and was able to find it for me for a third of the price I was thrilled as my vet wanted well over that amount for one month Again, thank you so much Alex Linda and lots of licks from Cheyenne appreciate all your help be safe read more

I love this compounding pharmacy. First of all, the prices are literally half of any other compounding pharmacy I have dealt with.. and yes, the quality is excellent. What's better than a great price for a great product? GREAT SERVICE. I have had the pleasure of being very well taken care of by Vincent and Laura and they are responsive, extremely knowledgeable, VERY polite and warm and make ordering scrips so easy. I can't say enough positive things about these two pharmacy techs. I literally don't have one bad thing to say about CareFirst. I just wish I'd found them sooner. They ship to me for a couple extra dollars all the way to Texas. This pharmacy has spoiled me and made me hate all the other regular pharmacies I have to deal with. read more

This company has the best customer service I have experienced in a long time. You speak to "real" people that can resolve your issues immediately. The best!!! read more

Very professional, reasonably priced. If I need a prescription I go there first. Less expensive then going to Rite-aid or CVS even with my prescription card. read more

I ordered LDN via my doctor in Texas. CareFirst received the prescription on a Friday. I called to check on Monday, and they were already preparing it. It arrived in the mail the following Friday. I was very pleased with the one-week turnaround. I filled out the paperwork for a new patient on their website and that helped with the setup when I called the first time. Both times I called, the people who answered were nice and helpful. I have already recommended the pharmacy to a couple of people I know who take LDN. The price was less than half of what I pay in San Antonio, which was really appreciated. read more

My Yorkie was diagnosed with Cushings Disease. He has to be on medication for the rest of his life and it is very difficult to determine and regulate the dosage. After his last blood test the veterinarian wanted to change him to 20 mg of Trilostane daily. Unfortunately, the manufacturer of this medication for veterinary use only makes it in 5, 10, 30 and 60 mg capsules. I would have had to buy two 30 packs of 10 mg capsules which was prohibitively expensive. I was desperate and googled how to get a 20 mg dose of trilostane for my dog and up cam CareFirst Specialty Pharmacy. I contacted them and they called me back within a few hours. They were able to make the medication in a 20 mg dose that is scored in quarters. That way, if his dose needs to be adjusted up or down it can be done easily. They contacted my vet for the script and I received the medication within 3 days. They even called to make sure I got it and again to see how it was working. I can't say enough about how wonderful this pharmacy is. I will use them every single chance I get. Highly recommend. read more

Normally I use my local compounding pharmacy, I decided to give carefirst a try since they were much more reasonably priced. Wish I hadn't. I don't know what is in the pills they sent me but I have not had any effect from them unlike the ones I get locally. read more

First time I called to ask for general info to see if they were the pharmacy I wanted to transfer my prescription to they were wonderful. A lady answered all of my questions in a professional and caring manner. After that it all went downhill fast. It took a total of 10 phonecalls to get my prescription sent to me. The first few times they kept telling me they had contacted my MD and my dr's office said nobody called them. In all fairness my dr's office messed up the milligrams and that added an extra call to clarify the dosage. All the gentleman whom I spoke with after that first rep were either rude or truly uncaring. I have an accent (but my English is understandable) and one of the last reps I spoke with said to me --in a highly condescending tone-- "I did not understand a word you said ma'am!" After that I spoke with a pharmacist ten days ago. He reassured me that my meds would be sent right away and that he would see to it that, because all of the trouble I went through, he'd be sure to expedite the mailing of my meds (of which, by then, I had ran out of). That was ten days ago. Today I received a text letting me know that "my meds would be sent later today." I was infuriated at the absolute lack of professionalism of the staff. I called and the same pharmacist happened to pick up the call. During the call several red lights were glaring at me: #1. While securing the call HE volunteered my personal information...in response to my silence (due to my astonishment) he explained that there were a few people with my name. I said that I would have much prefered he would have asked ME for my info and that I don't feel my personal info is safe with them now. He then said "well, there are no other people with your name so rest assured nobody else would have gotten your info" REALLY???? you **just** told me there were multiple people with my same name! #2. He went straight into excuse-mode. There was never an apology offered during the entire conversation. He blamed it on a mix up. #3. He never took ownership of the problem. In short: a total of 11 phonecalls. ONE was with a caring and professional individual (the first one). Ten phonecalls were only a source of frustration and worry. I would most definitely NOT recommend this place. read more

Very helpful, professional, and took the time to answer all my questions about my medication.

Not sure why it takes a pharmacy so long to process and fill an order and there usually is a discrepancy between when the dr says they sent in the script (on the day of the appointment) and when the pharmacy says they received it (a few days later). Once they receive it they wait a day or 2 to charge your card. Then a few more days to send it out. Then a few more days for it to reach you, and with post office delays could even be longer. They'll ofen ask if you want to pay extra to expedite the process. It's now been a week since my appointment and I probably won't get my meds for 3 or more days. Which means from now on I'll have to schedule my dr appt 2 weeks before scheduled to run out of my meds, which seems crazy. read more

For years, I have had a mail-order compounded prescription prepared at CareFirst and have only had to interact over the phone; every time, I am struck by how personable, on-the-ball, well organized, and professional each and every person I've dealt with there has been. Recently, my physician's office messed up the prescription and thank goodness CareFirst had been trying on my behalf to get that office to submit the renewal, but to no avail, so they contacted me. And then--dare I say it--through extraordinary teamwork and prioritizing of my health, the agent (?) made sure my script got filled and out to me as soon as was humanly possible. I imagine they're a huge operation but they give you the small, old-fashioned feel of a pharmacy that cares. read more

THANK-YOU!! I just got 2 pet prescriptions through care first RX! I paid a fraction of the cost for the prescriptions that I was getting through my local vet!! They have great customer service, friendly caring people and fast shipments! Thank you so much CareFirst RX for being a great company that will be saving me a large sum of $ each month, as my pet will have to be on her medicines monthly for the rest of her life!! read more

I could not be happier with Care First. I took WP Thyroid for years, but during their year+ long shortage, and then reformulation, it became apparent that they were no longer a safe option. After calling around to compounding pharmacies all over the country, my husband finally found Care First's website. I had my endo fax a prescription and I received my order in the mail 3 days later. Within a week I was feeling well again! They've been fast, kind, and consistent, and that's what you need from a pharmacy when your life depends on a medication. Highly recommended! read more

Extrememely pleased with the service, the price, and the shipping. The pharmacy tech I spoke with was knowledgeable, efficient, pleasant and helpful. In the end, I paid less than 10% of what my local pharmacy was charging. read more

I always have issues getting things filled in a timely manner, and they are always confused about why orders and payments are not completed properly. When I ask questions about why things aren't done properly they get angry with me. It's very frustrating to deal with them, and not worth the time it costs me to save a few dollars on their products. They also charge for shipping now, but didn't used to do that. If you can afford it, I would recommend trying a local compounding pharmacy that will provide better service. read more

1 star, because you can't leave less than 1. This company has been a problem from the start. The first month was okay, except that they charge your debt card weeks before they send the meds. They don't call you when there is a problem. When we called to find out where the meds were, we were given lies and misleads as to what was going on with our order. The last straw for us was this month when, after 2 weeks, I called only to be lied to, again. They charge for meds they don't send, and they don't call you. read more