This Ace Hardware is great, they are always friendly and James in the screen shop is the best. I come here because of the great customer service. Thanks James for the screens and excellent customer service. read more

My mum needed three keys made, she didn't know where to go, so I called Ace and asked if they made keys. The nice lady on the phone said yes. 15 minutes later I was there and a nice gentleman helped me. Transaction at the counter was flawless. Easy peasy. Thanks, Ace! read more

Wanted to take the time to post this review. I've had excellent customer service starting with Lisa and Dawn and then with Tyler working on my home. I just wanna thank them for their great customer service and help highly recommend them. read more

I visited Ace Hardware on a Wednesday around 5:30 PM to have a simple key made. Upon entering, two employees at the checkout counter acknowledged me and said they would call someone over to assist. After two calls and 20 minutes of waiting, I asked a passing employee if anyone was coming to help. She kindly stepped in and made the key for me--it took less than five minutes. While assisting me, she mentioned over her headset that I had been waiting for 20 minutes. At that point, an employee named Lisa walked by and remarked, "Oh well, we're extremely busy." I responded that I understood they were busy, but had I known it would take that long, I would've gone elsewhere. Lisa replied, "Then go somewhere else. It's your choice." I found that response incredibly unprofessional, especially coming from someone who, during my entire 30 minutes in the store, didn't assist a single customer. Instead, she walked the aisles giving directions to other employees. Her behavior, combined with the lack of urgency or customer care, made this one of the worst customer service experiences I've had. On a positive note, the cashier, Emily, was very kind and apologetic, clearly embarrassed by Lisa's rude behavior. I appreciate her professionalism. Ace Hardware, you can and should do better--especially when it comes to customer service. read more

Came here to save some money because I was mailed a $5 off coupon and tried buying a ace product and the girl working the register Angie I believe her name was gave me the most disgusted face like I was taking money out of her purse and be for scanning it to see if it worked she said I couldn't use it. Because the product was at its lowest price already and I said there's no restrictions on the coupon. She wouldn't even scan it and I said ok I'll take my money to true value where they honor their coupons and respect their customers. Tell Angie she needs some customer service classes or get a different job if you don't like helping people. read more

I usually have a good experience here but that has changed. I went in 5weeks ago with a small piece of glass from a china cabinet to have another piece made. I went the back a gentleman had me stand around until I asked if he was the person who deals with the glass. He said he was I gave it to him he then called someone and ordered the glass. He told me it would cost a little more because of the cut?? Anyways great! Wrong. Never heard from him again and I called weekly and was told he wasn't there. Or he leaves at 3:30. Ok fine I call again today am put on hold. Thee different people pick up I repeat the story Finally get me to the "man" he AGAIN asks me to repeat the story. Then tells me he doesn't know what happened to the info I tell him he called in while I was there so call whomever he ordered it from and figure it out. He gets loud and rude. The audacity I won't shop there ever again. He's going to talk crazy to the wrong customer. read more

I have used Ace numerous times for repairs and they have done a great job. Their in store service is excellent and someone is always available to help you find what you're looking for. read more

I had a plumbing problem that I could not figure out. Jamie Valencia was very knowledgable and gave me the information to solve my problem. He gave me great customer service! read more

Just wanted to take some time to recognizing two outstanding people here at the Ace. First is Angie! ,she has alway gone out of her way to help me with som many of my plumbing questions. I need a screw, she knows right where to find it. Always upbeat and ready to help. Second: Jim in the screen shop. No matter what I give him he's got it finished the next day. Quality work! Screens or glass, he's got you covered, read more

Asked for help in the Stihl area which is fenced off. While waiting a couple of other customers arrived. When help arrived it was a young Mexican fellow. He went straight to the waiting Mexican man. Problem is it wasn't his turn. No problem, went to another business that carried Stihl products. Spent 300 dollars and received excellent service. read more

Last two times in the store on Ben Holt the service has gone down hill. What happened to the quality service they use to have? The clerk was rude and impatient with helping me on a paint product. So sad.... read more

May 4, 2025 - I went to Ace for a couple items. The plumbing department was great. The associate was very helpful. The paint department was entirely different. A man wearing glasses sat behind the counter, locked onto a computer monitor. I had to initiate conversation to get his attention. I asked for oil based paint. He pointed and said, "Over there." I eventually found it, but with no help from the employee. The last I saw, he was on the computer again. The slogan; "Ace Is The Place; Helpful?" Not this time. This guy wants a paycheck, not a job. He needs to understand that it's my patronage that allows him employment. read more

For my kitchen remodel I purchased all my paint and some of my painting supplies here. I liked that the staff seemed more knowledgeable than what I experienced with Lowes staff...it once took me 30 minutes to get a sample at Lowes! WTH??? But at Ace I was able to find Benjamin Moore paint in all 3 colors I needed and it was mixed quickly and correctly. The paint itself was slightly pricey but I didn't have to run all over town trying to find what I wanted either. I wish they had a bigger selection of supplies (they don't carry multi packs of drop cloths) but I would definitely continue to come here to purchase my paint. read more

Stockton Ace Hardware - I don't know why I think that's so cool. Lol - Hardware Stores Near Me - Stockton, California

Asked the manager for help finding something. Manager seemed annoyed. Said he would help me in a minute. Waited for 5 minutes. Then saw manager chatting with female employee. Went over by him. Completely ignored me like he forgot about me. Worst I have ever been treated at a business. Shocked they had so many stars on the ratings. read more

Third time using Ace Handyman and I'm a loyal customer. Billy added rails to my front porch steps. He came over one day, took measurements and gave me an estimate. A couple of weeks later he returned to install the rails and I couldn't be happier. Sturdy black rails, firmly bolted down, that will help my sister (who has an arthritic knee) make it up our steps safely and easily. Thank you, Billy! read more

Stockton Ace Hardware - New railings for our front porch steps - Hardware Stores Near Me - Stockton, California

Had a patio screen replaced and the staff was knowledgeable, friendly, and helpful and did a great job!

I love when I walk into a business big or small and I am greeted with simple HELLO that makes a difference I am glad to spend my money at a business that appreciates people coming in to view their merchandise not to mention the customer service from the associate trying to get a big object in my car for my grandson kudos to your staff there I surely will return to this location! read more

Stockton Ace Hardware - A kid swimming pool - Hardware Stores Near Me - Stockton, California

Prices and inventory are less than Home Depot or Lowe's, and Ace has bins to buy individual bolts, nuts, etc. The annoyance is the clerks want to help instead of simply telling you where something is located so you can figure out what you need. When clerks try to find things for me, I end up with the wrong product. I've seen clerks try to switch-and-bait other customers, so it's not just my ambivalence. The clerks don't know what you need, only you do, and each screw, bolt, nut, nail, bit, etc., must be precise. It's so frustrating to end up with wrong parts. read more

Five stars! Service and price! John was very helpful with the items I needed. Rather than pointing me to an aisle, he led me there and got out exactly what I needed. And Terry gave me a discount on cutting a 2"x4". Home Depot was closer, but you don't get that there. Which is why I'm always happy to drive further to an Ace. read more

Came here because it said online they had a product. Asked an associate to help me look. This associate took me down the same two isles a comical amount of times before he gave up and decided to start ringing people up at the register. Did not inform me that he gave up, just left me in the isle. A different associate looked up the item online and told me they were out without even checking the back. Absolute joke. More employees than customers and still can't get their stuff together read more

This review is for the handyman services. 2 stars because Mark worked hard to get someone out to build these floating shelves. Communication was great up until I had a complaint. I wanted these shelves to be spaced out evenly. I gave the contractor the measurements. As he is showing me his finished work I immediately notice top 2 shelves are way off. We measure and both are different measurements. Should be 16 in. One was 13 one was 15. Contractor removes both shelves. Puts them back up and now the bottom shelf is off by more than 2 inches. Fact, If someone walks in they will not notice unless I point it out. Also a fact, I notice and it bothers me. If I did this on my own ok. But I hired someone and paid $500 because I wanted it done right. It's sloppy. It's unfinished. The drill holes, the wood dust I had to clean up, the red markings and 1 uneven shelf. Top is 15 1/2 bottom is 17 1/2. Measurements were supposed to be 16. My husband went to go talk to Mark. He said it's no big deal. Zero customer service. Zero options presented. I've had nothing but bad luck trying to find someone to complete projects in my home. Everything is half a"". I would not recommend requesting any work in your home from this handyman service unless you have time to fix the professionals unfinished shotty work. read more

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Handyman service deserves praises. I have tried many handyman services on yelp before with very mixed results. Some of the ones I used (with high yelp reviews) didn't know what they were doing at all. Frustrated. I asked my friends around, and someone recommended Stockton Ace Hardware to me. I have used them two times. I am happy with the result. I wished I discovered them sooner. Professional, honest, and reasonably priced. Exactly what you want from a handyman service. read more

I've been going to this Ace for quite sometime now. Things have changed dramatically for the better. I can truly recommend this store as the customer service is now top notch. read more

So my day started off horrible i got a job to finish an my new chainsaw just lost a bolt TERRY one of the best i seen to the rescue he did a amazing job fixing an helping us get things back in order we were delayed 40 min nonetheless he got us back on track thanks TERRY AN ACE for going above an beyond for us over at California grown lawn care !!! read more

Stockton Ace Hardware - My chainsaw - Hardware Stores Near Me - Stockton, California

I was greeted with somewhat friendly. I asked for something and it was a rude response. I want return to this store. Not helpful

Late review.... I think one of the most recent businesses I've been to that still has great customer service is ACE Hardware on Ben Holt. Walk in .. I tell them what I'm looking for at the desk..they send me at the right direction and aisle and tells me the name of the person I should ask for when I get there. I don't have time to go searching for stuff for the house in an emergency. Yes it cost more than Home Depot or Lowes.. but my time is more valuable. Thanks Ace read more

I absolutely love this Ace Hardware store. I used to routinely go to Orchard (before they closed) and this is now my go-to for all my household minor repair needs. I often need help "finding" things and always find someone patient and knowledgeable to assist. Certain things may cost a bit more, but the convenience and knowledge customer service is well worth it . read more

I cannot say enough about this place! If there were 10 stars I would give it. My husband were in Stockton this week helping my Mom with some things around the house. Everything we needed Ace had. They replaced wheels on a screen door and re screened it. The Guy in this department had it done in an hour. They gave us the name of a Guy who did large item pick up. Their staff is super knowledgeable in any need we had. They even have a freezer up front where they sell delicious pies. If you don't need any home repairs just go in for the pies! read more

Stockton Ace Hardware - Mixed Berry, cherry, blueberry, Dutch apple, peach cobbler! All delicious - Hardware Stores Near Me - Stockton, California

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Why anyone would rather go to Lowe's or Home Depot is beyond me. I walked in for some drain cleaner and John helped me pick the right one and I was out in 3 minutes. You'd spend at least 10 minutes trying to find the shit, and another 5 minutes in line at Home Depot. This place is wonderful. Truly helpful people that seem to love their job. read more

This is my first Yelp review, I have obviously had numerous great and not so great experiences at restaurants, stores, and other businesses over the years and of course I use Yelp all the time, however my experience today at Ace made me want to write a review. There was nothing over the top - However in comparison to shopping at Home Depot and Lowes (where I feel like employees avoid eye contact to avoid helping) this was so much better. I received help from the paint dept and the man who helped me was knowledgable and super efficient! I walked over to make a key while waiting for my paint and the woman who helped me there was quick, friendly, and again super efficient. I almost forget what it feels like to receive GREAT customer service without feeling like they are trying wayyy to hard, and Ace did that for me today. I mean it's 2021 and I'm writing my first Yelp review so I think that says something. read more

First off I've been a client of ace for a long time i have never had issues with any of their Franchises. But today i went and purchased a few items this morning went to return the UNUSED in pristine condition the owners son began by yelling at me that he wouldn't return my "tool" it was a ladder completely in its original packaging i explained to him how we purchased a few items and bought this in case we needed it. He continued to yell at me that he wouldn't do it he just wouldn't do it. I'm very sympathetic to businesses as i am a business owner but the owners son took it upon himself to continue to yell at me in-front of the rest of the customers. HORRIBLE customer service! read more

Great to have a smaller hardware store that can help you find things & know where and what those things are. Sure beats the bigger stores!! My go to place!! read more

ACE Handyman service was awesome! John and his crew were very prompt and professional. Highly recommend.

Went by to check out the paint selection and we stood around for 10 minutes with employees never even acknowledging us.We are ready to paint the outside of our house and saw they carried Benjamin Moore paints.You know the saying "you get 1 chance to make a first impression".We decided to go elsewhere and gave another unnamed store our business.We spent $700 there on paint and would have spent it here if we had gotten help. read more

I went shopping at Ace Hardware on Benjamin Holt Dr on Fri. Nov. 25, 2022. What started out as a response to a recent ad, ended with the Owner of the store, Mr Ivary, claiming he f***** up. He even asked me "are you really gonna do this to me?", as if he was the victim. When he refused to sell me a priced item for the price displayed saying it was an overlook I thought of how can it be that an independent store can be so defiant as to cause a scene, when there are much bigger chain hardware stores nearby. I shop there occassionally as I live nearby, and because of the ad they send out periodically. In the end he refused to Honor an Ad discount on a displayed priced item. What a case for "bait and switch". read more

Wish I could give this location ZERO stars. No one greets you when you come in or even acknowledges you're alive until you start looking at expensive grills with the intention to buy. I'm glad I took my business elsewhere. read more

I feel bad that I tend to forget about this place. Its like my mind is programmed to head straight for home depot, but this time I was in a rush and I did not want to deal with the lines at home depot. So, I called and they picked up right away... (no robot with 50 different options) I explained what I was looking for and they check the qty right away and had it waiting for me at the front desk. The person at the front desk knew exactly what I was using it for and even gave me some tips and tricks...... I love that kind of service. I know that ill keep coming back now. We need to do what we can to help keep these little guys open read more

I love this place... a great family owned business with people that care about the customer and try to do right by them. I would highly recommend this place. They also do a great job on repairs read more

Always on top of things, very helpful and polite staff. Terry is great he answers all questions on the lawn care equipment and saws. This store is way better than Lowe's or Home Depot. read more

Jim and James of Stockton Ace Benjamin Holt, replaced my large window pane. They were very professional and courteous. They left the area spotless. I could tell right of the bat, that they could handle the job. The price was very competitive as well. I am a return customer and will be back again and again. read more