Until recently, this would have been a 5-star review. I love this place and the serving staff. But... I've been a weekly customer here for a long time, but an incident on [2/10/2026] made me feel I needed to warn others, especially anyone who relies on a service dog.
My sister and brother-in-law visited with a trained dog. A manager approached them and said the dog had to leave because "dogs create chaos." My sister identified the dog as a service dog. I want to be clear that I do not know the dog's actual legal status, but I believe my sister. I can only state what I personally witnessed. The manager then demanded paperwork, which is against the law. Businesses are only allowed to ask two questions: whether the dog is a service animal required because of a disability, and what task the dog is trained to perform. They are not allowed to demand documentation.
After some back and forth, the manager initially agreed to let them stay. Later, after researching the ADA rules myself, I approached him calmly and respectfully to help educate him so he wouldn't make the same mistake with someone who might not "let it go." My goal was to prevent future problems and help him avoid violating someone else's rights.
Instead of de-escalating, the manager became confrontational, raised his voice, and told my family they now had to leave. At one point, he said to me, "You're not a lawyer. I've been in this business for 23 years," even though he knew nothing about my background or experience. He was right, I am not a lawyer, but his years of "experience" do not equal knowledge, and a manager should be focused on de-escalating situations, not attacking customers who are trying to clarify the rules.
When I said I would be filing a complaint, he retaliated by telling me I was "out too" and instructed our league operator to remove me. Retaliation for asserting your rights is not allowed and is considered a separate, more serious violation under federal law.
League officials who were aware of the entire situation stepped in and talked with the manager outside to calm things down. They later told me the manager asked them to apologize to me on his behalf. He never addressed me directly and left the building instead.
Multiple witnesses saw the entire incident. This created a hostile and uncomfortable environment for everyone involved. For anyone who wants to understand their rights, the U.S. Department of Justice explains the rules here:
Primary DOJ guidance on service animals:
https://www.ada.gov/resources/service-animals-2010-requirements/#inquiries-exclusions-charges-and-other-specific-rules-related-to-service-animals
DOJ Service Animal FAQ:
https://www.ada.gov/resources/service-animals-faqs/
Official ADA note (quoted from the DOJ site):
"In situations where it is not obvious that the dog is a service animal, staff may ask only two specific questions:
(1) is the dog a service animal required because of a disability? and
(2) what work or task has the dog been trained to perform?
Staff are not allowed to request any documentation for the dog, require that the dog demonstrate its task, or inquire about the nature of the person's disability."
DOJ Retaliation Guidance:
https://www.ada.gov/resources/retaliation/
Official DOJ note on retaliation (quoted from the DOJ site):
"Individuals who exercise their rights under the ADA, or assist others in exercising their rights, are protected from retaliation. Any form of retaliation or coercion, including threats, intimidation, or interference, is prohibited." read more
