Professional Complaint Letter Subject: Urgent Complaint…read moreRegarding Harassment and Verbal Abuse by Store Employee - Ruler Foods (Date: Jan 22, 2026) To Whom It May Concern, I am writing to formally report a serious incident that occurred at your Ruler Foods location on January 22, 2026, at approximately 6:15 PM. I have been a long‑time customer, and I have never experienced anything as disrespectful, hostile, or unprofessional as what took place during this visit. I attempted to purchase a pack of pretzels that was displayed for $4.00, but it scanned at $6.99. I informed the clerk, Matt Munier, who went to check the price. He confirmed that the sign showed $4.00 but stated it was "in the wrong location" and refused to honor the displayed price. When I asked to speak to the manager, he claimed he was the manager and walked away. Another clerk, Helen Robinson‑Godsey, approached and asked if I needed assistance. As I explained the situation, Matt walked by and loudly stated that I "must have been drinking," which is completely false and inappropriate. Helen then called the Assistant Store Manager, Lydia Tenwalde, who corrected the issue and honored the displayed price. As I was leaving, Matt stepped away from his register and began yelling multiple derogatory names at me, including calling me several types of "bitches" in front of other customers. He then escalated the situation further by saying, "When I become manager, you Black bitch, you'll be the first one not allowed back in this store." This was racially charged harassment, verbal abuse, and a direct threat of discrimination. Other customers witnessed the incident and were visibly upset by his behavior. I requested that Assistant Manager Lydia contact the Store Manager, Chris, but he refused to come in. I am requesting the following: 1. A full investigation into the conduct of Matt Munier 2. Appropriate disciplinary action 3. Confirmation that customers will be protected from this type of harassment 4. Follow‑up communication regarding the outcome No customer should ever be subjected to this level of disrespect, hostility, or racial abuse in your store. I expect this matter to be taken seriously and addressed promptly. Thank you for your attention. Sincerely, Rita M. Totty Lima, Ohio Ritatotty12@gmail.com

Pleasantly surprised! This is 100% set like Aldi, however it's a Kroger entity. Regardless, loads…read moreof options from fresh to frozen, bring your quarter for the cart and your own bags - but be prepared to pay less than the average grocery. Employees were helpful and welcoming, gluten free groceries are clearly marked :) win win!

Lima whse . Deliveries start at 10pm to 6am . Driver must hire lumper .not allowed on dock …read more Capstone is lumper service

My Dad works here and this place is AWESOME!!!! I love the groceries that come out of this place…read more Keep on trucking!!!!!!

Showed up at 9:30 pm to locked doors and staff standing there looking at Me. Very odd behavior for…read more1. If you're supposed to be open late,why not open. Very disappointing service...

Not sure why the low score reviews. My family came to this Chief Supermarket one day while in Lima…read more Prices were low, food was fresh. We even got some chicken kabobs ready to be grilled/cooked from the meat section. The staff were very courteous. Not used to being told sir so often while at a Supermarket. Great place to do your grocery shopping.

Found what we needed for the five hour drive home. It's a well kept store, clean and organized!read more

For the third time in a row walmart has flagged my order and made me go to a register with a person…read moreat it. I have had people harass us everytime we go there. Its getting old fast. Im going to start shopping at Meijer

I like this little store but probably only due to it being the most convenient since there isn't…read moremuch in the town. The prices are high at times so you have to watch that when purchasing from there. The staff is usually always super friendly and very helpful. The store itself could use a good update as it's sort of drab-looking and outdated. The variety of things they offer is decent. If you are in the middle of cooking something and need a simple ingredient, it's great to run there quick and grab what you need. Now for regular stocking up grocery shopping, I do not do that shopping there. Prices are a little too high to do that. Fresh meat selection there is good and sometimes they do offer really good deals on certain items.

Go in Friday night cause I got the Premier Pet water bowl AUG 16th and it has a one year warranty,…read moreoh sorry our return desk is closed but if you come back tomorrow they will return it for you no problem. So I buy a new one anyways because I need it. Come back in next day show them where it says one year warranty, with receipt and everything tell them about the night before. And they refuse the return "because I need to go through the manufacturer" kinda ridiculous as almost all places take care of that for you.

Was in store grandson had to use bathroom they were cleaning it up front was told he'd have to find…read moreanother one he can't make it all the way to the back of store so i told (Phil) this Phil tells me to let him go in men's by himself i said no grandson had to go right now i hollered in men's no one answered i let him go in talking to him from door 1 is anyone in there? 2 are you okay ask my grandson called him by name 3 yeah Nana there's a man in here 4 I said we don't talk to strangers just go pee pee The man that was in there came out looking at me like I was crazy 5 can you reach the soap can you turn the water on I have a towel here for you to dry your hands on he came out I helped him pull up his pants all the way dry his hands off I asked the man who was supposed to be cleaning the woman's bathroom what his name was very sarcastically said I'm phill and I'm the only phil here I was so livid I would never ever do this again I called back and spoke to manager Jean voice my concerns and all she said was they have set times they have to use to clean the bathroom I said my grandson is 3 years old he needed to use the bathroom the next time I will have him pee on your floor and deal with the consequences later I cannot believe that you have to clean your bathrooms at the busiest time between 6 and 6:30 that is crazy your store is packed your parking lot is no parking and you decide you need to clean the bathroom right then and there are you serious what is something would happen to my grandchild Call back the next morning at 7 am spoke with manager Shannon she said she would talk to them but there's really nothing she can do nothing happened so in other words we have to wait till someone is hurt by a customer pedophile to a child before they will take action this is ridiculous she told me I could call corporate but corporate would just tell me to call the store so in other words everybody just keeps passing the buck something needs to be done about this There has to be a policy that is an emergency they can let a child use a bathroom or for that matter what if someone comes in and has to throw up would you rather they throw up all over the floor and to try to get to the toilet because you're cleaning the bathroom this does not make any kind of sense your other bathroom is clear across the other side of the store in the back now that one did need attention that's why we did not use that one that's where he should have been cleaning the family bathroom was a freaking pigsty you couldn't even walk in there without getting toilet paper stuck to your foot that's where he should have started in the back not in the front where all the customers are having to use the bathroom before going out of the store