Choosing this company was the worst decision we made this past year. Every single room in our home…read morehas furniture that was damaged. Mostly small dings or dents on furniture that we don't mind replacing. However, we did purchase full value replacement insurance. In an effort to not cause a huge issue, we only contacted them about two items, our 65" Samsung living room TV, and our $1,627 entertainment center. Our TV is dented at the top and effects the top half of the screen, and our entertainment has large shards of wood missing. We just received a letter stating, that due to depreciation, they own us $0. We are responsible for replacing our TV, entertainment center, along without dining room furniture and everything else they ruined. This company has been nothing short of a nightmare. If you're considering them, PLEASE just consider throwing your furniture away & start fresh!!!

Professional and courteous. Did a great job with are move and I highly recommended them.read more

I've been using this storage facility on and off for 5 years. Cyndi, who manages the location is…read morevery nice and the pricing for the units are very reasonable. I've had outdoor unit as well as an indoor climate control space and have been very happy with both. I highly recommend!!

I recommend this place! Their prices are reasonable and the service is Excellent. We have access to…read moreour storage space 24/7. I was having trouble parking my RV on my assigned spot and Cindy was extremely accommodating and gave me a new space as soon as she had the opportunity!

Great people who work here, helpful and nice, great place to buy storage units up for auction, as…read morethere are great items inside most of the units that go up for auction.

Awful. I tried to make a payment. I was late. But they blocked my online access. I played phone tag…read morewith the office. I tried to make a payment today. They sold all of my stuff yesterday at auction. Even after I told them on Wednesday I was making a payment and they said ok. Then to make matters worse the two staff members were laughing at me. Horrible company. I have lost thousands of dollars of stuff and irreplaceable family heirlooms.

The people at Whitehorse Self Storage could not be any nicer. I had a real problem with the way the…read moremovers piled in my boxes on top of my furniture. Dave and Bob were right there taking boxes out to help me rearrange everything. Really nice men helping me. Reasonable rates for excellent quality service. Over the last few years I have rented storage units and this one is convenient, extremely clean and well run.

Only 1 star rating for these frauds. I was not able to make…read moremy payments and my unit was sold. Fair is fair and I was extremely upset but accepted it. However, I was asked what I was upset about specifically. My entire life was in that unit as I have been in and out of the hospital for the last two years Cancer (which they were fully aware of). I told him that All I care about is the safe. He then asks what was in the safe. I told him there were important docs and birth certs in it.I immediately was taken aback by this unusual question especially since he had just informed me, very rudely, that my unit was sold two weeks prior and that it was my own fault because I was no where to be found. We won't get into that because as I said before, I accepted that. He tells me that he will call the person who purchased the unit to "see" if he still had it. By some miracle he still had it, after two damn weeks and he would get back to me when the guy was able to drop it off. But I had to pay $100 cash to get it back. This sounds so shady...and really made me wonder if he really sold it. Or if he just kept it, couldnt open the safe (btw it was unlocked but the handle broke some time ago so it's difficult to open) and expected some expensive items to be in there since my unit was filled with many expensive items. Needless to say, once he heard it was measley little documents then all of a sudden the safe is immediately available for $100. THESE PPL WILL GET KARMA BACK TENFOLD. Material things don't make me. But karma is tit for tat. And will make these ppl think before taking advantage of someone else's misfortune. Careful karma comes after your grandkids too! Just wait for it. Let's hope one of those beautiful grandkids you have pictures of doesn't get cancer and someone doesn't take advantage of their misfortune. I stand firm. You WILL get this back.

BE AWARE!!! Upon reading the other reviews it's obvious that this company runs a scam. After my…read moremove I received a random charge of $200 on my credit card. When I called to ask about this they told me there was a problem with their system and refunded me. This to me sounds like fraud especially since another reviewer claimed the same thing happened to them. My move was disastrous. One mover was smoking weed, not packing furniture right, leaving pieces left and right. The movers lost all the hardware for my bed frame and I was left with a pile of useless junk. They dented the walls, ceilings, scratched the hardwood floors, and ruined everything single piece of furniture. They also sat around for an extra 2.5 hours after the move was over so that they could charge for overtime. The movers told me that I could just file a claim for the damages and I would get reimbursed. After their 90 day wait period for claims turn around, I was denied of everything. Their quote is also a complete lie. There were multiple fees that were left out of the initial quote, making their final charge 3x more than what I was quoted. Do yourself a favor and go with another company. Edit: The company owner's pitiful response to this post is their way of pretending they care about customer service. Multiple emails and phone calls have been made since with no response from this company. They DO NOT care about their customers experience, only want your money. STAY AWAY. It has been 5 months since my move and issues still never resolved, they've disappeared and ignored me since getting their money.

Beyond a failure with more lies from beginning to end. Lie…read more#1 Climate controlled and clean. Your belongings are housed in a open air warehouse (old factory site) hot and humid in summer, freezing cold in winter. Also better hope the crate above yours has no liquids in it. They are stacked sky high one atop another. Lie#2 the extra money you pay to have them load your belongings does NOT make them liable for any damage incurred per their claims dept Lie #3 any insurance purchased through them covers NOTHING!!!!! Its just a money grab. Lie # 4 paying to have them unload your belongings does not mean they are liable either. They liaded my computer atop a pile of other boxes and then had it drop to the ground by accident and somehow they are not responsible for replacing or repairing it! Over 5000 dollars of damage incurred and their claims dept disavows all liability to replace or repair any damaged items. Seriously considering a lawyer! What a bunch of lying thieves!