Tony and Jim have a customer for life!! Honest, clear and transparent. I have a Chevy Volt that…read moreneeded some work done on it. Jim trouble shot the issue, found the issue, and gave me the easiest and most cost effective solution. I was fully informed, and felt confident in their advice, and got my car back in no time. It feels great having a good, reliable and honest car mechanic that I can rely on. Highly recommend!

Thank you Tony and Jim from the bottom of my heart. You guys are awesome. An hour and a half from…read moremy hotel the coolant light came on. I pulled over and liquid was spraying everywhere over the engine. I added water, said a prayer, and endured a white knuckle ride along steep mountain roads with nowhere to pull over and no cell service. Thankfully I made it to the hotel in Gatlinburg where the rest of the coolant poured out of the car into the parking lot. I called Tony the next morning after checking out their reviews and he told me to drop the car off which I did at 10 AM. A few how hours later he had it diagnosed as a burned hole in a coolant hose caused by rubbing against the radiator due to poor design. I authorized fixing it and by 2 o'clock he had me back on the road for an extremely fair price. You do not want to pay dealer prices and these guys are very reasonable. I worked in a mechanics shop for 20 years so I know honest mechanics and Tony and Jim are it. If you have a problem with your vehicle in Pigeon Forge, Gatlinburg, and Sevierville take it here. These are the guys to go to. I couldn't be happier. PS. Made it back to Florida after driving straight through for 12 hours with no problems. Thanks again guys.

We were on a camping vacation when our tow vehicle's throttle position sensor went bad. Out of five…read moreauto repair businesses, D&R was the only one who was able to help us out. They had us bring it in, drove us back to our campground, got the part, fixed the vehicle, and picked us back up at the end of that same day! Everyone from the very friendly lady at the front, mechanics and the owner were very nice and super accommodating. If we lived here, they would be our "forever auto shop"! Seriously...they are the BEST!!!

I needed an alignment and oil change. He found a problem with my engine mounts and replaced two…read moremounts for about the cost of one at home, in California. Superior quality and value. My go-to auto shop in the Smokies!

We were stranded in Pigeon Forge over the Memorial Holiday weekend. It was a Sunday and our car was…read morehaving trouble shifting. Seeing that they were open until 10:00pm, I was able to carefully drive to their facility. They said they would look at my car first thing in the morning. I couldn't believe they would be open and working on Memorial day. I rented one of their autos and made it back to the hotel. I returned the next morning and they already had started working on what might be wrong. Dennis, the lead mechanic was wonderful to work with. Dennis said enjoy Pigeon Forge and we will call you as soon as we know what the problem was. At10:00 am I got a call that it was what I thought it was the transmission. I was given several options and they went above and beyond. In fact they found a transmission near by and gave a check to an employee who lived near the supply business to pick up the transmission on his way to work. Again this is Memorial Day and as we enjoyed our day in Pigeon Forge/Gatlinburg as they removed the transmission in preparation to install first thing Tuesday. We again enjoyed the next day and got a call from Dennis at 1:00pm that our car was. They went over everything and kept me informed every step of the way. We didn't loose a day and even though we thought we were gonna be stranded way past the holiday weekend, this company went above and beyond to make sure everything worked into our schedule. I highly recommend them!!!!!

If you are hesitating to call for help, don't. My family was in a jam as the water pump failed in…read moreour car while we were on vacation. Joe came to our rental up in the smokey mountains, diagnosed the problem, picked up the needed parts and fixed the issue same day. Turned what could have been a disaster into a salvageable vacation. He is very knowledgeable and reasonably priced. Can't thank him enough!

On our way to North Carolina from Nashville to transport supplies to hurricane Helene victims, our…read moretruck's starter went out at Buc-ees. Workman Mobile Auto Repair demonstrated remarkable professionalism and offered a competitively priced installation right there at the gas pump-lol. After contacting 6 other mobile services without success, Joe promptly arrived at 4:30pm on Friday, 45 minutes after our initial call. We are extremely grateful for the exceptional customer service provided. Workman Mobile Auto Repair-Joe you rock! #mobileautorepair #sevierville #customerservice #thankyou

Came right out, repaired my ac and left me with the tool used to fill up the R134-A if/ when it…read moreleaks back down!

From the owner: We are a mobile repair company whose owner Jonathon has 20 years of experience and can get your…read morevehicle back on the road. He is honest, reliable, and has fair pricing.

We were in town for Spring break and realized the oil was at 6%!! Before starting our 10 hour drive…read moreback home we thought it best to get an oil change. Rick's was fantastic! They fit us into their schedule. I will say call ahead and get on their books ;-). We stayed in the lobby and our car was complete within 30 min! Great service and trustworthy mechanics for the win!

I recently visited this shop hoping to resolve a grinding noise in my 4-wheel drive actuator…read more Disappointingly, they turned me away, stating they couldn't hear the noise. Told me to come back if I heard it again. What's worse, they charged a hefty sum for fixing my running lights, yet it seems they didn't even bother to inspect the 4-wheel drive actuator. There was no indication that they touched the bolts near the wheel hub, which is essential for accessing the actuator. It's frustrating to pay for a service that wasn't thoroughly performed. I left feeling like my concerns were ignored and my money was wasted. Psa. I fixed it myself. took me about 4 hours in which would have took them an hr.

Amazing! My battery light started coming on while here on vacation. I had just replaced my…read morealternator last year while on vacation, so I was kinda freaking out. I called Alex and within 10 mins we met up and within another 10 mins he'd tested everything and showed me all my results - it was only the battery Another 30 mins or so and I'm on my way with a new battery and hood struts (he encouraged me to change them so the hood would remain open, something that'd bugged me for a couple years now - he even thru in that labor for free!) Definitely recommend if you need to be up in a hurry and want to work with an honest mechanic. THANKS ALEX!!!!!!

If your vehicle needs help. This is the mechanic. Our truck broke down on a busy weekend during a…read moreTN football game and always busy Gatlinburg. Took care of it and had it ready as promised.

I needed a tire patch done while away on vacation and they got me in and out in one hour for an…read moreold-school price and a courteous smile. I would highly recommend them over the name brand locations in the area.

They open at 7:30am. I called at 7:27am because I had a flat tire and needed a repair before…read moreheading back to Ohio. My rental checkout was 10am. They answered my call and asked me to come in so they could assess the damage. I arrived at approximately 8am and was on the road again by 8:30am. I was lucky and they worked me in and got me on the road. The money was worth it. They did a patch on the inside of the tire rather than a cheaper plug. They took off my spare tire, deflated it, and put it neatly back in its place where my 2017 Chrysler Pacifica stores it and the other items such as the air compressor. Great work! Friendly people! $35 well spent! I made it back to Columbus, Ohio safe and sound!

I was visiting from out of town when my car broke down, and I honestly didn't know what I was going…read moreto do. I called around a few places, but this shop was the only one willing to work me in on short notice. They were super friendly and understanding from the start. They diagnosed the problem quickly, kept me updated on what was going on, and had the parts ordered and installed by the next day. The whole experience was way less stressful than I expected, and the price was more than fair--especially considering I was in a tough spot. Everyone there was professional but also really kind and down-to-earth. They got me back on the road so that we could go home, and I'm so thankful for their help. If I lived in the area, this would definitely be my go-to garage! K.Webb SouthCarolina

The lobby/waiting area is very nice and the staff are all very friendly but they are a bit…read moreoverpriced, especially compared to some of the other auto shops around town.

Charged my fiancé 120$ for a fuse. This place is a joke. They WILL up charge you if you are a…read morewomen. If I would've known what she was paying for before getting told the problem I would've put a stop to that immediately. And you gotta love all these fake reviews LMFAO Read all 1 star reviews before even thinking about going to this place.

Update March 2024 Cecil and Dylan are the guys we have gone…read moreto for over 3 years now. My sister and her kids moved here and also go to Thomas Auto. We have become loyal customers to an honest and reputable team of mechanics at Thomas Auto. I honestly couldn't ask for better. They are the BEST. I truly appreciate them especially having little ones to haul around on road trips. Nothing makes a parent feel safer than having a roadworthy vehicle and they always make sure we are. My Nissan Titan was totaled and I bought a 2022 Subaru Ascent. I went in and spoke to Dylan and asked would they be able to service it or should I take it to the dealership. He said they would be able to service it and said if it's something they cannot then they can make recommendations like the dealership. They service our 2019 RAM 2500, my sisters 2018 Toyota 4Runner, my nephews old Mazda truck and my nieces Hyundai Sonata. We love Thomas Auto. Thank you guys for being a great team! We have lived here for one year now and they continue to be honest and reliable. We get our oil changes done here on our Nissan Titan and our Ram 2500. Every time I take a road trip, which is often, I have them do an inspection to make sure I'm road worthy. Once again, today, I received outstanding service. Dylan and Priscilla always take good of us at the front desk and over the phone.