Horrible customer service! We sent an email on February 15, and called on February 16 to follow up. We were told email had not been read so we placed order on the phone. There were dogs barking in background when we called, and we had to repeat everything we said. We were told we would get an email confirming what we ordered. Since we didn't receive an email, I called on February 21 to confirm order. I was told that email had been sent, but we never received it; however, we did receive an email with invoice on February 21. Order was received on February 24 and looked great!! The cost of plaque was $28.57 and with processing fee (which we were not told about) and additional engraving, the total was $31.36. All this was reasonable, but then we saw the shipping. Shipping was also $31.36; what a coincidence. I called today after leaving a message for someone to call which they didn't. I spoke with a not so customer friendly man. He explained that the amount was what UPS charged. I told him that I had looked online, and amount was not that much; he got defensive and said the shipping amount came from computer. I stated it was very strange that shipping was same as total of order, and he said rudely, "Ma'am, there's nothing I can do to help you." We have used UPS many times, and there is no way I will believe they charged $31.36 to ship a plaque. We did not ask for overnight and 2-day shipping; we told them at time of order, we needed it by March 1. From now on, we will play a little more for the product and support local companies. read more