They recently added more freezers and moved the cash register away from the front door, which was a positive move. Prior to that anytime someone walked in or out of the building you'd often be hit with a gust of wind, depending on the weather. This was particularly unpleasant in the colder months for both the customer and employees.
The improvements aside, when I went to check out today I found the employee at the check out to be incredibly rude. She had the phone up to her ear and was on what seemed to be a personal phone call. Never once during this time did she greet me or say anything besides have a nice day after I had already paid. Usually employees have a friendly greeting and will tell you what your total is. I realize I could just look at the register display to see the total, but the point is that I didn't feel acknowledged at all.
This isn't a reflection of every employee there, but is something that reflects poorly upon their value of the customer. read more