I was a member of SLS from 9/2023 thru 6/2024. When I left, I was surprised that none of the staff/management asked why I was leaving, so now they can get my feedback via this review. My hope is that they will take this feedback seriously, and improve life for my good friends who are still members.
Many people at this studio are unhappy. Many people have left (or were kicked out, after voicing concerns or attempting to give feedback). SLS doesn't seem to care; they have a waiting list for memberships, and turnover is "expected". (Many people have been members for years - some are happy, but many others are not, but are afraid to complain. The location, as well as the "community", are their reasons for putting up with the downsides of using this studio.)
The studio offers lots of classes and workshops, and has different levels of membership. They have a member sale twice a year, supported by the staff. They offer a variety of firing temps. They have a lot of glazes and tools that are not often supplied at other studios - a grinding wheel, a spray booth, wax resist and brushes, recycled clay for free/cheap, a photo booth, etc.
However, there are significant issues:
- Cleanliness. The studio is very dirty, in spite of the dangers of silicosis: e.g. messy floors with trimmings that get trampled into dust, which then becomes airborne when people walk on them. People sand *inside* - e.g. using a sanding bat to smooth the bottoms of pieces, or while standing inside by the bisque racks. ALL sanding work should be outside.
- Lack of process. The firings are really chaotic. There's no concept of "First In, First Out" (FIFO); your pieces might wait days or weeks to be fired. When the pieces come out of bisque, they are piled on top of each other onto racks that are not marked with the date. Both glaze and bisque firings get so backed up, it will often be the case that there's no room on the shelf to leave your pieces.
- Zero studio accountability. It's true that in pottery, there's a certain amount of "sh*t happens" to the craft, which is even more true when working in a community studio. I have a lot of experience from prior studios, so I expect this. However, after multiple over-fired kilns ruined my work, with zero acknowledgement by the staff that there was a problem, I stopped tolerating the 50% failure rate and switched studios (to one that operates very smoothly).
- Overcrowding. They have a lot of members, plus workshops and classes, which frequently take up communal space. On at least one occasion, I came to the studio when there was both a workshop going on *and* a class - there were very few wheels left for members to use. The glazing area gets packed when there's a class. Members come last, at this studio, even though they pay monthly to be there.
- Value. I was paying $350/month for a large shelf. I never got anywhere near the "quota" allotted to my blue-level membership, primarily because I couldn't get pieces through the process. You don't get any benefit or special firing privileges from having a more expensive membership, so there's really not much value in paying more. Just get the cheapest, smallest shelf!
- Stinginess. The studio has a lot of offerings, but they also go surprisingly cheap when it comes to equipment. The bucket system in the sinks for preventing clay from going into the drains doesn't work, and is unsanitary - I developed a rash twice from having my hands in this foul water (they expect you to wash your tools in it)!
- "Community". I thought I would love to be part of this studio because it has the appearance of fostering a warm, friendly community. I loved the fact that they strongly support their LGBTQ community. As a neurospicy person myself, I thought I would fit in, but it turned out that some people in the "clique" of long-term members immediately disliked me and made me feel not welcome. Undeterred, I tried to contribute to the community; I made about three dozen cookies before being informed that they aren't needed for the type of high-firings I was doing. I created three large underglaze boards for the studio, which sat on my shelf for months as I begged the studio to find somewhere to hang them. When they finally did, there was zero acknowledgement of my contribution, not on social media or even in the members' weekly newsletter. That really shocked and disappointed me. I think their "community" is pretty fake, as I've talked to other former members who had been there for years - as soon as the management decided they didn't want you there for whatever reason, you were kicked out and cut off from this so-called "community". These were not for egregious errors, IMO. But don't say I didn't warn you!
I hope this review helps members, future members, and maybe even the staff; this business has a lot of potential, but also a lot of unacknowledged problems that it really should attempt to address. Good luck! read more