If I was just giving the wonderful people who were treating me a review, this would be 5 stars!…read moreThey were wonderful, gentle, understood I had, had a bad experience before, and had not been to the dentist in a long, long time. I loved the people treating me.
Unfortunately, my rating dropped dramatically with the people working the front desk. Though nice, they caused a money nightmare.
I went in for the first time for an emergency exam, my mouth was sore and swollen. I gave them my insurance and went back. I paid what my insurance didn't and made another appointment to actually get an in depth exam, x-rays, and a cleaning. The receptionist gave me a page that told me about how much everything n my next visit would cost, and I squeezed that with a little bit extra into the dental budget. Later that week, Delta Dental sent me a receipt with how much they covered and how much I might still owe. (The amount I had already paid)
I got there for my second visit, and I told everything on the front end looks great, and am sent back. I had finished the x-rays, exam and cancer screening when the lady from up front stepped in, declared that they don't take the Delta Dental that covers me, and that everything done that day was full price (they felt bad and gave me a tiny discount) and did I want to continue on with the cleaning?
I stared at her in confusion and horror. Then, I showed her the insurance receipts where they covered me in the previous visit. I also showed them where my Delta Dental web page showed they were in my network. (Which was how I found them) They stated that they hadn't been paid by my insurance yet for my first visit a week before and would have to pay for that visit too. I got out of the chair in shock and declined the cleaning.
I went back and forth with the receptionist, nearly in tears. I have a large ovarian cyst that was getting painful, and the money that was set aside to deal with that was the only place I could pull the money from. I paid the full amount, that they said I owed them. They said they would try to bill my insurance, and if it went through, they would refund the money. And if they got paid for that first visit, I would be refunded for that one too. (I showed her again where DD stated they paid for my first visit).
They never even attempted to bill my insurance for the second visit. I later called DD and asked. They did call me many, many times to try and get me in for that cleaning, however! I answered each time, hoping they had figured out the insurance problem. Each time I was met with confusion, was told that they DO take my insurance, then told that they would find out what was going on and call me back. I would get a call back from someone else asking me to schedule my cleaning... again. I never got to talk to anyone who said they would figure it out again. (Or maybe I did, and they played ignorance).
It's now been several months. They never attempted to bill my insurance, so I never got my money back. And because of how much I had to pay, I have been living on a prayer that the painful cyst does not burst because I don't have the money anymore to see my doctor. (Jan 1st, I'll have money in my medical spending account and can finally go then.)
I will not, however, go back to this dentist office.