I bought a new 2021 Toyota Venza from this dealership and Sheena the salesperson made the…read moreexperience wonderful. love the car and I always do my service here as well. I have been so impressed! Not only are they thorough and friendly, they are also honest. I never feel like I am being pushed for extra service and they even do a video walk through of the service process and send it to me. I am now looking at buying a new EV here and test drove an option without feeling huge pressure. Car purchases are already hard and high stakes. I appreciate how the team here really takes care of customers. If you want a great experience, work with Sheena!

Another failed attempt to purchase a vehicle from this location. They are quite purposeful with…read moretheir photos. Leaving out stains and rust. You mention the vehicles you want to see and they jaw jack, wasting your time and theirs, before they even get a key. "Want to make sure it's in your price point." Obviously it is in my price point if I am wanting to look at it....? You mention the fact their listed price isn't actually the price they expect to get (hello bartering). It's then mentioned that they are priced competitively. Upon mention of better deals elsewhere you get a smug "show me". Then you show the KBB trade in price that is $4-6k less than they're asking and they make excuses. One of which is "it gets detailed". I call BS because there's grass all over the flooring, trunk, and stains all over. If that is detailed, they need to improve the quality of detail. When asked what we thought, and I mentioned it needing detailed, someone behind the desk (maybe management) gave a nice eye roll. The sales person asked why we didn't just go to Ann Arbor. Well, I think we will. $10-$20k sale lost for them.

This review is a long time coming. I want to apologize to Taylor Brooks for the wait. Taylor is…read moreprofessional, knowledgeable, super friendly and above all a gentleman. I recently purchased a 2016 Honda Pilot from Williams Brothers. I should also add I traveled all the way from Davison, MI (approx 2 hr north) to make this purchase happen. Taylor knew my approximate window of arrival and when I got there he had the Pilot in front cleared of snow and warmed up and ready to go, he even opened the doors for me. Taylor is very laid back and didn't push, he just let me drive the car and ask questions as they came. Because I live so far away and my husband couldn't come he arranged for me to take the car home for 24 hr test drive. Mind you, I had done a lot of research and the car I'd drive in was an old Honda CRV so I was ready to step up but Williams Brothers and Taylor made this journey much easier. After the 24 hr test drive we discovered a couple of minor repairs needed to be made which WIlliams Brothers took care of and we settled on a price and we are now the proud owners of yet another beautiful reliable Honda. We've had the vehicle for a couple of months and couldn't be happier, and we've been on a couple of serious road trips and she's performed like a champ. I would highly recommend Williams Brothers and Taylor Brooks. While I had a very specific car in mind when I did business with them, I also did my research on them before hand. I was looking at about 5 Pilots through out the area and I could have probably gotten one a little cheaper but I believe research is key. Williams Brothers has goods reviews and I saw happy customers with my own eyes in their dealership. I researched the vehicle I wanted to buy before I got there and Taylor gave me the same information and no BS so I felt I could trust him. So if you want a great car at a fair price and to do business with professionals you can trust go see Taylor Brooks at Williams Brothers in Dundee, Michigan.

My entire family have been loyal Williams Brothers customers, purchasing multiple Jeep, Dodge, and…read moreRam vehicles from this dealership since shortly after they opened. My dad's 2022 Ram 3500 diesel developed a recurring DPF issue that was documented here four times in six months. Each visit, they performed temporary fixes and cleared codes without resolving the root cause. When the DPF finally failed completely, they quoted him $3,012 and said no warranty covered it. My parents questioned this, and we collected documentation and sent it to the warranty company and dealership. We requested a denial in writing. Matt Williams reached out and wanted to schedule a meeting and suggested we trade in the truck. We continued asking for the denial in writing and he never provided one. He told my parents they 'just didn't want to pay.' Meanwhile, the manufacturer had already put out a bulletin identifying this exact problem as a manufacturing defect. The dealership never mentioned it. We did our own research, put together the paperwork (the same invoices and service records the dealership already had) and sent it to the warranty company ourselves. The warranty company reversed their initial denial and approved the repair. We took the truck to Monroe Dodge, where it was fixed under warranty within a week. Our cost was $350 instead of $3,012. Monroe Dodge assigned a senior diesel mechanic, found a more thorough repair was needed than what Williams Brothers quoted, covered extra parts at no charge, and offered shuttle service. Night and day difference. If we had trusted Williams Brothers and not done our own research, my parents would have paid over $3,000 for a repair that was covered the entire time. After years of loyalty and hundreds of thousands of dollars in vehicle purchases, this is how they treated us. We will never return.

A very special thank you to the spirit Ford service writer and service technician who helped us…read morelate in the day through a breakdown on our trip from Grand Rapids to Pittsburgh. They were they went beyond what we expected. They are very friendly, helpful and knowledgeable. There's a comfortable lounge there to have a coffee, watch tv or read magazines while waiting.

I bought a 2023 Kia Telluride from Spirit Ford in April 2026 under the Ford Blue Advantage "Blue…read moreCertified" Pre-Owned program. The signed 139-point inspection certified the vehicle as passing across all relevant categories. Within 215 miles of delivery, two independent inspections (an authorized Kia dealer and an independent shop) documented multiple safety defects that directly contradict that certification: -- All four tires unsafe to drive (4/32 tread on inside grooves, severe cupping, shifted internal belts, underlying alignment defect) -- completely missed by their certification, which recorded 7/32 tread and passing condition and wear pattern. -- A spreading spiderweb crack in the driver's line of sight, represented to me as a "repaired" chip. -- An audible engine defect traced to a binding belt tensioner that should have been caught in the 139-point inspection. I tried for over two weeks to resolve this directly with Spirit Ford. Their final offer was $600 -- less than 15% of the actual repair cost -- framed as "a courtesy." Based on what their own signed certification missed on my vehicle, I would not trust a Spirit Ford 'Blue Certified' inspection. Future buyers should get an independent pre-purchase inspection from a shop they trust before signing anything.

Excellent service and very prompt! I highly recommend this dealership. I had an oil change and…read moretire rotation. I was done in 45 minutes.

don't go through the automatic car wash. ripped both of the windshield wipers off. so it was an $80…read morecar wash in the end. DO NOT USE!!

They have just installed brand new units in the automatic washing bays, you now have a choice…read morebetween soft cloth washing or if you prefer... "touch free" washing in the same bay. If you live on a dirt road and you have heavy film on your vehicle do not select touch free as it is unable to get the entire film off your vehicle use the soft cloth instead. Lastly, with the new units the underbody wash is more aggressive. This winter "NaCl" gets blasted underneath as well.

Had a wee accident returning from an event were i had kids making slime. I thought all the lids…read morewere on tighly, but surprise, surprise ... when I got home we found a gallon of clear Elmers glue had spilled all over the rear of my van and down into the seat that was closed and under the floor. I called several detailing shops in town and two never returned my calls and one couldnt see me for a week. Eric the guy I spoke to at Main said he didnt have an opening but he would squeeze me in for a spot clean. A total lifesaver. He was wsiting for me and so was the detailing guy...i could easily have walked back to work but they dropped me off and picked me up after the car was done. ( within just a few hours ) they really did a wonder job and the service was first rate and beyond. I won't need to wait till an emergency before getting my car detailed.

Great service and great people. I brought my brother's truck in for a detail and man was I…read moreimpressed with the level of detail and thoroughness. The truck was immaculate.