Let me start off by saying, I went to this dealer ship because I was informed of their great customer service. I, however, did not receive this "great customer service." Instead, I was treated with complete disrespect, not to my face but definitely behind my back. I dropped off my car to have a remote start put in. I was told this was to take an hour and a half. They quoted me a pretty high price, but I was ok with paying it to keep the warranty on my car. After a few days I had to call and find out the status of my car, which I was informed the part had broke during the install. They immediately told me it "may" have been their fault and they would take care of it. A week later I called again and was told the part was not in yet. Two days after this they finally contacted me to request I drive down and trade my loaner because they want to remove it from the loaner fleet. When I got there I was told to hold on to the car because they got the part in. They told me my car would be done on Monday. Monday, Tuesday, and Wednesday roll by, no call. So, again I initiated contact, this time kind of upset as to being treated this way. They told me they're sorry it has taken this long so I request a little compensation. I was offered a free detail after prying for 20 minutes. At this point I called the General Manager and it seemed I was gaining ground. Then the service manager called me and spoon-fed me what sounded like a rehearsed crap-filled speech from an uninformed operator. She informed me she'd talk to parts about the charges. I am still wondering why parts is picking up the slack for services -- BS. Two more days go by and I finally went to pick up my car. After all this they compensated me 10% off for my troubles. I was in and out of the building with absolutely no verbal apology or feeling of comfort. The service team (at least Jon and Sheryl) are crooks. They will wheel and deal you and rob you for all they can. I will never return to this dealership for service again. I really hope you have the ability to go somewhere else. read more

How Sad when a business this size has to take advantage of people !! Cosigned loan so my daughter could have a reliable car to get to work with. Was told license plates were included in the purchase price and they would inform us when the new plates were in. Well the temporary tags expired GUESS WHAT no new plates, contacted the dealership they said they would take care of it. GUESS WHAT still no plates they told us to get to motor vehicle and bring them the receipt and we would be reimbursed for the plates. After days of my daughter attempt ing to pick up the check there was still no check, so I got involved, spoke to an individual that was dealing with us, by the way the salesman who sold us the car is no longer employed at brown Mazda, I was then told they wouldn't reimburse us for the plates. Prior to this my daughter was told if she deleted her negative post about the situation she would be reimbursed. I'm not one to write negative reviews about things but in this situation I felt I just had to! BEWARE FUTURE customers of BROWN Mazda what they say and do are two different things. When I spoke to the individual about the reimbursement he tolls me had a boss and when I asked to speak to the manager he took me around in circles THANKS for the ride BRANDON and yes I would recommend brown Mazda to my worst enemy!!!!!!!!!! I will however tell my friends and family NOT TO TRUST BROWN MAZDA. BEWARE of shady management read more

I re-leased a new 2018 vehicle at Brown Mazda, I had the opportunity of getting a new sales representative since my original one, was no longer working there. I met Nick Pizzato. I was totally impressed by his salesmanship, courteousness and patience, he took the time to answer all my questions and concerns. I felt important as a customer. Overall the other people involved in the process were amicable as well, such as Natalie, she set things up for me to be there, the sales manager and my financial guy. I was given a fair pricing for my new re-lease. I think that everyone worked very hard to make me happy. My car had to bought from Michigan. I received my vehicle before the day was over; cleaned, sparkling and with full tank of gas. I would totally recommend this place for a vehicle purchase or leasing and Nick was particularly wonderful !!! Kay N. read more

I took my vehicle into Brown Mazda's service department and and several issues. Brought my vehicle in on a Tuesday and the vehicle wasn't even looked at until the following day (booked a week in advance). Any time I requested an update I was told either the vehicle hadn't been checked yet or that it was "already checked" but they did not have an answer as to what was wrong with the car. Additionally I have recently bought new rims/tires and specifically asked to be careful when taking the tires off, but when I received the vehicle back there are parts where it is now bare metal. Sending an email and calling for any assistance is futile, the only response saying they are closed for the day (at noon on a weekday?). Overall I am a very dissatisfied customer, please avoid service at this location if possible. read more

Highly recommend Brown Mazda after a great experience buying a car from Josh last week. Josh was so helpful. Great at communicating and did exactly what he said he would do. I have had horrible experiences with other dealerships in other states that were hard to forget. After this great experience, I would not put off buying a car from Brown Mazda. None of the run around I usually get at other dealerships. None of the waiting or attitude that is so common when buying a car. Just a warm, friendly, helpful attitude that was professional start to finish. Everyone I met there from my sales guy Josh to the finance manager to the general manager exhibited the same welcoming behavior that made the experience a true pleasure. I would definitely buy my next car from this group. read more

Brought home a new Mazda 6 last Friday. The sales person Nick Pizzato was extremely helpful and responsive during the sales process. I already had an older Mazda 6 which was a great car so I wanted to shop the new Mazdas. I was deciding between the 6 and CX-5. Nick was very helpful and answered my questions or found the answers very quickly. During the process Nick was prompt in returning calls and explaining the financing and features of both vehicles with no pressure. Probably one of the best car buying experiences I've had over the years. Time will tell on the car but I am optimistic it will perform every bit as well as my previous Mazda. read more

I received fantastic service and detail with my dealer, Nick Ort at Brown Mazda. I came in apprehensive about leasing a car, because I had previously had an undesirable encounter from another car dealership, but I was impressed by Nick in how he explained things to me in detail and worked hard to get me at my goal in a vehicle that I had great interest in. I actually came out with a better deal than I expected. I can say that I was very happy and satisfied with the service that I received. I give him a 10 out of 10 recommendation. Kay N. read more

I just purchased a 2012 Mazda3 today from Todd Gordon at Brown Mazda. I was in an accident a few weeks ago and have had a horrible time dealing with with other dealerships, my lien company, & my insurance company. Todd spent the entire day with me finding my perfect car that fit my burget! He went above and beyond for me and so did the financing team. This was the only car i have ever bought that i didn't feel pressured. I am definatly going back there for my next car!!! Amazing place and people. read more

Our salesman Nick P. Was wonderfully patient despite my indecisiveness! I took a few different models out for a test drive then changed my mind! He didn't miss a beat and before I left I had just the car I wanted!!! He listened to my wants, likes and needs - then helped me find my "zoom, zoom" Thanks Nick! Many blessings to you and yours!!! I love my Mazda 3 read more

I just purchased a 2016 mazda cx-5 from Matt Bova I couldn't of asked for a better salesman. I liked that he wasn't pushy and was friendly and very helpful. When I told him what I was looking for and he said no problem he would find it. Not only did he find it but it was right there on their lot and it had all the extras that I wanted. Thanks so much Matt read more

I hit a pothole in my van and took my car to Brown Mazda service. John found me a great deal on what otherwise would have been a very costly rim. I was given something to drive during the couple days it took to get it up and running. Great place for service and very accomodating. I recommend John and the team there at Brown Mazda. read more

I went looking for a car at Brown Mazda and Richard Agullana helped me out. He was very knowledgeable about all the models and promotions. He made my car hunting less stressful. read more

I purchased a Mazda6 from Matt Bova a few weeks ago. Simply put, there is no reason to work with anyone else if you are looking for a new car. We will purchase again from Matt. read more

Brandon was very honest and upfront with the used cars I was looking for. He sold me a 1999 Toyota Solara and I couldn't be more happy with it! read more

I got an amazing car with the help of Richard Agullana my I would recommend them to anyone in search of a great car.