Let me start off by saying, I went to this dealer ship because I was informed of their great customer service. I, however, did not receive this "great customer service." Instead, I was treated with complete disrespect, not to my face but definitely behind my back. I dropped off my car to have a remote start put in. I was told this was to take an hour and a half. They quoted me a pretty high price, but I was ok with paying it to keep the warranty on my car. After a few days I had to call and find out the status of my car, which I was informed the part had broke during the install. They immediately told me it "may" have been their fault and they would take care of it. A week later I called again and was told the part was not in yet. Two days after this they finally contacted me to request I drive down and trade my loaner because they want to remove it from the loaner fleet. When I got there I was told to hold on to the car because they got the part in. They told me my car would be done on Monday. Monday, Tuesday, and Wednesday roll by, no call. So, again I initiated contact, this time kind of upset as to being treated this way. They told me they're sorry it has taken this long so I request a little compensation. I was offered a free detail after prying for 20 minutes. At this point I called the General Manager and it seemed I was gaining ground. Then the service manager called me and spoon-fed me what sounded like a rehearsed crap-filled speech from an uninformed operator. She informed me she'd talk to parts about the charges. I am still wondering why parts is picking up the slack for services -- BS. Two more days go by and I finally went to pick up my car. After all this they compensated me 10% off for my troubles. I was in and out of the building with absolutely no verbal apology or feeling of comfort. The service team (at least Jon and Sheryl) are crooks. They will wheel and deal you and rob you for all they can. I will never return to this dealership for service again. I really hope you have the ability to go somewhere else. read more