I took my Chevy Malibu 1LT to Dave White Chevy for an oil change (I had bought my brand new Malibu…read morethere a. few years back). My DWC Service Advisor got my car back to the service technician even before my appointment time (I scheduled it myself, online). My wait was very short. In less than 40 minutes after I pulled into the convenient drop off bay, my oil change and tire rotation was complete! (Face masks required in all areas, and CoVid protocols were all in place, they even disinfected my car's interior before handing me back the keys.) The price was terrific! One of the best oil change experiences I've ever had! I highly recommend Dave White Chevy Service Center for an oil change, and multipoint inspections. I know I'm going to keep using Dave White Chevy for service! You should too!

I had a very uncomfortable experience at Dave White Chevrolet's service department. The area isn't…read moreclearly marked, which made it confusing to even figure out where to go. While I was still sitting in my car trying to figure out the entrance, a female employee stood nearby staring at me with a judgmental, unwelcoming expression. Instead of approaching to help or even offering a simple greeting, she just continued to stare. When I finally asked where to go, she pointed toward a door with a scowl and no professionalism whatsoever. Customer service should start the moment a customer arrives--even before they walk through the door. A little courtesy and basic kindness would go a long way, but unfortunately that was completely lacking here. This left a very negative first impression. When I did walk in- she had another female standing behind her with her hands in her pocket, almost in a bullying stance. try unpleasant group of people.

With our third Mercedes purchase, we highly recommend. No high pressure sales, professional staff…read moreand assistance in setting up the vehicle programs

I want to start by saying that for over 15 years my family and I had a good history with this…read moredealership. My father, myself and my wife all purchased a Mercedes from them and had service/repairs done there quite often in that time. Not all work was done there but much of it was including anything serious and this car was there for major warranty work a few months beforehand. We would highly recommend them in that whole time but not anymore. Recently our 13 year old car wouldn't start or shift which requires towing it anywhere. I made an appointment for 8:30 am with them 2 weeks out telling them the issues and specifically that I would have to have it towed in. After that I got confirmations by email and text that day and on the day before the appointment by email, text and a phone call by an actual person. I had the car towed to them that day so it would be ready to go first thing. Why is that so important you ask? The morning of the appointment at 8:33 am I recieved a text: "Good afternoon. Your vehicle is here now. After speaking with the Service Director, we decided to not work on your vehicle. Other people have been working on it and based off the history of your vehicle, we would most likely be going into the thousands to repair your vehicle, and in the past, people that own these older vehicles do not pay their bill. Therefore, we would decline working on your vehicle." The fact they refused to work on a car that they sold and serviced is unexpected and very disappointing but when they knew it had to be towed there is ridiculous. On top of that they claim that the bill wouldn't be paid, when we have always paid immediately on completion. My wife went in the next day to see if we could work something out as we just wanted it to be fixed. They were a bit more diplomatic in person but still outright refused. She stated we buy these cars because they are good cars that last a long time and they agreed on that point but still no. Then on her way out the service manager made the absolutely rude comment of "You need to get your car out of here". A car they know has to be towed. So now we incurred bills for 2 unnecessary tow's and wasted time when this could have been avoided from the outset by saying they won't work on older cars. This whole experience has been outrageous and unbelievable. After so much good history with them, I feel stabbed in the back. They were extremely unprofessional, rude and downright disrespectful. I will never do any business with their sales or service department ever again. Before I would advise anyone to go there to be treated right but now I ask you. Does this sound like they will treat you right or even care? That's up to you but thank you for reading my experience with them.

I highly recommend ram auto sales. I purchased two cars from here in under a month. My daughter was…read morecoming home from her duty station overseas and needed a good reliable car for under $10,000. We found a Buick regal in excellent shape. It had a minor issue which they fixed prior to us taking it home. They were easy to deal with, and when there was one tiny issue a few weeks later, they offered to repair it free of charge. You don't get that kind of service for a car that is almost 10 years old. They specialize in salvage titles. That means you can get a great car with low miles at an amazing price. I don't worry about a salvage title with them, because they do excellent work and stand behind the work that they do. A few weeks after I purchased my daughter's car, I kept thinking about the Santa Cruz that I saw and drove on the lot. I fell in love with that truck. The owners gave me a fair deal on it, I was able to pick it up at 4:45 PM and be off the lot by 5 PM with the keys in hand. If you want a painless purchasing experience, I would highly recommend coming here. Salvage titles can be hit or miss, but not when you deal with a reputable business. It gets no simpler. They are high pressure, and if you tell them what you're looking for, they will keep an eye out.

Do not trust them. The repairs are bandaids and they bandaids come off in less than a day. The…read morepassenger's side mirror camera quit working in less than a day. Plus, the warranty that they claim you get with every purchase is a lie. I negotiated a lower price so they said the warranty didn't come with it.

Overall I believe this dealership was above average. I traveled from out of state, to pick up a…read moretruck here. The price for the truck was very reasonable. The paperwork etc. was quick and efficient. I was able to get in and out with about 90 minutes. The dealership seemed very clean, and the staff friendly. Cons: I asked the salesman if there were any cosmetic issues or larger issues BEFORE I traveled 3 states to pick up the truck. The salesman stated that there were not. When I arrived there I learned that there was a semi large dent on the tailgate. The dealership did credit me about $500. However, I would have paid $500 extra for perfection. The vehicle has lug nut locks, I never received a key for them. I did call the salesman and he said he would look into it. I still have yet to receive the key for the lug nut removal.

Pretty stingy place to look for a vehicle,…read more I inquired on carfax.com about a 2025 Jeep Gladiator Mojave, later that day I was called by unfortunately later to find out an absolutely awful salesman by the name of Steve Myers. (I feel awful for anyone who has to work with this egotistical sore loser) I asked over the phone if the vehicles price is negotiable and if I could toss in an offer, he stated how the dealership is a volume dealer and their prices are put "aggressively" which didn't ultimately answer the question but I didn't think much of it and tossed in an offer. Few hours later I was told that the vehicles price is firm, to which I responded by saying "Okay, let me know if anything changes", he tried to justify the price by sending me a data analysis report of similar spec to spec vehicles within a 300 mile radius of the dealership, his vehicle was ranked 3rd for best price in the market, I asked him "where's the location of the first two" to which he claims that locations are not given. After doing not even 10 minutes of digging, I found both. 2 days later, he messages me saying "I saw it." In my response to me seeing the vehicle he failed to provide me information on. Cool I guess? 4 days later, he sends me the listing again and he drops the vehicles price by about $200-300-ish. I told him to delete all my information as I'll be looking for other options in the market since I wasn't too fond of his tone from the start, he states my offer "was not exceptionally fair" to which I show him a better vehicle in the market with a lower price than his AND lower miles than his. His response? "Go buy it." What a ways to go for a salesman Anyways, spend your hard earned money elsewhere if you're looking for a vehicle, this place does NOT deserve your business.

The car I bought had issues from day 1. They kept my car for over 3 months in order to conveniently…read morenot have to honor any of the "warranty" they claim to have. This is absolutely a lemon lot. You can find a more honorable place to spend your hard earned money.

I had bought a car there about a year and a half ago and I was very happy at first that they found…read morea car that I can buy from them with my low credit but not even 6 months I have had nothing but problems with it and brought it in on 4 separate occasions for similar things wrong with the car and was told it should run just fine overall I am just dissatisfied and am getting the vibe they are just fixing somthing minor on it so it just runs for anywhere from a week to a month until the same problem occurs so they can make a quick buck off me after this car is payed off I dont think I can return my business here

It was time to schedule a service on my Chevy Tahoe. I called the online number for Yark Service…read moreand got a dead dial tone. I was quite frustrated and considered calling a different place. I decided to call the salesperson that sold me the car almost a year ago and he immediately called their internal direct line, and in less than 5min had a service person call me directly and set up an appt. I am extremely satisfied that salesman Brett Forster was willing and able to find a solution so quickly!

Purchasing a car through the sales team is easy, however I've had negative experiences with the…read morefinance team and service dept. The last time I leased they switched the price on me claiming my credit score was 30 points lower than it actually was, so they ran it again saying it wouldn't affect my credit report (but it did). Had to extended the terms of the lease to get to agreed upon monthly price. When buying my last vehicle in cash they kept pushing an extended warranty that I declined many times and then they wanted my husband and I to sign a blank form. That's actually illegal and grossly inappropriate for any financial person to request someone to sign a blank form. I wonder how many scams they run with those that do sign the blank forms. The service dept is a disaster. Made an appointment to have a recall issue fixed on my new Jeep along with a few other items. Told by advisor an appt doesn't mean they'll actually look at it then (what the hell is an appt for then?). Told him I needed my car back by the next day as I took the day off work and they didn't have loaners. Tried calling multiple times to no answer and was finally patched through to a more direct line only to be told they hadn't even looked at my car yet - 8 hours after dropping it off! We took the car to another authorized Jeep service center and they had every problem fixed within 5 hours because they actually schedule appointments for the work to be done, not just for someone to drop their car off and have it sit around all day for nothing.

I honestly can't say enough good things about my experience with Brown Honda, especially Zak…read more My car was tragically vandalized, and to be completely honest, I was not ready to buy a new car. It was something I never expected to have to deal with, and the whole situation was stressful enough without adding the pressure of buying a vehicle. From the very beginning, Zak made the entire process so much easier. He is not your average pushy car salesman who tells you whatever you want to hear just to make a sale and then leaves you wondering what the heck you just agreed to. He also didn't make me feel like I was a dumb female who he was gonna "get one over on". He actually took the time to listen to what I wanted, what I needed, and most importantly, what I was comfortable spending, and stayed within that budget. He never tried to push me over my budget or talk me into something I didn't want. Instead, he genuinely cared about finding something that was right for me and my family. He also took the time to go through all the bells and whistles in the car with me. He explained what everything did, how to use it, and even showed me how to change different settings. He didn't just hand me the keys and send me on my way. He made sure I actually understood my new vehicle and felt comfortable with it. And honestly, that made a huge difference. I did not leave the dealership regretting my purchase or wondering if I had made the wrong decision. I left feeling confident, comfortable, and genuinely happy with the vehicle I chose. After such an unexpected and stressful situation, that feeling meant a lot to me. Zak made the whole experience feel personable. We joked around, talked about our families, and somehow buying a car during a situation I absolutely did not want to be in actually became a really positive experience. I cannot recommend Zak enough. If you're looking for someone who will actually listen to you, respect your budget, answer your questions, take the time to explain things, and treat you like a person, honestly family instead of a paycheck, go see Zak at Brown Honda. He has truly earned my business for life, and when I'm ready for another vehicle down the road, for my kids or anyone looking, he will absolutely be the first person I call and recommend. Thank you, Zak, and thank you Brown Honda, for making a stressful situation so much easier.

Buyers remorse not corrected I'm very unhappy with the car…read morethey sold me. I got a pile of Brown dumped on me!

I would highly recommend this place for purchasing a car. They were absolutely wonderful to work…read morewith, no pressure of car salesman, and let you test drive by yourself. The cars are very emaculate as well as the establishment. I would definitely travel again to buy from them in the future. Very IMPRESSED!!!! Thanks to all for my new car!

ON 10/03 I go back to the NOT so nice car company. I asked to see several other vehicles that I…read morefound online. I had a specific SUV that I was looking for to meet my needs. V6, tow package and low miles. I looked at a few that I had on my list. No effort by the salesman was made to suggest or show me what I was looking for. I asked to see the last one on my list and the salesman said, O this is your vehicle! It met my needs in terms of what I needed. I took it for drive and looked it over thoroughly. I noticed some surface scratches that were very noticeable. At that time the Owner of the Nice Car Company was nearby, and I asked if I could have the scratches buffed out since I really liked that SUV. He said sure we can do that, just mention it to your salesman. Point being, even the owner knew I was SERIOUS about this SUV. I tell my salesperson that this is the one and he says lets go up front to the office and write it up. He writes up the "Vehicle Purchase Order" that I Sign and He signs. I ask if Tuesday 10/6 will give them enough time to get the scratches buffed out as I'll need to get the money together and make arrangements to come back and pick it up. The salesperson says, o yes. He swiftly takes the signed copy, and I am left with my copy of the Vehicle Purchase Order. I go on my way. Tuesday 10/6 is the day stated for delivery. I have not received any phone call or warning of any issues. Tuesday my husband and I leave work early as he will drive my current car home after I pick up my, NEW TO ME SUV! I have a check in hand for the agreed amount on the paperwork. I have also finalized my plans for the upcoming weekend since we will be using the New Vehicle for travel. I walk into the Nice Car Company and ask for the salesperson, and I am greeted with the response of, O he is probably hiding. Kind of odd for a salesman who is about to collect a check! My salesperson comes out and says we have a problem. Another salesperson sold my SUV and delivered it. They no longer have it. I have no words as I was not sure what would come out of my mouth at that point. MY husband asks, WHY didn't you call her before we came all the way out here? The salesperson turns his back to me and looks at my husband and says, she was still undecided on that one!!! This was a flat out lie. As stated, I signed a Vehicle Purchase Order. Mr. Salesperson says we will make it right and get you something better. On my way home, he calls and makes me an offer on a different but newer SUV, HOWEVER they want more money from me for it. MY response, absolutely NOT, if you can't give me a deal for what is on this check than that is not an option. He says he will check with his boss. he calls me back and NOPE can't sell me that DEAL for that amount, even though they screwed up the first deal and my entire upcoming planned weekend. SO, I call back on Monday 10/12. Surely that is enough time to find a deal to compensate for their screw up. NOW I get the cold shoulder! Now I am being told THEY will call me when they find something. So today 10/14 and not one call or offer or question or apology. I have concluded the Nice Car Company of Ottawa Lake Michigan has NO Integrity. Please beware!