clean facility great customer service prices are competitive well lit inside and no evidence of…read morebugs or rodents or water damage

Westy has been providing storage services for my family for three years. We have been renting and…read moremoving bins. Employees are professional, friendly and kind. Service is always quick and efficient!!!

A lot cheaper and much bigger space than my current storage facility so I decided to move to…read morestorage king. Very friendly staff

This was by far the best experience I've had with any storage establishment. Duane was well…read moreinformed on the storage units and extremely professional. Can't beat the price as well.

Finally getting to sharing my feedback on Extra Space Storage. This is not something I'm jazzed…read moreabout because the customer service in the beginning working with their team was super solid. Perhaps I'm naive but I really felt lured in by the reviews and initial low price offer. I had never rented a storage unit before. I had some apprehensions due to what I've read about bait and switch practices. I'd hope I wouldn't be a victim of this behavior...but alas that was not meant to be. I was initially pleased by the discount proposed after first touring the space in the fall of 2020 but just a few weeks later the price increased by the time I signed the contract. That should have been the first red flag. In the ensuing months, Extra Space increased my space rent by 20% after 4 months and another 20% 9 months later. A whopping 44% in just over a year. Extra Space has consistently raised our rent. They give you a big discount at first then in 6 mths raise your rent and again at the 1 year mark. Here's the breakdown of my costs to date with the company: 11/20 -- $157 02/21 -- $186 11/21 -- $248 6/22 -- $285 * 3 days after my online review (nice)* I know they will give you the legalese "pursuant to your agreement...you're on a month to month"....blah blah blah. The storage companies know it's a hassle for you to move again and take advantage of that. Of course they can stick w you the fine print but it's still shady business practice to raise your rates so quickly and so high. :( UPDATE Three (3) !! days after posting my feedback, Extra Space Storage increased my rate again by almost 15% ~ another $40. Methinks it was retaliation for this review. I find the timing of the increase VERY coincidental. I posted on 6/24/22 and they generated one of those pesky rate increase postcards on 6/27/22. Can't prove it obviously but it seems evident the business owners wanted to be punitive bc I gave them a less than stellar review.

One top notch place, I highly recommend Extra Storage Space ( Nanuet). It is managed smoothly and…read moreefficiently. Ken and Chris are a pleasure to deal with. I recently had a hiccup with one of my storage spaces. I called spoke to Ken, within minutes it was rectified. Ken to the rescue!! He is reliable and takes pride in his work. I appreciate your service!!

BEWARE: THIS PLACE IS RAT INFESTED AND ABSOLUTELY DISGUSTING…read more SAVE YOURSELF THE MONEY, HASSLE, & AGONY AND GO SOMEPLACE ELSE TO STORE YOUR THINGS! if I could post pics I would, to hopefully help anyone endure the diabolical vermin destruction that will inevitably ensue on your items. the pest control is essentially nil as they throw a packet or two under your door, which is not chewed through because the rats are too busy having a blast with your stuff! they destroyed boxes of my things, a chair, a wooden bed frame...the urine and feces is utterly disgraceful, causes my allergies to flare up, and is an awful headache throwing out thousands of dollars of items. steer clear. I assure you it is overpriced and 100% not worth any perceived convenience. trust me.

This is the nastiest place I've ever been in my entire life. A few months ago, after four…read moreback-to-back losses of loved ones, i had to move and needed to put things into storage. This one was close by, so I decided to go ahead and try it out. It wasn't high class by any means... But I never imagined it would be as bad as it is. I had to literally dump off piles and piles of rat and mice poop that was covering every box and surface in my unit. Not only that, but clothing items are ruined from mouse urine. It smells awful... This is absolutely disgusting and unsanitary. For nearly $100 this should not be happening. Ever. Horrible quality. I am so upset about my things being ruined, I have been paying for insurance on my unit... Let's see if this is even covered!!!! the pictures I took do not do the heinous conditions justice... Save yourself the headache and nausea, go **literally** anywhere else For storage!!!!

Allie Forgerty was a pleasure to meet, she made me feel comfortable during this transition period…read moreand recommended the perfect unit for my furniture. Very Attentive and professional, I highly recommend

Just switched from Public Storage to ExtraSpace storage. What a difference! Highly recommend, well…read morelit, friendly and helpful personnel and clean, did I emphasize clean! And they have 10 carts on site.

RACOONS come at no extra charge and will destroy everything you store here. Terrible experience.read more

Max the manager has been incredibly helpful in every way. He is patient, responsive, professional…read moreand has great sense of humor. I feel so lucky to have his help , and Am so happy to know I can call him/ email him if I have any issues. I have been with Extra Space for for over 20 years.

Excellent customer service with nicole at the pascack facility…read more She always is willing to help

This is the worst company you can ever deal with ,they are very deceptive and the customer service…read morefrom the 800 # is horrible.They charged me some crazy late fee,meanwhile I only had the unit for 1 month,apparently the late or auction fee was because I rented the unit on 8/30 with the first month free and I was told I owed 1 day ($20.62) for the last day of August.On 9/30 I'm told the unit is going into foreclosure and I have to pay a $62 and change late fee, to avoid auction.I immediately call the toll free # and talk to a rep ,I pay the stupid fee and was told they would put a request for a credit to my account for the upcoming next month's payment.Guess what happened ,if you guessed they didn't credit me the $62 and change late fee your absolutely right,not only that they raised the rent almost 100 dollars for a shabby outside simple 10x20 unit.This doesn't even seem legal.I feel sorry for the customer reps,when you talk to them they seem well meaning ,but they can't seem to justify these unreasonable fees that they're enslaved to enforce.I used storage facilities in different parts of the U.S. while deployed overseas in the U.S.Navy in the early 2000's and have never dealt with this type of deception with any storage company.Dealing with Public Storage Corp.has really been an eye opener.

Im am closing my account soon. Stephen gave 5 star service to me the whole time. I will continue to…read morerent here in the future and hope to work with him again. Thank a lot for the great service

Great and honest easy service. Joe was very helpful and pleasant guide. Better than the best.read more