Since my last review was deleted!…read more It saddens me to have to write this post because I've always had a great experience with this company when I lived in the Danville area. They were always polite and efficient, even with a high turnover rate. However, my experience this past weekend was unacceptable. I visited my family and needed an oil change, so naturally, I went to Jiffy as I always do. When I pulled up, the young lady noticed an expired Virginia inspection sticker from when I used to live there. She asked if I needed an inspection, and I told her no, explaining that I'm currently a Georgia resident and have been back in Georgia for about two years. She mentioned that their inspection guy could remove the sticker if I wanted, so I agreed. Once my oil change was done, the technician removed the sticker and asked if my DAL sticker should come off too. I told him no, I needed that one for work. While taking off the inspection sticker, he chipped the tint on my window. They made excuses and didn't take responsibility. I thought about it and then called the store to speak with a manager. He told me he would contact his district manager and get back to me by the end of the day. Of course, no one called back, so I had to follow up. He said his manager needed to talk to the sheriffs about the situation--why, I have no idea, but okay. The next day, I spoke with a manager named Randall, who was polite and genuinely wanted to help. He reached out to Luke Underwood, the district manager, and assured me it would be taken care of. Randall told me that once I got back to Georgia and found a place to repair the tint, they would pay over the phone. He even provided me with Luke's email for follow-up. I emailed Luke on Monday and received no response. By Wednesday, I'd already coordinated with my tint company in Georgia, which agreed to take payment over the phone. Still no reply from Luke, so I called Randall again. Moments later, Luke finally called me. Instead of addressing the issue, he launched into a rant about my tint being "illegal" and claimed they wouldn't pay for it. He dismissed everything and said, "It's denied." I explained that I live in Georgia, where my tint is legal. My current address and vehicle registration are in Georgia--Virginia laws don't apply to me. He argued about my address on their records and insinuated that it was my fault for returning to Virginia for an oil change. Then he said, "Nobody has authorization over me, so that was never told to you," implying that I'm lying about what Randall promised. To say the least, I'm furious. Luke Underwood and this company need to be held accountable

Quick service. Friendly people. The reviews of the past are no more. The mgmt and crew members…read morehave changed and it's great place to come get your vehicle serviced!

Have had only good experiences with this business. Significantly more reasonable than other auto…read morerepair locations and never feel any sort of upselling.

From the owner: our local Smith Mountain Lake automotive shop. We are a full service automotive shop. Repair done…read moreright the first time. Stop in or call today

They quoted to replace the oil pan gasket on my truck for 500$ which was a good price. They figured…read moreout they quoted the job to low with all the parts that had to be removed to do the job. He told me that it wasn't leaking oil. When I got to the shop there was an oil spot under it.

say this reluctantly but: very horrible service recently…read more I brought in my car in to get assessed for a broken handle, they took the door apart w/o even asking my permission to 'assess' it. and if I didn't go with them then its $240+ to reassemble said door. blunder #1. also they originally had quoted $260 and it jumped to $460 on top of which. congradz you already lost yourselves a loyal customer. the professional thing here to do in this situation is ASK the customer to proceed. this misquote is bc one of their mechanics doesn't know what the hell they're even doing. pricing quotes fluctuates at any given moment. thanks for curing me of ever having considered using you guys in the past. hard lessons learned. if you're reading this try Sturdivant's auto in Chapel Hill instead. they're professional + will try to actually save you time + $$. don't use these guys if you have anything slightly serious unless you've got lots of money to burn.

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

They responded that they were not able to assist me with the problem, but they put me in contact…read morewith someone that could assist me, I will refer to them for future work that I may have.

Chris has helped me several times!!! From coming to my home multiple time to service 2…read morecars(headlights, brakes & rotors, oil changes), to working on my car at my job so I didn't miss work to literally servicing my vehicle on the side of the road where it died...You can ALWAYS count on Chris!!! He also has a haul-off service and advertised for rid your driveway & sidewalks of snow! Do yourself a favor and call Chris! Outstanding value and service!!!

He had the old battery out and the new battery in the truck ready to go within minutes. Call Chris…read morefor your Mobile Mechanic needs.

Do Not Get Oil Change here. the price is higher than other places and they insisted on replacing…read moreair filter. Wanted to replace cabin filter also but I refused. I will not be back here again. Even with coupon for $20 off it was the most expensive oil change ever. AGAIN, I DO NOT RECCOMEND

The service I got on Saturday June 1,2024 was gerat. The guys working Sam, Jason and Romeo were…read morereally good at what they did and made the time there easy breezy. Price was good. Will go back the next time I need a oild change. It did not take that long either so that was a plus.

We have brought two of our vehicles here for maintenance and oil changes…read more The staff is great and the pricing is fair. Having an automatic car wash so close by is great!

I had a very bad experience with Lube and Wash. I brought my car in and was told it needed a rear…read moremain seal, front main seal, and that my entire engine needed to be replaced or rebuilt. I was also told the car was undrivable and could "blow up," which was extremely alarming. I decided to get second opinions from two other mechanic shops on the same strip. Both shops told me the only issues were a rear main seal and spark plugs due to a misfire in cylinder one. One of those shops, Heath's Tire and Lube, was able to fix the issue and get my car back on the road without all the major work Lube and Wash claimed I needed. To make matters worse, I had brought this same vehicle to Lube and Wash about two months prior for an oil leak they said they fixed. According to the other mechanics, the part they claimed to repair had nothing to do with an oil leak, and there's no evidence that any new parts were installed at all. I was still charged and sent on my way. When I returned with ongoing issues, the mechanic tried to blame me, saying I had been driving the car with no oil. However, since there was no actual repair done previously, it appears the issue was never properly addressed to begin with. Both other shops confirmed that no new parts had been installed. Overall, I feel misled, overcharged, and given completely inaccurate information. I strongly recommend getting a second opinion before trusting this shop.

Tires and auto repairs…read more What a pleasant bunch of people working here. Had the need to get some tires since I was riding on baldies and after finding Larry's online, I popped in to see what I could get for my ride. We arrived at a set of tires that would work for my car and we proceeded to get them all installed: balanced, mounted and I even had them do my alignment as it was off. While the guys in the shop were busy working, I spent a nice half hour chatting with Larry. Clean waiting room and fresh popcorn to munch while killing some time plus great prices, great service and super friendly folks - what more could you possibly ask for? Definitely will be back.

I had to go here because my car was making a strange noise, they took care of. It also ran a…read morediagnostic test and we're very reasonable. I will be going back for sure.

We pulled in with a flat tire on the way to vacation with a van full of restless children. Joseph…read morehelped us by putting enough air in our tire to get us in his shop and put on our spare free of charge. High character guy helped us out even while super busy and practically doing all aspects of the business that day by himself. We were lucky to find him. If I lived in the area I'd get him to do everything car related for us. Give him your business!

Every time I have had my car serviced on I have had an great experience! They are friendly, prompt,…read moreand affordable! They did not try to get over on me as far as the price being that I'm a woman! I recommend everyone to get their car serviced there!! :) Happy and satisfied customer!