I can't say enough good things about these folks! Last week, I stopped in because I needed to…read morereplace the exhaust system on a 2003 Dodge Ram that I had inherited from my dad. I told them that I would love to have it back by the next day because I wanted to drive it out of state to my mom's funeral. They rearranged their schedule, got the parts in and the system put on and handed it back to me the next day. The cost for the job was much less than I had anticipated. I really appreciated how they were so personable and respectful of my situation. Highly recommend!!

Scarces has done every muffler job I have had for over twenty years!! I moved about four hours from…read moredanville and I needed to have some muffler work done. So I drove 8 hours round trip to have Rodger and his Guys work on my truck, a small price to pay for such quality, affordable work. Thanks guys

This was my first time visiting this business to get maintenance done on my vehicle. This is a…read morebrand new facility sits right on 58. Very convenient, ideal location, very nice inside & out, workers in the service shop keep you vehicle clean once they get it in the back, customer service is very friendly and goes beyond to help you. Prices for maintenance are the usual at a dealership. I glanced at the inventory on the lot, they had a good selection of new and used vehicles. Highly recommend this place to anyone. Super friendly service!!

I have taken my Explorer there two times now for service. Both times something has gone wrong. Both…read moretimes were for a simple oil change and rotation. The 1st time I took it in, they told me it would only take about 30 mins. I was in the waiting room for over an hour and 15 min. I asked once why it was taking so long and was told they were just running a bit behind. So I decided to walk outside to get some air, my car was sitting outside waiting to be picked up. When I went back in to ask about it, they said "oh, nobody came and told you it was done, that one has been finished for about 30 minutes." Like I mentioned, I just asked about it a couple minutes prior and was told they were behind. When I asked they about it they said they must have told the wrong person. Well, I was the only person in the waiting room. So who exactly did they tell? The second time I went was for the same thing. I called a week ahead of time to schedule the appointment. After I hung up called back about 20 minutes later to ask a question. The person that answered the phone asked for my name and time of appointment. When I told him, he said I did not have an appointment in the system. He said that the person I spoke to must not have put into the system. He said he was putting it in as we were speaking. Well, a week later when I showed up for the appointment, guess what.....no appointment was in the system. The person that assured me he was putting in my appointment "as we speak" apparently did not! So twice within the same hour I made an appointment and twice in that same hour it was never typed into their system. They graciously said they could fit me since I want was there....the work they did was fine, but like I mentioned it was just a simple oil change and rotation. Just plan on the run around trying to get it done!

Dead car sitting for months for a recall issue with no resolution, no ride, zero concern from…read moredealership. Service department tells me they have people with the same issue waiting for over 6 months with no car to drive. They don't know when an engine will appear, don't know what to tell me, toss out a toll free number and suggest I call Ford directly rather than trying to work with the customer and Ford for resolution. What ever happened to service advocates? Ford has closed one ticket and never got back to me with a resolution. Did not respond to multiple email and voicemail messages. I've reopened the issue with hopes of getting some kind of resolution. Meanwhile, I will tell the story and hope I can inform and save someone else a little indigestion. Update: have made multiple contacts to Ford. Rebuilt engines exist online; however, they will not agree to service or pay for a fix with alternate parts.

Today, I was very disappointed by the acting manager at Tri-City Ford in Eden, NC when I asked him…read moreto refund my daughter for shoddy service. I suppose all of those Super Bowl tv commercials convinced me that the best place to take a Ford when the 'check engine' light comes on is a GENUINE Ford mechanic. WRONG. TriCity Ford will not hold themselves responsible for failing a customer. Everyone already knows that going to the dealership for service is the most expensive option. This business takes that unearned 'best' notion straight to the curb. Our daughter's Ford FIESTA indicated that there was 'transmission failure' and while driving the automatic transmission was stuck in Low. TRI-CITY FORD charged her a flat diagnostic rate of $151.57 ("it COULD take from 2 minutes to five hours" said the manager). The service dept at TriCity said on May 5 2022 that "the repair would cost between $900-$1000, but that the parts might not be available for months." When I described the diagnostic device to the manager - while he was looking at our receipt - he confirmed that it was the same tool. This discussion with the manager took place 10 minutes after the owner of the used car lot where she bought this car fixed the problem in less than a minute using the same device TriCity Ford mechanics used, and he did it for FREE. After wasting about ten minutes of my life talking to the acting manager of the dealership, no refund was given nor offered from a business selling cars that cost tens of thousands of dollars. He even tried to blame-shift this on his service department, and I corrected him. "YOU are where the buck stops, you can refund this, and we are getting nowhere." And left. I won't be back. LET THIS BE A WARNING TO ANYONE FOOL ENOUGH TO ENTRUST THEIR FAMILY VEHICLE TO THIS BUSINESS.

I arrived at Stateline at 1:30 on a Friday afternoon with what turned out to be a frozen rear…read moredifferential. These folks diagnosed the problem right away and found a replacement part. They stayed late after closing to get the repair started and finished early Saturday morning. I am so grateful for their professionalism and kindness in getting me back on my way. Their prices are quite reasonable and their service very speedy. I highly recommend them to anyone who is need of anything from an oil change to a major repair! Thanks so much Stateline!

Great Service. Great prices. Honest & Helpful. You have found the right place to get your auto…read morerepaired.

Finally, an auto shop, and mechanic I can trust!!I brought my 2006 Kia Rio in for a strange noise,…read moreand Clayton @ thunder hollow did a thorough inspection without trying to upsell me on unnecessary repairs. He explained exactly what was wrong, showed me the broken part, and gave me a fair price. The car is running perfectly now. If you're looking for honest, high-quality work, this is the place!" I definitely will be bringing my vehicles to him for all of my car needs!!!

If I could give 0 stars I would!!! So for anyone who knows Halifax counties finest MAC RAGAN he is…read morethe biggest scam artist in town & I wouldn't spend a darn PENNY with him whatsoever!!! He knowingly sold me a junk car not even 12 weeks ago for thousands and thousands of dollars to a single mother of 2 knowing that's my only way to bring in income!!! It went out a few weeks ago and spent almost 400 replacing the starter then it just went out last week and the entire engine, computer system, valves and all are toast. He robbed me and doesn't even care!!!! Don't call him for nothing he has no professionalism and no heart at all!!!!! I'll make this public for anyone who wants to share to warn others of this horrible man as well!!!

Fast and reliable diagnosis. The staff is very nice to work with .And cost will not break the bank.read more