Honest company! Very glad I took my car there, reasonably priced. If I need a car repair I will go…read morehere.

I have found an honest repair shop in the area that will contact you with an estimated price before…read morethe repair if it is higher than normal. I have used them in the past, vehicle is repaired in a timely manner and at a very reasonable cost. I recommend them for light truck work also.

The service was fast and the team is very friendly and knowledgeable. II've gotten two vehicles…read moreinspected by them.

I had rear break pads put on. Very professional and honest place to take your vehicle. They have…read moregained a new customer.

Dead car sitting for months for a recall issue with no resolution, no ride, zero concern from…read moredealership. Service department tells me they have people with the same issue waiting for over 6 months with no car to drive. They don't know when an engine will appear, don't know what to tell me, toss out a toll free number and suggest I call Ford directly rather than trying to work with the customer and Ford for resolution. What ever happened to service advocates? Ford has closed one ticket and never got back to me with a resolution. Did not respond to multiple email and voicemail messages. I've reopened the issue with hopes of getting some kind of resolution. Meanwhile, I will tell the story and hope I can inform and save someone else a little indigestion. Update: have made multiple contacts to Ford. Rebuilt engines exist online; however, they will not agree to service or pay for a fix with alternate parts.

Today, I was very disappointed by the acting manager at Tri-City Ford in Eden, NC when I asked him…read moreto refund my daughter for shoddy service. I suppose all of those Super Bowl tv commercials convinced me that the best place to take a Ford when the 'check engine' light comes on is a GENUINE Ford mechanic. WRONG. TriCity Ford will not hold themselves responsible for failing a customer. Everyone already knows that going to the dealership for service is the most expensive option. This business takes that unearned 'best' notion straight to the curb. Our daughter's Ford FIESTA indicated that there was 'transmission failure' and while driving the automatic transmission was stuck in Low. TRI-CITY FORD charged her a flat diagnostic rate of $151.57 ("it COULD take from 2 minutes to five hours" said the manager). The service dept at TriCity said on May 5 2022 that "the repair would cost between $900-$1000, but that the parts might not be available for months." When I described the diagnostic device to the manager - while he was looking at our receipt - he confirmed that it was the same tool. This discussion with the manager took place 10 minutes after the owner of the used car lot where she bought this car fixed the problem in less than a minute using the same device TriCity Ford mechanics used, and he did it for FREE. After wasting about ten minutes of my life talking to the acting manager of the dealership, no refund was given nor offered from a business selling cars that cost tens of thousands of dollars. He even tried to blame-shift this on his service department, and I corrected him. "YOU are where the buck stops, you can refund this, and we are getting nowhere." And left. I won't be back. LET THIS BE A WARNING TO ANYONE FOOL ENOUGH TO ENTRUST THEIR FAMILY VEHICLE TO THIS BUSINESS.

"I have relied on Howard and his sons as my primary mechanics for years, for all of my vehicles…read more Howard has consistently demonstrated honesty, fairness, and reasonable pricing. He goes above and beyond to provide all the available options, so that I can make an informed decision, instead of just pushing the most expensive repair like some other mechanics do."

The owner is so incredibly nice and 100% knows what he is doing. He always gives the best…read morerecommendation for your vehicle but never overcharges or keeps you out of the loop. Also gets repairs done in a very timely manner and is always appreciative of your business. Two thumbs up.

They get you in....and they get you out. The employees are some of the most respectful men I've…read moremet. Friendly and thorough. I have gone here for emission inspection and for coolant flush. I'm never disappointed and the prices are ridiculously affordable. There is NO place cheaper!

I only use this place to change my oil and rotate tires. Somehow they can never do both at the same…read moretime. I came back today since they couldn't rotate my tires last time. And now they can't even rotate my tires. Lift has been down 2 weeks now and they don't have a floor jack. At this point they should just close the doors smh

I arrived at Stateline at 1:30 on a Friday afternoon with what turned out to be a frozen rear…read moredifferential. These folks diagnosed the problem right away and found a replacement part. They stayed late after closing to get the repair started and finished early Saturday morning. I am so grateful for their professionalism and kindness in getting me back on my way. Their prices are quite reasonable and their service very speedy. I highly recommend them to anyone who is need of anything from an oil change to a major repair! Thanks so much Stateline!

This was my first time visiting this business to get maintenance done on my vehicle. This is a…read morebrand new facility sits right on 58. Very convenient, ideal location, very nice inside & out, workers in the service shop keep you vehicle clean once they get it in the back, customer service is very friendly and goes beyond to help you. Prices for maintenance are the usual at a dealership. I glanced at the inventory on the lot, they had a good selection of new and used vehicles. Highly recommend this place to anyone. Super friendly service!!

I have taken my Explorer there two times now for service. Both times something has gone wrong. Both…read moretimes were for a simple oil change and rotation. The 1st time I took it in, they told me it would only take about 30 mins. I was in the waiting room for over an hour and 15 min. I asked once why it was taking so long and was told they were just running a bit behind. So I decided to walk outside to get some air, my car was sitting outside waiting to be picked up. When I went back in to ask about it, they said "oh, nobody came and told you it was done, that one has been finished for about 30 minutes." Like I mentioned, I just asked about it a couple minutes prior and was told they were behind. When I asked they about it they said they must have told the wrong person. Well, I was the only person in the waiting room. So who exactly did they tell? The second time I went was for the same thing. I called a week ahead of time to schedule the appointment. After I hung up called back about 20 minutes later to ask a question. The person that answered the phone asked for my name and time of appointment. When I told him, he said I did not have an appointment in the system. He said that the person I spoke to must not have put into the system. He said he was putting it in as we were speaking. Well, a week later when I showed up for the appointment, guess what.....no appointment was in the system. The person that assured me he was putting in my appointment "as we speak" apparently did not! So twice within the same hour I made an appointment and twice in that same hour it was never typed into their system. They graciously said they could fit me since I want was there....the work they did was fine, but like I mentioned it was just a simple oil change and rotation. Just plan on the run around trying to get it done!

We love Big Moe's. They have done basically all of our maintenance work on a number of vehicles for…read moreour family. Moe works fast, communicates well with you along the way and is very fairly priced. We send our friends to Big Moe's!

They gave me a estimate of 600 but charged 800 to put a valve cover gasket on and claim they…read moregreased the linkage because my key was stuck but less than a week later my check engine is on and my car is cutting back and when I called and told them i went to advanced auto and put it on the machine it gave a code saying it was the coil pack which you have to take off to put the cover gasket on but she going to say 770 for the estimate when I'm telling them it's there fault the check engine light is on.