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    Stevens Point Animal Hospital

    3.0 (2 reviews)
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    Services - Stevens Point Animal Hospital

    Pet physical or wellness exam

    Pet vaccinations

    Stevens Point Animal Hospital Photos

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    1 year ago

    Good luck talking to a human, when you call. All prompted voice mail now. They'll call you back within 24 hours after the next day.

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    15 years ago

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    Ask the Community - Stevens Point Animal Hospital

    Point Area Veterinary Clinic

    Point Area Veterinary Clinic

    (17 reviews)

    Let me just start with saying the vet techs and some of the receptionists are very kind and…read morecompassionate toward us and our dog. However, we will never be returning to this vet. My dog had a growth that looked like a hemorrhoid. I explained this to the vet techs when he got his anal glands done and they checked and said they could not see it which is weird because it was big enough where I personally could see it. I saw it again at home and took him back. They looked at him and said they didn't see it, without examining with their fingers or anything. One month later I'm at a new vet who told me he has a tumor there that needs to be biopsied. When we spoke with the hospital manager Frank Fiachinno, on the phone, he did not take accountability and was not nearly as kind on the phone as he is acted in response to my review. He never said sorry to me. He put on a front, acted totally indifferent and was the most condescending person I had ever spoken to. He even laughed at me on the phone saying "he didn't respond to threats or bad reviews" as my husband told him that we would be leaving bad reviews about this experience after he had treated us poorly and refused to apologize or refund us and gaslit us the entire time, telling us that we were to not believe our own eyes. Just so frank knows, my plan was always to leave bad reviews and involve legal action for our dog's pain and suffering. The first time we brought our dog into the office over a month and a half ago the growth was popping out of his anal cavity when he would go to the bathroom. It was clearly visible and painful for him. He attempted to nip at one of the vet techs for the first time ever as he has been going for a routine examination like this for his anal glands for 7 years. As I stated above, the second visit with a vet, she looked at his rear end and said it looked fine and did not even attempt to check with her fingers even after we told her the growth was inside. Her name is Denise Belue. Two visits in a month to address this issue. They did not examine him appropriately. Luckily we have found out that the problem with our dog did not develop progressively as Frank tried to suggest, it's been a chronic condition that the vet and vet techs should have noticed. Our problem is not with the 70 bucks they owe us for not doing anything in the exam, but for ignoring us when we knew something was wrong and then refusing to take any accountability. It's the principle of the matter. Frank, I hope you resign from your job because if it's not clear to you already, it's not a good fit for you to be dealing with customer service. Thank you for showing me the true, snarky, uncaring, and irresponsible character of Point Area Vet. I wouldn't recommend taking your animals here if you want people who actually care about your pet and want them to live.

    This is the second time in this year leaving voicemail and ​nobody not picking up the phone or…read morereturning a call. My dog is now dead and headed to cremation. Thanks for all your insensitivity, Stevens Point.

    Stevens Point Animal Hospital - vet - Updated May 2026

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