I have been a patient of Dr Niraj Patel for a few years. I've been going for my regular, yearly…read morediabetic check ups. He's always been very accommodating, polite and professional. He had said I would need cataract surgery but he didn't push it and left it to me for when I was ready and couldn't function. Finally, it was time. He willingly postponed it when we were apprehensive in March when the COVID-19 virus had so much uncertainty. Now he scheduled me and my right eye was a breeze. The operating room staff was friendly and put me at ease. Post operative was simple and I was out of the office in an hour. When I was concerned about a post operative question, he replied promptly. I would highly recommend him. All of the staff are well trained and polite and professional. Next week I am scheduled for my left eye cataract surgery!

I called ahead to confirm that the eye doctor accepted my referral and insurance before scheduling…read morean appointment for an urgent visit of symptoms that have been ongoing and unable to drive and walked 2.5 miles to my appointment. Upon arrival, I was informed that they did not accept my insurance. They claimed to have called me regarding this but did not leave a voicemail to discuss the issue. The front office staff initially suggested a self-pay option, but when I inquired further, I was told that self-pay was not available either. This experience highlights the breakdown in the healthcare system and a lack of accountability on their part in two instances. 0 accountab=0 stars

Although it took a while to get an appointment, it was well worth the wait! What lovely people…read more Everything was quick and efficient and I felt like I received the best care. I get very anxious about medical appointments and they were so fun and laid back, I quickly felt at ease. Dr. Kim Eckroth is especially awesome.

Great experience at Vision Care Associates. Thank you for giving great patient care and customer…read moreservice. I was informed and had a great understanding of my eye care and next steps. Dr. Anna Gunn was very thorough and answered all of my questions and concerns. She was very warm and you can tell she cares about her patients. I highly recommend this location in University Place, WA.

Tacoma Family Eyecare is located in the optical section of the Tacoma Costco (37th Street). They…read morehave appointment booking capability from their website, however, I was already at Costco when I decided to pop in to make a new patient appointment. They were able to get me in within the same week! The receptionist was helpful and friendly, with the ability to answer my questions regarding insurance and what the eye exam entailed. I opted for an appointment that would give me both my glasses and contact prescription. The day of my appointment, I filled out a quick questionnaire to establish my care as a patient, and one of their techs performed the initial eye exam ($40 out of pocket, covered by certain insurances, but a very important eye exam as it checks your eye health). Dr. Kathy Kim was the optometrist I saw the day of my appointment. She began with asking if I had my glasses with me ('dOh, I forgot to bring them!) but I was able to tell her the power of each eye from a prescription from 1.5 years ago before I moved to Tacoma. Th usual eye exam commenced, with having to read the letters with one eye, and then the other. Dr. Kim mentioned the slight astigmatism that I've heard I've had for a while, but hadn't been corrected by other optometrists/ophthalmologists. She gave me the option to do the regular contacts I was accustomed to, but also suggested trying toric contact lenses to adjust for the astigmatism. Dr. Kim explained that these type of lenses would reduce squinting, and help with driving at night, reducing glare. Her receptionist was able to give me trials for both the regular contacts with my updated prescription (same day), and ordered trial torics which came in several days later. What I loved about Dr. Kim was her demeanor. She was professional, and able to build a great rapport during the quick 15 minute exam! She allowed me to look at the eye health screen (your vision is priceless, it's worth the $40!) and let me know that they have a 90 day follow up policy to have the lenses adjusted, should I not love the trials before ordering my contact supply. 5/5 highly recommend! (P.S. I don't believe you need a Costco membership to utilize this clinic in Costco).

Great experience. So easy to schedule online and I got right in. Doctor was knowledgeable and…read moreefficient. Friendly office staff and professional doctor. Will go again

My husband saw Dr. Nelson emergently. He has been having horrible symptoms with fevers, headaches,…read morejoint pains, then a sudden onset of floaters. We went to two different ERs, and they just gave him migraine cocktails and hoped for the best. Dr. Nelson did an extensive retinal exam due to the floaters, and other symptoms. He was the only one that gave us possibilities of what it could be. He referred us to rheumatology and to get bloodwork done. He was the only one to ever give us any sort of answer! My husband has since improved after treatment, and is continuing on with his rheumatologist. Thank you Dr. Nelson!

This is not the first time, I felt bias coming from the front desk Kaylie, but today Kaylie said…read morethe copay for my husband's visit was $45.00. I asked if we could bill this time because unfortunately we do not have it today. At first she said we could not see the doctor. I said we made special arrangements to get here and drove a long way. She then said very rudely to "just make sure we pay it!" with a head shake and as if talking down to someone. I said "Why wouldn't we pay it?" The comment hit hard because we are black and have experienced this type of treatment before. we are respected, black, senior people of the community who paid their bills . This type of treatment should not be tolerated. If my 87 year old husband dud not need his treatment i we would not come back. But trust me i am looking for another doctors office after today. The doctor is great and i have no complaints on other staff.

I had a great annual checkup on July 30, 2021. I really liked my new doctor, Dr. Jung--he was…read morethorough and explained everything to me clearly and completely. I recommend him and the staff with the highest possible ratings. I've been a Pacific NE Rye patient for about 17 years (my former wonderful doctor retired last December). I also like the optometry office next door (separate business) and buy all my glasses there, but you may want to shop around for better prices.

Our experience with Pacific Northwest Eye Associates (PNEA) in Tacoma, WA, has been disappointing…read more My wife and I require cataract surgery. At 76, we take our eye health seriously. Before scheduling our first visit in December 2024, we carefully researched local cataract surgery options and Dr. Niraj Patel. We selected Dr. Patel based on his experience.The process to secure that initial appointment took two months. We believe Dr. Patel is a skilled ophthalmologist and surgeon. That said, we both felt pressured at the first exam with him to opt for the Light Adjustable Lens (LAL), a $4,500 per-eye ($9,000 total) upgrade not covered by Medicare or our secondary insurance. The clinic prominently promotes this option, which likely benefits its revenue. Despite our optometrists advising against a replacement lens other than "standard," we briefly considered it due to the strong recommendation. This raises concerns about whether other elderly patients might feel similarly pressured. Anyone considering this clinic should thoroughly research the LAL option and discuss it with their optometrist or primary care provider before making a decision. After our exams, we met with the "scheduling coordinator" for Dr. Patel's surgeries. We were informed that due to a backlog, surgery dates would be significantly delayed. We accepted this reality and continued the process. However, communication with the clinic was frustratingly difficult. Getting answers required showing up in person and hoping someone could assist us. Scheduling changes were nearly impossible without being pushed months further down the waitlist. Even urgent non-elective medical issues did not seem to influence scheduling flexibility. Patients should be aware of these limitations before committing to the required exam process. This is a business in search of large patient volume and the bottom line. After nearly three months of waiting, we have canceled all future appointments with PNEA. It is too frustrating. Based on our experience, we would not recommend this clinic. Patients should carefully research not only the procedure itself but other local Opthalmology clinic choices, the clinic's billing practices, scheduling and communication policies. We hope others have a smoother experience than we did.

I had a concern with a bump on my eyelid and saw Dr. Erick Auyoung for the first time. You never…read moreknow how a doctor is going to be, so I'm happy to say it was a great doctor patient experience. He explained everything in a way that made sense and kept checking in to see if I had any other questions or concerns. I never felt rushed or like I was bothering him, even when some of my questions were repetitive. At the end, he made sure I was all set and did not have anything else on my mind. It felt like I was the one to lead when everything was done, not him trying to rush off to the next patient. Before writing this review, I looked up how to spell his name on the website and saw his bio. It was spot on. Everything I experienced today matched exactly what it said about him. Highly recommend Dr. Auyoung!

I'd gone to the Tukwila location for years. This was my 1st time at the UP location. The location…read moreis great. The atmosphere inside is so nice. Diana helped me get checked in. Was such a pleasant experience as soon as walked in. She is so friendly & sweet. Dr. Noble always explains everything so well and makes you comfortable saying yes or no can't see/read something and make adjustments to make sure you're getting right prescription. Jennie helped me with picking out frames & getting checked out. She even stayed late to help me. She was so helpful and explained everything so well. I'd gone again for yearly vision check few months ago and the service was just as great at previously. Such a friendly and helpful staff.

From the moment you arrive, Dr, Rudds's staff take care of you. Polite, knowledgeable, and…read moreprofessional. J was there for cataract surgery with replacement Alcon Vivity lenses. I chose them after a consultation with the staff and Doctor Rudd. The surgeries (one eye each visit) went very well with a call the evening of the surgery from Doctor Rudd to see how I was doing. According to a friend who is an ophthalmologist , Doctor Rudd uses the latest technology to treat his patients. One follow up appointment the day following each of the surgeries that I was able to drive myself to. After one week my eyesight is 20/15. I would highly recommend Doctor Rudd to anyone looking for eye corrective surgery.

I was referred to Dr Rudd by a co-worker after my eye Dr gave me a referral to a local institute…read more I'm SO glad I took the time and made the short drive; it was worth it. The Dr and his staff are great and all about taking care of you. No arrogance or attitude, just great service from a very friendly and knowledgeable staff. They got me in and done with both eyes within 3 weeks of my initial consultation. I'm sitting here now just 3 days after my second surgery with crystal clear 20/20 vision and it's awesome. Don't wait, just get it done as it will change your life. The surgery itself was painless, even afterwards and the next day. No IV's and no starving yourself the night before. The whole process took about 15 minutes.

Office staff is very friendly and welcoming. Dr. Cocke' is very knowledgeable and took his time to…read moreexplain how the process goes to my son so he felt comfortable . I highly recommend this office.

I had a horrible experience during all three visits to Dr. Cocke.* As soon as I walked in, I was…read morequietly warned by an uneasy looking woman who worked there that their receptionist had recently and unexpectedly died. I think she was trying to buffer me for what I was about to experience. A loss like that is tragic, but it is not, however, a license to be a raging jerk. He acted rudely every time I was there. It was a long time ago but I remember him answering questions curtly, sighing loudly in irritation when it took me a sec to gather my coat and purse and follow him to a different room, just making me feel like an irritation, not a customer (maybe it's because I was on Amerigroup?). At one point, I used the restroom and it was out of paper towels, so as I came out I casually let him know. "Well, I don't know what you want expect me to do about that! You're gonna have to wait until after five to see that get done!" he snapped. The tone was offensive and unnecessary. By the time I left I got to my car and cried. I felt stupid for letting it get to me that much, but I was nothing but nice to him, and I cry when I am hurt and angry. When I returned to pick up my glasses, they rushed me and, even though my ears are a bit uneven so glasses are always somewhat skewed, they told me they were fine and sent me on my way without adjusting them the way every other eye doctor I've seen in 40 years has. I will never go back. In fact, I spent some time writing a scathing letter directly to him, but opted not to send it and escalate him, mostly for the sake of his staff. Suffice it to say, I tried to hold grace for someone in his unfortunate position, but that really doesn't excuse that sort of behavior. *The one caveat I will give is that it has been quite a long time since this happened. I started this review shortly afterward, and happened to see Yelp's email reminder to finish it well over a year later. But know the kind of man you are dealing with here. I, personally, don't want to support any man who would behave this way, ever.