I have been going to dr. Benson for the past year this stuff is great great customer service great…read morecaring for the patient and dr. Benson himself does very well and looking at my eyes you made sure I didn't have retina because I'm diabetic thank you dr. Benson for being such a good doctor

This place is garbage. The receptionist was so rude. I can't believe it. I have never in my life…read moreseen any receptionist so rude and cold. I take elderly people to and from appointments. I drop tjem off, leave a phone number for a return pick up, No problem. Until today. The lady acted like it was unheard of. I don't know if she was just lazy and didn't want to do it. I ask how long the appointment would be. She said hour or hour n a half. I said which one. She said hour hour n half. So rude.

Dr. Greer is very attentive to the needs of patients, but unfortunately they have decided to not…read moreaccept tricare insurance anymore, so I will need to find another that will be as attentive to the needs and specializes with the issues of glacoma. Oh, did I mention that the receptionist there are kinda snotty.

This review is a review of the office staff, not Dr. Greer. He has always provided good care to…read moreme. Today, it took four phone calls to get contacts ordered. Those I talked with today could benefit from a training class on how to provide good customer service. The third time I called I was placed on a ten minute hold then told I would get a call back in ten minutes. I finally called the office again at the 20 minute mark. Is the office understaffed?

I cannot say enough about Larinda Ogawa, PA-C, and the exceptional care she provides at Cascade Eye…read more& Skin. Over the years, I have been treated by many medical professionals, and unfortunately healthcare can sometimes become so focused on the medical task at hand that the human element gets lost. Larinda is a remarkable exception. She is extremely knowledgeable, thorough, and professional, yet she has never lost the human touch. She takes time to listen, connect, ask about your life, and make you feel that she genuinely cares about you as a person--not simply as a patient. As the current Deputy Mayor and former Mayor of Puyallup, I have spent many years working with and observing professionals from virtually every walk of life. You learn to recognize the difference between someone who is simply competent and someone whose character, compassion, and professionalism truly set them apart. Larinda is one of those rare people. There is no medical professional I trust more--not simply because of her medical knowledge, but because of her humanity. I am equally impressed by Larinda's commitment to mentoring the next generation. On many visits, I have seen her teaching a student or intern. It is encouraging to know these future medical professionals are learning not only medicine from her, but also what compassionate, patient-centered care should look like. I also want to recognize her assistant, Bailey, who is bright, personable, professional, and has tremendous potential. I understand she hopes to pursue PA-C training herself. To any program considering Bailey: take a serious look at her. She has an exceptional mentor in Larinda and the potential to carry that same combination of professionalism and humanity forward. Larinda represents what healthcare should be at its very best: excellent medical care from someone who has never forgotten the person behind the patient. Cascade Eye & Skin is fortunate to have both Larinda and Bailey. -- Dean Johnson Deputy Mayor & Former Mayor of Puyallup

Corina and Dr Beckman are a great team. They were able to solve problems where the regular…read morepediatrician failed. Now three of my four children have received excellent care from Dr. Brockman. I also appreciate that Karina spent extra time supporting us in navigating a tricky website. Thank you.

6 minutes on hold listening to ads while waiting to schedule an appointment. They want you to…read moreschedule online and wait for them to reply. I'd have better service at the DMV

Do not go here if you have a schedule to keep as both appointments we had we were not actually…read moreseen by the doctor for a full hour or more after our scheduled appointment time. This is unacceptable to me. Do not see Dr. Laurel Harris for any reason. She is condescending, ingracious, and snide. I am not accustomed to such rudeness and incompetence. I left embarrassed to have wasted my time with such a professional. Unfortunately, it was for my young son who had an eye injury. She had her assistant put eye drops in my son's eye without explaining what they were for or that they would sting like the dickens. When he cried she left the room!!! I mean vanished. We sat there as I tried to console him unsure if or when she would return. This was already a rough time for my son as he has suffered an eye injury and waited over an hour only to have the doctor vanish when he cried in pain with no explanation of anything whatsoever. About 10 minutes or so later she returned to the stuffy exam room, hardly saying a thing looked in his eye impatiently then mumbled something about prescribing an antibiotic and again poof, gone. The assistant then explained we'd need to use the drops but not for how long. The assistant ushered us to the appointment scheduler and said we'd need a f/u in two days. We spent well over two hours at the facility, almost entirely waiting, only to leave confused and upset. When we returned for our follow up appointment we again waited a full hour past the appointment time before being seen by the doctor. Thankfully, we saw Dr Chan. She was thorough and kind. She did however state that Dr Harris noted my child was "difficult". This is incorrect and quite unkind even passive aggressive behavior enacted by Dr Laurel Harris toward my child. How terrible! What Dr. Harris failed to do was adequately explain or notate what actually happened to my son to necessitate the eye exam in the first place. This became clear to me when Dr Chan was unaware of what had happened to cause the injury. Thankfully, my son is ok and will be just fine. We won't be back and wish to save others from being abused by Dr Laurel Harris.

I read some real negative reviews about her "bedside manner", but she was amazing with my mom! My…read moremom was in a wheelchair and had some dementia and Dr Fu was very accommodating, kind and gentle with her. I was VERY happy with her and her staff. And they were swamped and still made time for our extra needs. I highly recommend her.

My 90yo grandmother was seen by Dr. Fu for several macular degeneration appts. Dr. Fu was…read moreinattentive, consistently rushed in/out of the room, and displayed no concern for the patient other than completing the procedure. We changed offices.

I had cataract surgery with Dr. Brady along with another procedure at the same time. He is…read morehonestly the best in his field. You can't find a more experienced and skilled doctor. I wouldn't ever go to anyone else. Besides all of this he is funny. It doesn't get better. He's been dealing with my fuchs, angle closure and cataracts. I can't say enough. Thank you Dr. Brady!! Helen P.

Reception was kind of an odd thing. I don't know how else to explain it, but Dr. Brady was great…read more He answered every question I had he had a good sense of humor and very cordial. I'm surprised to see the comments about how he is rude. He doesn't answer questions, etc. if I find that to be true down the road, I will immediately find a new doctor. But I got a really good vibe from the guy and he seemed very knowledgeable..

Dr. Mattson, Chelsea, Shannon, Whitney, Michelle & the rest of the staff were wonderful -…read moreprofessional, competent and knowledgeable. Each staff member provided a high level of customer service and care. My cataract surgeries (1 for each eye) went smoothly, from answering all of my questions to the preparation to providing me information on next steps. As I had chosen the Light Adjustable Lenses (LAL) option, I needed to go into the office multiple times before the final lock in my prescription (as expected). Because of that, I interacted with multiple departments and multiple staff members over the course of several months. Throughout the process, I was treated with respect and dignity. I highly recommend PCLI, having gone there both for this & for my LASIK 15 years ago!

Don't Go here Whatever it takes! They did not numb me…read moreproperly and admitted to it during the surgery. it was the most horrible thing I've ever experienced and I've been stabbed and almost died... This was worse, all because I don't have high end insurance is my guess or they are just horribly incompeten. just FIND SOMEPLACE ELSE leave the country! do whatever you have to do to not go there.

Dr. King and the staff were great. They answered all my questions and made the whole process very…read morecomfortable. I'm 3 days post op and already able to see better than I could with glasses or contacts. Worth every penny! Also the pre surgery massage chair is a great touch haha.

My whole experience with Dr. King and his team is nothing short of phenomenal. From setting up my…read moreconsultation mid December to my post op appointment last week, everything was amazing. Knowledgeable team every step of the way and they made me feel so welcome and genuinely happy that I decided to get the Lasik procedure. I've been telling everyone I know if they ever thought about Lasik to just set up a consultation. 16 years of contacts and glasses...I really wish I had done this sooner.

This is the first time I've ever written a review of this nature, but I feel compelled to share my…read moreexperience. I have been trying to reach Dr. Kennel for over a week regarding important test results for a family member. I was told I would receive a call back from a nurse, but after several days with no follow-up, I called the office again. During one of these calls, I was placed on hold by a woman named Mandy. When I called back to explain that I had been disconnected, rather than apologizing or helping, Mandy again placed me on hold. After I expressed my frustration and reiterated that I had already been waiting a week, Mandy responded with a hostile tone, denied that I had called previously, and then abruptly hung up on me--accusing me of being threatening, which I absolutely was not. This level of unprofessionalism and lack of communication is deeply disappointing, especially when dealing with sensitive medical matters. I hope this feedback is taken seriously and that the office improves how it treats patients and their families moving forward.

Just left my first apt here so let's dive right into why I left a whopping 5 stars…read more We'll start with my first impression. So I walked in with extremely low expectations due to the low rating on yelp. Let's be honest though just because somewhere has a low star rating doesn't mean it's gonna be trash. I was highly impressed by how clean and well kept this office is. No weird smells, clean furniture and most importantly a clean bathroom. To me you can tell a lot about a place by how clean the bathrooms kept. Lol. Skipping into my overall experience as a patient, I felt like everyone was extremely nice to me and truly cares for the patients. I am a extremely emotional person, so for me I need to feel like I'm walking into a calm environment with friendly people or my day will go to shit really fast. The receptionist that helped me as I first walked in was a peach! She was super helpful and very friendly. She honestly put my worry's to rest immediately. She greeted me with a friendly smile and took her time with me while I asked questions, she joke with me a little bit and her overall attitude was amazing. I really appreciate that level of professionalism and kindness just as much as anyone else would I'm sure. Now time for the big guns! DR. Courtney, all I can say is holy hell shes good. Not only was she empathetic but she also is a amazing listener. I felt a strange sense of ease talking to her. If you've ever had trouble finding a good dr. Like myself you know how rare it is to feel like a dr. Is truly trying to help you and not just rush you out of the room. She took her time with me, allowed me to express all my concerns, joked with me a little bit, but most of all took what I was asking about into consideration. I've only ever had one dr. As good as her and unfortunately never thought I'd find another one like him until her. You can tell in a short amount of time that she is truly committed to her patients and extremely well educated. By the end of my appointment all my concerns were put to rest and I left feeling like I was given 5 star medical care. I can't thank this office enough for making me feel ok again. O' one more thing I almost left out, there is parking available, and this location is super easy to find. Well hope this helps. Have a nice day!