STAT AWAY!! Extremely disappointed with Steven's. We've been a customer of theirs for years. We were always really happy with the service we received when ordering supplies- a quick e-mail to our rep and would usually receive our supplies next day. Then came the time to buy a large format printer. We talked extensively to the sales person at Steve's and were told that the Epson was perfect for the small jobs we have and that it was a workhorse and all we would ever need for the future. We had the Epson for 2 years when the print head broke. I spoke with our rep at Steven's to have a tech come out and replace it but was told it would be $395 per hour for a tech to come out. I was astonished they were charging such ridiculous rates. When I spoke to the service department about the outrageous rates I was told that that was the going rate for certified Epson techs. After I hung up I did a quick search and found multiple other techs who charge less then half of what Steven's wanted for tech support. After speaking with an outside tech I was told that the print head shouldn't go out within 2 years and basically Steven's sold us a bad machine. I contacted Steven's with this new information, of course they disagreed but told me they would give me a (very slight) discount on the $1600 print head. After ordering the print head I was told by the outside tech that it would be cheaper to buy a new machine since the Epson was not a good machine and known for having errors. Not sure why the sales person at Steven's insisted on this machine for us. So I go back to Steven's to send back the print head I had just received in the mail. They tell me they WILL NOT RETURN the print head! The unused, unopened $1600 print head that we had to purchase to fix the bad machine that they sold to us. They said there is no way they will allow a return even though we are long time customers. So not only are we stuck with the bad Epson we spent $3500 on but also an unopened $1600 print head. STAY AWAY FROM STEVEN'S AT ALL COSTS! THEY DON'T CARE ABOUT THEIR CUSTOMERS!! read more

We have been using Steven Enterprises for all of our office printer & plotter supplies for many years now. Our account rep has been Lynne Pepper since day one - which is nice considering other companies tend to change account reps pretty regularly. Lynne has been an absolute pleasure to work with! She responds so kindly and promptly to all of our orders - RUSH or not! I don't think you can find this kind of customer service any other place which is why Steven Enterprises/Lynne is MORE than deserving of this five star rating. Keep up the good work! read more

One of my go to places for paper and equipment. These guys are pros and are on top of everything. Sean was the original contact he is a very knowlageble sales person. I got 3 machines from him. Lisa is extremely helpfull and knowledgeable sales person she is always on top of our inks and media supplies. Their techs ( Bryan and Vlad ) have a sea of understanding about all the printers and such and any technical issues we had were always addressed and fixed. These guys are a very good solid professional team and Im very happy to work with them. read more

We have been customers of Steven Enterprises for over 8 years. We purchased 3 plotters from them and they have faithfully supplied us with paper, toner and services all at reasonable prices. My contact for the last 5 years has been Mary Maurer. Mary is very knowledgeable about all their products and reaches out to be sure we are supplied with what we need. I highly recommend Steven Enterprises (and Mary) with all your professional printing needs. read more

Very pleased with Steven Enterprises. Been doing business with them for many years buying paper and ink. Purchased an HP wide format plotter in December, the price was good and the tech that set it up was very knowledgeable. Chris, our sales rep, is always quick to respond to supply orders, and items arrive within a day. Our office is in the San Diego area, and Steven Enterprises serves us much better than any of the local vendors. read more

Best in the business. Our company has used Steven Enterprises for plotter supplies well before I started working here and have continued for the last three years. Sales rep. Tanya calls to check on our need for paper or ink cartridges before I realize we are getting low and she always has our companies best interest in mind. She'll check prices to make sure we are getting the best deal and we get our supplies quick. read more

Great company to work with. I got a great large format printer and I signed up for the service program. Any time I need help they are there for me. I get all my paper and toner from them. Tanya is great to work with and the guys in the warehouse are always a pleasure when I will call my supplies. I would recommend them to anyone who has or needs a large format printer and supplies. read more

We have been using Steven Ent for years. No complaints. Lynne is the best, takes care of everything for us, she even reminds me when she thinks I might be getting low on Bond or Ink. Supplies are sent out same day and are below average price. Service Techs know what they are doing, therefore repairs to our KIP are minimal. Bruce Restaurant Equipment Fabricators (R.E.F.) read more

Steven Enterprise has been our go to company for many years. We have always received the best customer service and would highly recommend them wherever you are in the state. We are in the S.F. Bay Area and have had no issues with shipment. Helen M. is our rep. She is the most responsive and attentive person we have encountered. 5 stars in our review. CRarchitect read more

Helen has been so helpful ever since our first line of communication. We initially needed to buy a plotter and she helped research and give us our options, as well as making sure we had all the necessary supplies to go with it. She has periodically checked up on us to reorder any required supplies. I would recommend doing business with this company. read more

We have been buying our ink, plotter paper as well as our plotter from Steven's for a few years now and have been extremely happy with the customer service and care that we have received from them. Our contact, Mary has gone above and beyond to help us with whatever we need and is always kind and friendly. I would definitely recommend them! read more

Very pricey service, $325/hr for tech to stand around and figure out what is wrong, sent second tech out and redid the same work as the first tech and is charging for second service as well. They throw parts at the plotters and hope if fixes it while screwing up more parts down the line. Bringing our business elsewhere and so should you. read more

Stevens has always been there for any of our plotter printing needs. Once we had an error code and they went above and beyond to try and help us resolve the issue however it was a manufacturer issue. I appreciate our contact with Stevens, she is always very pleasant to talk to and very helpful which can be hard to find these days! read more

Great Company to purchase and have equipment serviced from. Personnel that work there are great and are always willing to work with you and take care of your needs. I have been working with Tanya for a few years now and have nothing but good experiences with her. Product ordered would typically be delivered next day. read more

Super easy company to work with, specifically Lynne Pepper, their SR. Account Exec. I never have to worry about searching and ordering from different, possibly unreliable vendors, all the time... I just reach out and they get my order in the works asap. Definitely recommend. read more

Very happy with the service received from Steven Enterprises. The technicians are knowledgeable and go above and beyond when we need they're help. Ordering supplies from Lynne Pepper is always a pleasure. She's got a helpful, "can do" attitude and helps make my job easier. read more

We've been using their services for over 20 years and have never failed. We've ordered our paper and toner supplies from them since i started working here 20 years ago. If you're in a pinch and need paper or toner ASAP, they'll do their best to get it to you within 1 hour. read more

These guys are great to work with. Lisa is a pleasure. She literally calls me every few weeks to check on my supplies I would forget otherwise and have to scramble to get supply's. So THANK YOU SO MUCH LISA. You have saved me more than I can count. read more

Chris and Steven Enterprises have been helping us getting us plotting paper. They're always on time and reasonable price. Chris is very proactive and our main contact person. I definitely recommend to come to this place, you won't be disappointed! read more