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Sterling McCall Hyundai

2.5 (286 reviews)
Closed 7:00 am - 8:00 AM
Updated 2 months ago

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I had an extremely frustrating and disappointing experience with this dealership yesterday. After spending an entire day communicating with their team--both over text and phone--to finalize a deal on a vehicle, I went in person to test drive and complete the purchase. I test drove the car, confirmed price and signed a contract to purchase, and was literally in the process of writing a check when they sold the same car to someone else that arrived after me and had not even test drove the vehicle yet. Their explanation was "miscommunication between dealership managers," (Antonio and Juan) which is unacceptable given how much prior coordination had already taken place. This wasn't a casual inquiry--I had clearly committed to buy the car, and they knew I was actively moving forward with the purchase.. This level of disorganization and lack of accountability is shocking for a dealership. It felt like my time and commitment meant nothing to them. The entire situation could have been avoided with basic internal communication and professionalism. Without a doubt, this was the worst customer service experience I've ever had. I would strongly caution others to think twice before doing business here.

Renee' H.

Where do I begin... First of all, I THOUGHT I knew where I was going until I pulled up to an abandoned parking lot. Sterling McCall moved to a new building in JANUARY about a block away from their old location but I insisted on driving to where I thought I needed to go;assumptions! That's what happens when you go to mom and pop auto shops for oil changes on your vehicle. When I finally got to the right location, even though signs were pointing me in the right direction, I didn't see what I thought was the service center, SMH. It wasn't until I went inside and asked the receptionist is when I discovered that I had to drive through the automatic doors to get checked in. As I pulled up to the garage door, it automatically rolled up; fancy! I was greeted inside this enclosed room by 2 service techs. They were very nice in explaining to me what I needed to do and Troy, the service advisor, showed me where the lobby was so I could wait on my car. Every employee that I came in contact with was extremely nice from start to end. When I walked into the lobby, it was awe-inspiring! A huge seating area with 24 comfy chairs, 2 big screens and multiple charging outlets. You know how you go to someone's house and it's so tidy, you feel the need to take your shoes off so you don't track any dirt? Yeh, that's how I felt when I entered the lobby. I brought my own food and drink and asked permission to eat it inside, LOL! I visited the ladies room and even the sinks were built with the latest technology. As I was sitting in the lobby, I spotted my car through the bay window. I could see the techs working on my vehicle. No wondering what's going on behind closed doors. I had a front row seat to see all the action! I responded to the text that Troy sent me asking for my tires to be filled and car to be washed; Troy responded within 10 minutes "for sure!" I later received the text with the multi inspection report. Not only was it the detailed report but also a video showing everything that was checked and the fluids that were topped off. There were 2 things that required my immediate attention; cooling system drain and tire mount and balance. The report broke down why it would be beneficial to proceed with the service; so detailed and convenient! In total, it took 1 1/2 hours to do the oil change, car wash and coolant flush. I honestly have nothing bad to say; 5 stars all the way! I'm so pleased with the service that I received that I wanted everyone to know about it!

Hyundai Kona SEL

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3 months ago

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2 months ago

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9 months ago

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8 months ago

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9 months ago

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5 months ago

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1 year ago

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Thank you for the 5-star review, LaRhonda!

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10 months ago

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1 year ago

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Thanks for the 5-stars Stormy!

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9 months ago

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8 months ago

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1 year ago

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2 years ago

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1 year ago

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Danyelle, thank you for your amazing 5-star review!

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1 year ago

My appointment to service 2022 Hyundai was completed on time. The car was delivered washed and ready to go.

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1 year ago

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Rahul, thank you for your feedback!

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2 years ago

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2 years ago

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Thank you for your review and we are glad it was a 5-star experience!

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I was told Lisa Priest works wonderfully with her customers, so when I looked at hyundai I requested her service.

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Sometimes I'm sad, sometimes smiley Sometimes I'm slow,…read moresometimes wily But when I need a part For me or my tart I will always come to O'Reilly This is the O'Reilly located on Bellaire way out west of Houston, a couple miles west of Belt 8, in Alief which is a pretty multi-ethnic part of town containing a lot of Vietnamese population. And it's really Anais little store with decent service and your average O'Reilly prices. They had what we need it and we appreciated them being here for sure. Owned by Bill = 1 star. Oh wait, they're not? Okay then I like them.

I always visit this location, and I've NEVER had a bad experience until today. I visited today to…read morehave my hood popped opened so I could have my battery checked, and put coolant in, however, I was not able to do that. Upon entering the store, no one was in line, I bought the item I wanted and when walking to the register, Kona, greeted me and asked me if I needed help with anything more. I asked her if she had anyone that could assist me with opening my hood due to said reasons, to which she happily obliged to help me herself. She was outside for a good 7 minutes, struggling with my hood, and as she's close to getting it open, a man named Luis, walks outside and stares at her for a second, before snakily walking up to both of us. Radiating off of him was pure, peon energy. I just knew he was going to say something to her. The energy was so strong you could almost smell it off of him. Smelled like straight up Bitch. He sees her working on my hood, and stupidly asks her what she's doing. Uh, she's helping me. What else could she possibly be doing with her arms inside my engine bay, up to her elbows trying to unstick my hood latch? Chillin'? Catching some rays? I inform him, myself, what she's doing, he straight up ignores me, and asks her again. LOL okay! Now she responds with the same exact answer. He then responds "You've been out here too long; you need to go back inside and help the customers. There's a line." So i'm like how unprofessional. Why are you berating her in front of a customer? Why aren't you helping on the registers Mr. Manager? Fill in where you fit in. And that's exactly what I ask him. To my amusement, he replies that he can't take her place. He cant help me. And i dont need to ask him why he cant. When I tell you I had to dig deep to keep all kinds of intrusive thoughts from winning over me, I dug past the core of hell itself. So again I ask him, okay she can go help on the registers, can you help me with my hood then? Again, his response? Nope. Okay cool. They go inside, and I walk inside to see what type of fire theyre working with. There is only two people in line. Three people, including Luis, are behind the registers. There is no line. There is no fire. And Kona? Idk where she was but she was not on the registers. What? Did he get all butthurt and send her to the back because I spoke up for her? Was his ego so bruised he had to small man syndrome a young girl? Wild. Due to that, my battery never got checked, my hood never completely opened, and i was not able to put the coolant, that I had purchased, from this exact same location a few weeks prior, into my car. Luis left me in a safety hazard. A Rut. When I tell you I drove 30 minutes home with my car like that? I did. What else was i supposed to do? I waited outside for 25 minutes to see if he'd send someone else to come assist me in the meantime or if he himself would come outside to check if i was still there and needed assistance by the time his "line" cleared out. Nope. Nothing. So I left. I don't care what problems he's having with women in his personal life, that's not my issue to bear, but if you want to take out your frail ego out on women then maybe working at a place you will eventually service a woman, isn't for you. Maybe working with women isn't for you. Maybe try a gay bar. That seems right up his ally. How unprofessional, how disgusting, how petty, how unnecessary. It would've taken NOTHING out his time, to switch places with Kona and assist me while she went back to the registers. But no. Look, treat your wife and kids like that, not me. I am not her.

Sterling McCall Hyundai - car_dealers - Updated May 2026

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