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    Sterling Concepts

    5.0 (1 review)
    Open 9:00 am - 7:00 pm

    Services - Sterling Concepts

    Gutter repair

    Roof inspection

    New roof installation

    4 More Services

    Roof repair

    Roof replacement

    Reroofing

    Skylight installation

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    1 year ago

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    Josh S.

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    Twin City Roofing Construction Specialists

    Twin City Roofing Construction Specialists

    (16 reviews)

    North End

    I highly recommend everyone stay away from TCR. TL;DR several roofing installation mistakes made,…read moresevere lack of communication from TCR throughout the entire process, and I was asked to write a review before work even began - red flag. After getting roof replacement quotes from 5 different companies, I decided to go with the second to cheapest option - which was Twin City Roofing. And of course, I got what I paid for. The problems began after I signed the quote and handed over the deposit check. I live next to a day care and young children play outside all of the time. Paul, the project manager that was working with me, suggested they perform all of the work on the 4th of July week since kids likely wouldn't be at the day care then. I arranged with my neighbor to not have kids there that week. A few weeks go by and I didn't hear from Paul or anyone else at TCR. The Friday before the 4th of July week, I reached out to Paul to find out when they would be coming and he said "Next week I believe". Then on Monday when no one arrived, I reached out to Paul again. He responded by saying he was on vacation and that Robert P. in the production office could help. I reached out to Robert and he said "I can tell you it won't be this week." Obviously I was unhappy that the roof wasn't going to be replaced that week but I was more upset with the lack of communication throughout the process. It should not be on the client to have to contact the company multiple times to try to get answers. Nonetheless, when the roofers came to replace the roof on my house, garage and shed, they came unannounced. The concerning issues came from work on the roofs. The shingles on the ridge of my shed transitioned from shingles that are meant to be put on ridges to what look like starter shingles. It is very obvious this is not correct. And on my garage, there is a full 15" of a starter shingle that is literally just hanging from the edge of my roof. How did this get missed?? And the biggest issue is with the flat roofs on my house. I asked all of the appropriate questions to Paul from the outset to make sure that there would be grading on the flat roofs such that all of the water would flow to the spout and drain. Alas, a few days after the work was complete, we got our first rain storm and I saw water pooling along the edges of the flat roof and heavy pooling in one corner. I contacted TCR on July 14th and sent pictures of all of these issues. I didn't get a response so I sent a second email on 7/20. I finally got a response from Tyler and he asked me when would be a good time the following day for him to check out my issues. I responded with a time in the morning. I then didn't hear back from him and he did not show up the next day. I was later contacted by Robert and he said he was working on a game plan on getting my issues addressed. Five days later (7/26), he sent another email saying he would have a game plan the following day and he would let me know. As you can imagine, I did not hear from him on 7/27. I emailed Robert again on 7/28 with no response. Finally on 8/9, Tyler came out to my house to take pictures of my concerns. He agreed that all of them need to be addressed. He said he would let me know soon what the next steps would be. I have not heard from him since. I emailed Robert on 8/16 telling him Tyler came out to my house and that I was looking for more information when the fixes can occur. I have not heard from TCR since - at all. I should have known from the get go something was off because after I gave Paul the deposit check, he asked me to write a good review of his efforts to boost the company. I was certainly not going to write a review for services that had not yet begun. If you do go with TCR, make sure to pay as little as possible up front so they have to come back and fix issues before they get their full payment.

    This company is so disorganized and is losing employees. I was assigned three different project…read moremanagers and never received any information about how a phase of the project went. The crews showed up without warning three times, which is dangerous and disruptive for my tenants. They attached my gutters to rotten wood that was supposed to be replaced and left the gutter guards with space so debris can get in. I have never felt so helpless and trapped in a contract with a company that does not communicate about what is to come, what has happened, and what will be. I am not certain or confident that the work has been finished and finished well. They really broke my trust. The stress, anger, and fear that I have felt for the past six months cold never be worth the price.

    eRoof

    eRoof

    (13 reviews)

    If you're on the market for a new roof, be sure to consider eRoof for your project. They are fast,…read morereliable and truly stand behind their work. I can't recommend or thank them enough, your home is in good hands with eRoof. Here's our experience. eRoof did a full replacement of our flat/low pitch roof late in the fall after we noticed some leaking. As we decided to replace it out of our own pockets, we wanted to be sure the company we chose for our project was perfect for the job. Their pricing is very competitive and the conversations and planning we did with Tyler made eRoof be our first choice. They completed our roof replacement very quickly and the cleanup was great. It not only looks wonderful but no more leaking and they replaced some rotted wood while they were at it. Come spring when the snow melted, we noticed the drainage from our new roof was not going to work long term. We contacted Tyler at eRoof, he listened to our concerns, came up with a solution and made sure we were 100% satisfied with our product even months after the job was completed. This company stands behind their product and their commitment to making sure their customers are top priority. This is the kind of company you want to hire when the integrity of your home is on the line. Thank you again to everyone at eRoof, 10/10 would recommend to anyone!

    I recently bought my first house and of course it came with a roof that needed replacing (30+ years…read moreold!) I contacted Garret to support on the project. He and the team at eRoof were very supportive throughout the entire project, thoroughly explaining everything and efficiently getting the project completed. I have nothing but great things to say about the process and final product with eRoof. In fact, a neighbor of mine also commented on how professional and respectful the team was while working on the roof, they cleaned up incredibly well, no stray nails or waste.

    Forever Fortified - Before

    Forever Fortified

    (4 reviews)

    Midway

    The work is done and paid for. However, this team sent out…read morea person alone and they cut through my deck to place a gutter. The employee they sent did not ask us or their boss questions. We were in no real hurry but they went ahead and scheduled when the person was by himself and did not speak English. That language thing is not the issue...it is that they sent him alone knowing this. The fixes were made to some of the other work as it was done right the first time and this team made it seem like we should be happy they gave us something for free for it..some bracket for the gutter. There were times when -and I do understand family things that come up-that communication and follow up were awful. Lucky for us my husband works from home and can flex his schedule. We chose this team because they presented the scope of work so much better than anyone else and not based on the cost of the service alone. Too bad you didn't live up to that.

    Do not hire this company! They're new, and have no real professional experience, and you're…read morebasically a guinea pig for their projects. I hired them to remove and replace baseboards and door trim through Home Depot's Pro service. They double-booked the day my project was supposed to start and instead of rescheduling (which I offered), they sent the owner's brother-in-law - who doesn't even work for the company - into my home. He caused damage, and the work was sloppy and incomplete. The workmanship was terrible: - Boards weren't nailed securely - Large gaps between baseboards and walls - No caulking at seams - Only some nail holes filled - Some corners are mitered, others aren't - they're just boards stuck together for an unfinished, inconsistent look - They skipped spray painting the boards (as outlined in the contract), left several unpainted, and only painted the front face of others. After several text messages with Adam around my disappointment with the incomplete and sloppy work, they did offer to come back and fix things (contract has a workmanship guarantee) - but at that point, NO THANK YOU. The trust was gone, and I wouldn't feel comfortable letting them back in my home. I will likely have to rip half of it out and hire someone else to redo it - leaving me out a significant amount of money, and they don't care. Adam takes an 'Adam first' approach vs. a customer first approach as advertised. The finished product looks like a rushed DIY job I could've done myself. Unprofessional from start to finish.

    Sterling Concepts - roofing - Updated May 2026

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