I like coming to this store. The representatives always greet me with a smile. I don't have any…read morecomplaints.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Pine Bluff store today.

I had a new screen put into my iPhone, and they did a great job. They recommend an aftermarket…read morescreen, so I have waited to do my review to see if it lasted. It has been over 6 months and is still working great!

I would not recommend this repair service based on my experience…read more I originally brought my brand-new iPhone in for one issue: a screen repair. After the repair, the screen did not appear to be properly secured to the phone, and shortly afterward my phone began blacking out and would not consistently respond to touch. This was a completely different problem from the issue I originally brought the phone in for. I contacted him about the problem, and he offered to repair it again. However, after the first repair, I did not feel comfortable allowing him to work on my phone a second time. I asked about receiving a refund since I was not comfortable having the same person repair the phone after the first repair resulted in additional problems. I was told that refunds are not given. What made the situation more frustrating was the way the conversation felt to me. I felt like I was being talked over and fast-talked rather than having my concerns addressed. The conversation became a back-and-forth about whether the problem was my fault, even though I came in specifically for a screen repair and the phone began having additional issues after the repair. I also took my phone to Apple and Best Buy to get another opinion. I was informed that the replacement screen used was not an Apple screen and was a third-party part. I was also told there were concerns with how the screen and other components had been put back together. I cannot personally verify the technical details beyond what I was told by those locations, but that experience made me even less comfortable having the phone repaired again by the original technician. He mentioned that he had previously worked for Apple and repeatedly explained that he was being fair by offering to fix the phone again. My concern is that fairness should also include considering the customer's comfort when the customer no longer trusts the repair after experiencing problems following the original service. I also believe customers should be clearly informed BEFORE paying if repairs are performed using third-party parts and what the refund policy is. If the policy is that there are absolutely no refunds and the only resolution offered for a repair-related problem is for the same technician to attempt another repair, that should be clearly communicated upfront. For me, the price was never the issue. I would rather pay the correct amount to have my phone repaired properly the first time than save money and then have to spend additional time and money traveling somewhere else to correct the problem. I am sharing my experience so other customers can make an informed decision. I came in expecting one repair and left dealing with a completely different phone problem. Unfortunately, I did not feel comfortable allowing the same person to repair it again, and I did not feel that my concerns about that decision were adequately respected.

Hershel was extremely nice and responsive. Highly recommend! He helped us with our security system…read morefor our home.