I wish I had never walked in the door there. This is the must unprofessional cell phone carrier I…read morehave ever used. The person that sold me my phone ripped me off and lied about the specs. I talked to corporate and they didn't care at all. Within a weeks time that person was in jail for fraud not to related to my situation. The next person's husband was burglarizing the businesses nearby. Then my Internet box died. Customer service told me to exchange it at the store, no charge. I went to the store four days in a row and they kept telling me to come back tomorrow. On the fourth day there was a guy in the store vaping hardcore blowing it in our faces. He told us it would cost us $450 to get a box from him, but I could go somewhere else if I wanted to. We did, we had paid for the entire month with only four days used. We switched to T-Mobile. Anything is better than Metro.

I got what was supposed to be a free phone and home Internet. The store manager left to me about…read morethe specs of the phone, I told her several times if it doesn't have 128 gigs I don't want it. She insisted it did. She hid my receipt. I found it in the bottom of the bag after I got home. I texted her immediately and told her this phone wasn't as good as the one in just had. The free phone that she charged me fifty bucks for. She told me to pick a case and something off the wall. Those two things were $33 a piece. I wasn't allowed to get the plan I wanted because she said at this store you can only have the most expensive one and the others were for old people. My activation fee was $123. I asked her why I needed to pay $300 and she said there were a lot of taxes and fees to pay with no contract. She also put her address as mine. I'm not sure what kind of fraud she was planning, but I got that changed last week. Metro said that was fraud, if I ordered a phone it would go to her.I spent two hours the next day with customer service to buy get any help at all. I told them I wanted to speak to her supervisor, they said no she's the store manager. Take your issues to her. Finally someone told me to drive to Little Rock and they might child help me. I'm not driving that far for maybe. Two weeks after I got this phone the same store manager went to jail and is still there. If you want a phone with Metro I suggest a different location or order it online. Be prepared. Customer service will not help you with much unless you're adding something. I did notice in the store that when people came wanting to discontinue service she told them she don't do that here and to call customer service. This was horrible. I regret in let them port my number, by the time I realized what happened it was too late. Maybe sure you check your receipts. Customer service told me that. They should put up signs saying that their employees are thieves.

I was having speed issues and after several attempts to correct the issue, Mr. Norman made the…read moredecision to replace the modem and things are working as they should. Mr. Norman was very professional in all of his actions. He was very courteous and knowledgeable about what was going on. It would be great if he could always respond to issues that may arise. I am a senior and he was very patient with me.

What can one say about Pine Bluff Cable TV.......use to get terrible service to include customer…read moreservice. The TV and internet would go out for hours at a time and as usual no credit for no service!! Just try and mail your payment in late and you would think you committed murder or rob them. Things have gotten a little better over the years but when the service goes out you still don't get a credit. It is a sad way to run a company when a person is paying a premium monthly fee for their service.

This store is closed today due to wet asphalt...... yet this lot is full of customers at the other…read moreseven stores in this shopping area.... The parking lot is full also... but again, the T-mobile store is closed due to no visible issue with the parking lot. SMH

Big shout out to Nick,Will,and Kira(sorry if I didn't spell your name right) for the excellent…read morecustomer service EVER THESE 3 individuals went far and beyond to make sure I got the best plan and service. Thank you so much