I wish I had never walked in the door there. This is the must unprofessional cell phone carrier I have ever used. The person that sold me my phone ripped me off and lied about the specs. I talked to corporate and they didn't care at all. Within a weeks time that person was in jail for fraud not to related to my situation. The next person's husband was burglarizing the businesses nearby. Then my Internet box died. Customer service told me to exchange it at the store, no charge. I went to the store four days in a row and they kept telling me to come back tomorrow. On the fourth day there was a guy in the store vaping hardcore blowing it in our faces. He told us it would cost us $450 to get a box from him, but I could go somewhere else if I wanted to. We did, we had paid for the entire month with only four days used. We switched to T-Mobile. Anything is better than Metro. read more

I got what was supposed to be a free phone and home Internet. The store manager left to me about the specs of the phone, I told her several times if it doesn't have 128 gigs I don't want it. She insisted it did. She hid my receipt. I found it in the bottom of the bag after I got home. I texted her immediately and told her this phone wasn't as good as the one in just had. The free phone that she charged me fifty bucks for. She told me to pick a case and something off the wall. Those two things were $33 a piece. I wasn't allowed to get the plan I wanted because she said at this store you can only have the most expensive one and the others were for old people. My activation fee was $123. I asked her why I needed to pay $300 and she said there were a lot of taxes and fees to pay with no contract. She also put her address as mine. I'm not sure what kind of fraud she was planning, but I got that changed last week. Metro said that was fraud, if I ordered a phone it would go to her.I spent two hours the next day with customer service to buy get any help at all. I told them I wanted to speak to her supervisor, they said no she's the store manager. Take your issues to her. Finally someone told me to drive to Little Rock and they might child help me. I'm not driving that far for maybe. Two weeks after I got this phone the same store manager went to jail and is still there. If you want a phone with Metro I suggest a different location or order it online. Be prepared. Customer service will not help you with much unless you're adding something. I did notice in the store that when people came wanting to discontinue service she told them she don't do that here and to call customer service. This was horrible. I regret in let them port my number, by the time I realized what happened it was too late. Maybe sure you check your receipts. Customer service told me that. They should put up signs saying that their employees are thieves. read more