This is our experience with this company. They put in an upgraded new fireplace with a remote…read morecontrol in 2023. It never worked properly. To fix it, they sent out a technician who admitted he had never worked on that type of fireplace. He did get it working but when he left it quit working again. When we complained, they said that we just don't know how to run the remote. OK, then did they send out someone to show us how to run the remote? Of course not. We had another company come out to try to fix it but they had no experience with it either and put in a new valve. When the propane supplier (Ed's) inspected the fireplace, we were advised to not run the fireplace until it was fixed properly. We are now working with a third company to fix it properly. This "upgraded" fireplace has not worked properly.

Damian came out and worked on a duct system that had been invaded by starlings so he had to blow…read moreout the duct and install new, much better ouside vents than origionally installed in 2009 by another contractor. System is on an old Ultimate Air circulator. Did a great job with no fuss and cleaned the area afterwards, both inside and outside. Will certainly continue to use this company in the future. Mark Clement

I found Kenneth Redmond of Redmond Heating and Air from recommendations on NextDoor. I've called…read morehim twice and he fit me in very quickly both times...in July and August when it's hard to get a commitment from anyone for A/C service! The second time was the day I was getting ready to catch a plane for a 2 week vacation, leaving behind one houseguest and a couple of cats. My upstairs A/C decided to go out. Talk about stressful! Kenneth came out, diagnosed the problem, and then made arrangements with me so that he could access the house the next day after I left to make the repairs. His pricing was very fair and his work was excellent. I will definitely be using and recommending Redmond Heating and Air moving forward!

Just called to be told they don't do air duct cleaning but the man who answered was very friendly!read more

First, let me say that he gets 5 stars right off the bat for picking up his phone. We needed help…read morehooking up our chandelier which wasn't working for my husband. Brian and Brandon happened to be doing a job in Eagle Crest, which is where we are located, so they came out within 2 hours. They quickly resolved our issue, were pleasant and extremely professional and were done and on their way in no time. Our entire experience was an A+++. We will highly recommend them and use them ourselves in the future. Thank you again!!! The Patrone's

Nothing to review this business with. called them telling them i needed some electrical work but…read morehe(they) never called back. business must be really good around terrebonne/redmond. called another local electrician and they are ready to go.

Contacted Team Thompson for quote to have a tankless water heater installed and to have a utility…read moresink moved. Received a call within an hour, came out later that day and gave an extremely reasonable quote. He arrived on time on installation day. He kept the area clean and tidy and the work was top notch. Extremely professional and kept all promises. Could not recommend Team Thompson more!

Great, fast and affordable. This is my second time working with the team, I would recommend.read more

I cannot recommend Heat Cool highly enough! When my heater unexpectedly broke down during a cold…read moresnap, they went above and beyond by dropping off space heaters to keep my family warm while the new part was on the way. It's a family-run business, and the owner showed up in his truck with his son, on one of his off days, just to make sure I had heat. Over the years, they have expertly fixed my 30-year-old heating system multiple times. They never pressure me to install new appliances, and they don't use shady sales tactics like some other HVAC companies in Bend. Their honesty and dedication to the customer are the best I've seen. Don't bother with any other company, go with Heat Cool.

Quick response, informative, polite and kind, plus he fixed our furnace in less than 10mins, will…read morecall back in the future!

It's been great working with AccuAir Heating & Cooling this past week. I had my outdoor unit go…read moreout on us, and I called that evening. They were able to get us scheduled and fixed the very next morning. Additionally, they scheduled a follow up appointment today (exactly a week later) to check on the maintenance and follow up on their previous appointment. They have been a pleasure to work. Richard Rolls, their tech onsite, was very personable and easy to work with. Dave and Kris, as the owners, are fantastic people all around. I'll be changing from my previous company for maintenance to AccuAir. Overall, a great experience!

I was sold the Air Scrubber. I was not informed that the bulb needs to be replaced every two years…read more They want $564 to replace the bulb. So the Air Scrubber cost $24 a month to run. Why did the sales man not inform me of that? Also took 3 times for a correct instal. I was not compensated in any way for the inconvenience, water everywhere and unit that did not work. I would not use this company.

Ian responded to an inquiry for a project involving our OTR microwave vent. I was actually straight…read moreup turned down by the some of the big HVAC outfits in town for this work. Ian was super helpful, upfront with the estimate/timeline, and able to squeeze me in earlier than planned. He showed up on time, got the job done quickly, and did extra installation outside the scope of work. Really great experience, will definitely be reaching out to Ian again for future HVAC needs!

Quick response from them off of Yelp. Showed up right on time and had our situation resolved in…read moreabout 1.5 hours. Their cost was less than buying (2) window units. Would definitely recommend them.

Fantastic experience with Jeremy at Pinnacle Heating & Air Conditioning…read more We had a fireplace installed during a remodel; beautiful fireplace, but the flame's height and color was a bit off. Jeremy made some adjustments to the ventilation and the log layout - voila! After years of putting up with a small blue flame, the unit finally looked like what we saw on the showroom floor. Thank you Jeremy! If you ever need anything done to your gas fireplace, call these guys!

Excellent customer service, they responded promptly to my request and were very accommodating to…read moreour schedule. Best of all, very good communication of the repair with photo documentation and clear information after completion. We will definitely be using Pinnacle for all of our HVAC and Fireplace needs going forward!