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Stephen T Kelly

1.0 (1 review)

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6 years ago

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Royal Renovators - The Royal Renovators crew in action, working hard removing debris  - Royal Renovators Inc.

Royal Renovators

(130 reviews)

Forest Hills

Royal renovators fixed our leaking roof and the service was beyond amazing! The prices that we got…read morewere the best from all the other quotes. The best bang for your buck. Highly recommended!

## **Detailed Review of Royal Renovators (Experience from ~2023) **…read more My experience with Royal Renovators in 2023 was extremely disappointing, unprofessional, and ultimately costly. I normally don't leave reviews, but the level of incompetence and deception I encountered deserves to be shared so others can avoid the same situation. ### **1. Repeated Misdiagnoses and Unnecessary Charges** We originally contacted Royal Renovators because our roof was leaking. They came out twice and still couldn't identify the source of the problem. Each visit came with new explanations and new charges, none of which made sense in hindsight. Eventually, they claimed they had finally found the issue and charged us approximately **$4,800** for the repair. We trusted their assessment and paid, hoping the leak would finally be resolved. ### **2. Leak Still Present -- and More Confusion** The next time it rained, the leak was still there. Same spot, same issue. When we called them back, they used a drone to inspect the roof but still couldn't figure out what was wrong. Their uncertainty was alarming. We ended up using **our own drone**, and we were the ones who actually located the problem area. When we pointed it out to them, they insisted the leak was coming from the chimney area -- which was completely incorrect. At that point, it was obvious they were guessing, not diagnosing. ### **3. The Skylight Disaster** While they were assessing the roof leak, we made the mistake of agreeing to have a skylight installed at the same time. That turned out to be another huge error. The skylight they installed looks like a **DIY project**, not professional work. It has a **constant draft**, and when the weather gets cold, the draft is unbearable. It's clear they had no idea what they were doing, and the workmanship reflects that. Instead of adding value to our home, the skylight became another problem we had to live with. ### **4. Lack of Professionalism and Skill** Between the misdiagnosed leak, the sloppy skylight installation, and the inconsistent explanations, it became clear that the workers and foremen lacked the knowledge and professionalism expected from a roofing company. Their priority seemed to be collecting payments, not fixing the actual issues. ### **5. A Competent Company Fixed Everything** We finally decided to get a second opinion and found **2BQ Roofing**. The difference was immediate. They assessed the roof and instantly identified the real issue -- something Royal Renovators failed to do after multiple visits and thousands of dollars. 2BQ Roofing fixed the problem correctly, and here we are **three years later with not a single drop of water**. That alone speaks volumes. ### **6. Final Thoughts** I would never recommend Royal Renovators to anyone. Their service was unprofessional, their workers were incompetent, and their repeated misdiagnoses cost us time, stress, and money. The skylight installation was just the final confirmation that they were not capable of doing the job. If you're looking for a roofing company that actually knows what they're doing, skip Royal Renovators entirely. Our experience with them was a complete waste, and the only real solution came from hiring a different company.

Nassau Roofers - New gutter screens

Nassau Roofers

(48 reviews)

Had an issue with the roof that resurfaced after the latest big storm. Nassau Roofers was 1 of 3…read morecompanies I had reached out for quotes. In every step of the process, Nassau Roofers were extremely professional. No drama. No scare tactics. And their price was very fair. Spencer showed up to do the estimate. He explained everything very clearly. Straight forward and professional. Nelson and team showed up early 3 days later and finished the job quickly and cleaned up well. Part of the roof was covered in snow and these guys efficiently cleared everything away and even shared pictures and video afterwards. Megan and Brian are 2nd generation owners taking over from their father. The company has been around for 48 years. The work comes with a 12 year guarantee. It makes us feel good we are dealing with a company with legacy and will be around to take care of issues. We are very happy we picked Nassau Roofers.

This was the company that did my roof after Sandy and so when I had a problem with a four legged…read moreunwanted visitor in my attic, I called them and they explained to me what to do and they would come and close the hole and they did and it was wonderful they said not to worry. I didn't have to be home they would come and take care of it the next year. I heard something else in my attic they came with a drone found the whole immediately on the other side of the house and promptly fixed it. I couldn't be more thrilled at how quickly they responded to my small job versus the big jobs that they're used to getting. I appreciate that they took my nervousness about having these creatures in my attic. Seriously I thanked them 100 times.

Advanced Roofing Siding and Gutters - Before

Advanced Roofing Siding and Gutters

(4 reviews)

I couldn't be happier with the work done by Advanced Roofing. This is the second home they've…read morecompleted for me (roof, siding, and gutters), and once again they absolutely delivered. From start to finish, their communication was clear, consistent, and professional. The team walked me through every step, set expectations upfront, and executed exactly as promised. No surprises--just results. The quality of the work is outstanding. You can immediately see the attention to detail, and the finished product completely transformed the look of my home. Since the project was completed, I've had multiple neighbors stop by to compliment the house and ask who did the work--which says everything. The curb appeal upgrade is night and day. On top of that, their pricing was fair and competitive, especially considering the level of craftsmanship and service you receive. What really stands out is the consistency. It's one thing to have a great experience once--but to have it happen twice on two separate homes says everything about how they operate as a company. I've worked with a lot of contractors over the years, and I can confidently say I won't use anyone else moving forward. If you're considering roofing, siding, or gutters, do yourself a favor and go with Advanced Roofing. I've attached before and after photos so you can see the transformation for yourself.

I had my roof replaced by Scott and his team and they did an excellent job. Reasonably priced and…read morevery professional. Scott even came back to check on an Issue I was having with my bathroom exhaust fan, which wasn't due to the roof installation. I highly recommend this company.

John Goess Roofing

John Goess Roofing

(20 reviews)

Family Run Business that Treats You Like Family…read more It is rare to find a company that combines multi-generational expertise with genuine care, but John Goess Roofing does exactly that. Marcos, his sons Marcos Jr. and Brian, his brother Rodrigo and the entire team truly treat you like family rather than just another customer. They performed a flawless one-day roof replacement using the best materials and workmanship, even going so far as to chase away a pesky raccoon in my attic and repair my crumbling chimney at no extra charge. Every detail was handled with "old-fashioned" care, including their signature hand-nailing technique and an immaculate cleanup that left the site spotless with not a single nail found. As a GAF Master Elite contractor with over 45 years of experience in Nassau and Suffolk, they provided a lifetime GAF Golden Pledge Limited Warranty covering materials and their professional workmanship. The entire process was seamless, professional, and reliable. From the lead foreman, Marcos, to the office staff, the communication was excellent, and the work was performed by a fully licensed, bonded, and insured team. Their A+ BBB rating and long history of Super Service Awards are well-deserved for such exceptional craftsmanship and dedication to excellence. Bottom line: I was thrilled with John Goess Roofing's work and friendly attitude. Whether you need a roof repair or entire replacement, I feel that you could not find a better contractor. They are indeed a family-run business who treats you like a member of their family!

I only wish every contractor operated like John Goess Roofing! A friend referred them and I…read morecouldn't be more pleased! They are a family run business and work like it! The crew was on the roof at 7:30am and were done by 3pm! The whole process was easy from the initial estimate with Marco to the end when they swept my property with magnets to pick up any stray nails! Speaking of which, they HAND NAIL every shingle. No compressor guns here. JGR only does roofs and nothing else! They do one thing and they do it extremely well. A fantastically professional operation. I'd give them 10 Stars if I could! HIGHLY RECOMMENDED!

Long Island Flat Roof IslandWide Commercial Roofing

Long Island Flat Roof IslandWide Commercial Roofing

(3 reviews)

Updated 4/29/2025 Last promise from Jason to return our…read moredeposit from August of 2024 was that he would pay it back in full by 4/29/2025 THAT DID NOT HAPPEN, and they are ignoring our emails AGAIN. We contracted with Island Wide Commercial Roofing on August 22,2024 to repair a commercial flat roof in Holbrook NY. Remitted 50% deposit same day in the amount of $24,000.00 which was promptly cashed the same day. We were told the work would commence within a week. We requested proof of insurance for both General Liability and Workers Compensation as required by our Insurance Carrier which IslandWide Commercial Roofing stated we would have within the week. They stated they carry proper insurance but after some investigation including a search on NYS Workers Compensation website, we were unable to confirm. Several weeks went by, numerous phone calls and emails. After exhausting attempts, we were notified by Jason Samino-President of Islandwide Roofing that they would be unable to supply proof of insurance for various stated reasons and therefore would return our deposit. They stated that the deposit had been placed in an escrow account and would be returned immediately. Once again after numerous phone calls and emails we were told in an email from Cindy that they would not be able to return the funds until October and gave us dates when certified checks would be sent. We failed to understand the delay as they stated the funds were placed in an escrow account. They once again failed to meet the promise to return the full deposit and again gave us additional dates that it would be returned with numerous reasons for delays, unsubstantiated. For the last several weeks they have chosen to ignore our emails and phone calls.

Buyer Beware We contracted with IslandWide Commercial…read moreRoofing on August 22,2024 to repair a commercial flat roof in Holbrook NY. Remitted 50% deposit same day in the amount of $24,000.00 which was promptly cashed the same day. We were told the work would commence within a week. We requested proof of insurance for both General Liability and Workers Compensation as required by our Insurance Carrier which IslandWide Commercial Roofing stated we would have within the week. They stated they carry proper insurance but after some investigation including a search on NYS Workers Compensation website, we were unable to confirm. Several weeks went by, numerous phone calls and emails. After exhausting attempts, we were notified by Jason Samino-President of Islandwide Roofing that they would be unable to supply proof of insurance for various stated reasons and therefore would return our deposit. They stated that the deposit had been placed in an escrow account and would be returned immediately. Once again after numerous phone calls and emails we were told in an email from Cindy that they would not be able to return the funds until October and gave us dates when certified checks would be sent. We failed to understand the delay as they stated the funds were placed in an escrow account. They once again failed to meet the promise to return the full deposit and again gave us additional dates that it would be returned with numerous reasons for delays, unsubstantiated. For the last several weeks they have chosen to ignore our emails and phone calls. All documentation is attached, email correspondence to date, along with a copy of the cancelled check they cashed in September as well as signed contract. We have been extremely patient but currently feel we have no recourse but to put them in collection, hire an attorney to attempt to collect the funds due.

Stephen T Kelly - roofing - Updated May 2026

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