I wanted to provide an update to my original review following thoughtful and professional follow-up…read morefrom Dr. Amber. After my initial experience, Dr. Amber personally reached out, reviewed what happened, and took full accountability. She acknowledged that a mistake was made regarding the cost estimate for my son's visit, specifically that the cost of required X-rays had not been factored into the quote I was given. She agreed the situation was not handled well and confirmed that there was no reason the correct estimate could not have been provided upfront. Most importantly, Dr. Amber honored the original quoted cost, which I truly appreciate, and took concrete steps to address the issue internally. She shared that the staff member involved has been written up and placed on a performance improvement plan, with clear expectations around customer service moving forward. That level of transparency, accountability, and leadership speaks volumes. I want to be clear that my concern was never about the medical care. The doctor and clinical staff were kind, informative, and wonderful with my child. This was a front-desk service issue, and I appreciate that Dr. Amber took it seriously and did not dismiss my experience. I'm updating this review to reflect how professionally the situation was handled after the fact. One person's actions should not reflect an entire practice, and I respect the way this was addressed. Thank you again to Dr. Amber for taking the time to follow up and make this right.

The staff are friendly. But we're always WAITING for so long to see the dentist. Our appointment…read morewas at 8:30 AM and is almost 9 and we're still waiting for something that was supposed to be a quick application. This is very frustrating. As a working parent who doesn't have all morning to hang out at the dentist I wouldn't recommend. This practice is also not recommended in a lot of the mom groups for Sonoma County/neurodivergent kids. We're done. --- ETA: I want to add context to my earlier review. After I posted my review, the dentist entered the treatment room and confronted me. She stated, very loudly and repeatedly, that she is having a family crisis and asked if I realized that they are "people too." I expressed sympathy for her situation and explained that our frustration stems from a pattern of being kept waiting 20-30 minutes at multiple visits, which is challenging when balancing work and school schedules, particularly with a neurodivergent child. However, Dr. Amber was clearly dysregulated and stuck on a loop. She did not want to have a conversation. She did not want to explain the situation in a way that would salvage the dentist-parent-of-patient relationship. She wanted a punching bag for one-star reviews. I absolutely empathize with personal emergencies and family crises. However, being confronted in a raised voice repeatedly in a treatment room in front of my child felt inappropriate and unprofessional. If a provider is experiencing a personal emergency, I would much prefer appointments be rescheduled or covered by another clinician rather than having that distress spill into patient interactions.

I took my son here today for the first time and it was an amazing experience. Dr Susie Ryan is very…read morekind, thorough, patient and has great bedside manners. The dental assistant Dulce was gentle and encouraging. And the front desk ladies are welcoming. I never thought my autistic son would be able to sit through a whole dental appointment! Looking forward to future appointments.

Dr. Ryan is amazing! My daughter has quite a bit of anxiety and Dr. Ryan is magical!! Best…read moreexperience. Highly recommend!

The best pediatric dentist, I found highly recommended you will not be disappointed in your…read morechildren will love her personality, very pleasing, comforting, and will set them at ease

Completely unorganized regarding the billing and insurance. They changed the address on our file…read morewithout communicating with me even though I am the one that signed the financial responsibility form. Then called me after a year stating that I owed over $800 and threatened to send me to collections even though it was never communicated to me that I owed anything. I set up a payment plan which was fine until they upped the payment without communicating once again. I asked why they did not call me and they tried telling me that I stated I wanted to be contacted by email. Never once did I say that. And I never received an email from them either. We will not be going here again.

I can't say enough good things about this place. They were able to take my 5-year-old on short…read morenotice, and Dr. Adam and his team provided exceptional care from start to finish. My daughter has been very apprehensive about dental work due to prior traumatic experiences with another pediatric dentist, but the atmosphere here is so kid-friendly and welcoming that she felt more at ease right away. The team's playful demeanor, along with their patience and understanding of her anxiety, made this visit far more comfortable than anything we've experienced before. Highly recommend--thank you to the NorCal team!

We've been to several pediatric dentists in Sonoma County, and Dr. Adam is by far the best. We've…read morebeen coming here for almost a year, and the experience has been wonderful every time. Dr. Adam is personable, fun, and incredibly great with kids. My child previously had traumatic experiences at the dentist, but with Dr. Adam, he does so well and feels completely at ease. We're so grateful to have finally found the perfect pediatric dentist for our family!

Wonderful staff. My children have gone here all their lives and it's always been a good experienceread more

Dr. Apostle saw my kid 3 times and all 3 times the dental hygienist and Dr. Apostle were very…read morefriendly and wonderful with her. The reason for my poor review is the reception. My billing was off and this started at the beginning of COVID. I called and talked to them and they half-heartedly explained the billing. Long story short, I eventually was sent to collections for a $17 bill after already paying my co-pay after the visit. I called asked them to explain why it was higher after I already paid some. She was extremely rude to me after I asked if I could pay it off to them and just deal with my insurance and said: Uck, no! I then asked if I could get a new appointment for her and my son, and she very rudely said that it had to be paid off before she could invite us back. I just tried to pay it off? She hung up really quickly after that and I even asked my husband if I was the one being rude on the phone because I was so shell shocked about how rude I was treated. So that's the story of how I got sent to collections over a bill that didn't make sense, tried to pay it off, then left their practice.

Amazing staff! Eye contact, friendly smile, very little wait…read morein lobby, which is very rare in a doctors office. So the dentist themselves are friendly and actually care that you're there. I went in for a quick filling. I was in and out in 20 minutes. I did not fill the needle when they applied the local and it was the most pleasant dental visit I've had in 20 years! thank you guys keep up the good work thank you for relieving my anxiety from the needle.!!!!

Amazing dentist! The staff is friendly, the office is spotless, and my dentist is gentle, thorough,…read moreand caring. I have always been afraid of the dentist and pain but I will tell you I never feel any pain even from the shot to numb you! They explain everything clearly and make visits stress‑free. They also are so flexible with appointments and text you when they have available appointments. I always leave feeling confident and well cared for.

We really love BV dental and Dr Settimi. Her staff are nice and flexible, it's very very clean and…read moremodern, and they are always good with my daughter. It's out of network, but worth it because they are so close.

I've been coming to this office for a few years and I am never leaving. Everyone here is incredibly…read morekind, warm and welcoming. Dr Settimi is wonderful. She listens, isn't aggressive with her approach and is very thorough. Super grateful I found this office!

1. They work very limited hours with extended lunch breaks. Not ideal for fulltime working…read morefamilies. 2. Not accommodating to families who have elementary age youth and toddlers- different time and day requirements 3. 30 minutes cleanings are over $300 4. If you miss an appointment and God forbid you forget to call them within their 48 hour window, they charge you a $95 cancellation fee, yes, you are ready that right...$95 and your kid doesn't even get their teeth cleaned. 5. Upon greeting the kids, they pretty much ignore the parents and parents are not welcome in the cleaning the room. 6. They missed a major significant issue with my son regarding the way his teeth were growing in, which required major surgery on his part. It was never brought up, even after xrays. 7. Oh and they will hold your children's records hostage until you pay off the cancelation fee. They don't care if you can't afford it or not, which tells you how much they care about your kids gum health. 8. I asked around to co-workers and friends what their dentist policy's were and fees- NONE of them ( I asked a lot) said they were ever charged a cancellation fee for a missed appointment and if they were it was maybe $25 or $30 dollars. Don't bother with this place, there are plenty of qualified dentists that actually work a normal schedule that would be glad to accommodate your busy life with kids and work.

My kids love their check ups with "Dentist Mary Anne". If you've never been to a pediatric dentist…read moreoffice it is MUCH more comfortable for children & families than a normal dentist's office. There's lots of toys & its decorated in a fun Hawaiian theme. I started taking my kids here when they were 2 and one of my daughters was nervous and vomited on the floor. The staff was so gracious & told me not to worry and cleaned it up without a fuss. The staff is great and Dr. Forni has a genuine, positive attitude that the kids pick up on. Three years later and we still come here. I've included a pic of my 1 year old in the waiting room while her siblings were getting a cleaning.

Came in for an emergency visit and was impressed by the service I received, however, they took my…read morecopay and a deposit for my next appointment which I was told was a cleaning and referred to a specialist. I called the specialist multiple times and never heard back. I called to get referred somewhere else and was sent out of network despite the office knowing the extent of the work I'd need done. I went despite this and was told my dental office would be in touch with me to follow up after my records from my visit at the specialist were sent. This was over a month ago now. I haven't heard from this office and after checking my dental insurance plan I see they never submitted a claim for my visit. I called to ask them about it and they told me it takes time - it's been multiple months and have never experienced this kind of delay anywhere else. When I asked to be refunded for the deposit as I was cancelling my appointment I was told I owed them money from my first visit for X-rays despite the fact my insurance covers x rays 100% Not sure what to think of this. Already too late to charge it back. I am very disappointed in the overall service. I will be leaving additional reviews to follow up on progress if this is not resolved by their office.

Stay away from this practice. Not only do they use old technologies, they lie to you, tell you that…read moreyour insurance they are in network with and then attempt to bill you their own rates which are far above what is usual and customary in order to fraudulently bill you out of network rates. I have talked with the dentistry board, my BCBS dental plan and be warned, they are a shady practice and I'm in the health insurance business. They by far are the worst of the worst

My children have been going to this practice for 9 years and we've had nothing short of amazing…read morecare. The staff is attentive to each of my children's individual needs and they seem to be happy to help and care for them as well. I am grateful for Everyone at this office. The cheerful decor is always changing and entertains the kids as well. Overall it's a perfect pediatric dental office.

Dr. Ramos has been my children's dentist for the past 6 years and I am dumping him. He's unkind,…read moreuncaring and rude. He doesn't educate his customers on his treatment recommendations and has the attitude that he doesn't need to because he's the dentist. The staff have been very unpleasant to work with as well and I was made to feel like an over protective mom when my daughter (8 years old) asked me to hold her hand during her very first filling!! The staff told me "we usually have parents wait in the waiting room" and were annoyed I was with my daughter. I'd rather spend my hard earned money with a kind dentist who takes the time to listen to me and appreciates me as a paying customer. Bye-bye!