This is a cautionary tale...we had this company come out and give us a bid on a new roof and fascia replacement for our home. We had two sales people come to our house on April 11th and give us a very slick and convincing sales pitch! They promised us the moon. The job included everything and they promised us no other costs would be added! Jorrel, the salesman, even wrote in the contract, "price fixed" "will not increase." Not only did they give us a great price but said they would be able to come out toward the end of the next week and begin the job! We were in a time crunch because we had painters coming on June 1st. We were thrilled with the price and what seemed like a very professional company. My husband and I are both retired teachers on fixed incomes so we thought we were getting a wonderful deal! Then everything began to devolve. They sent out a person to measure the roof and report back to them. They said the permit was pulled and we waited for them to begin the job. The following week, they did not begin the project. When I questioned them as to why, they told us that they had a few other projects ahead of ours. They also said because of our steep roof, they would have to order extra safety harnesses. I didn't understand why they didn't tell us that sooner but we went with it. I did have a difficult time choosing the color but nothing that would have slowed up the job. The saleswoman kept in touch with me, which I really appreciated. Something I thought was weird was they sent out another person about 1 week later to measure the roof again. By April 24th the color was chosen and all they needed to do was start the job. We didn't hear from them until Sunday, April 29th at 10:27 p.m. by text. In the text they said they would be out in the morning and then said the following: "Just so we are on the same page, once the roofer tears of all the old roofing there might be an extra charge for structural damage..." My response: "I don't understand the extra charge. We were told the price was for everything including fascia and dovetails. We spoke about this when you were here with Jorrel. We did not want any other costs. He reassured us." We did not hear anything until the next morning. The saleswoman called and told me that they had underestimated the number of "roofing squares" they needed and that the cost overage would be almost $5000!!!! I almost fell off my seat! She also told me the tear off crew was on its way! I don't know if it was on its way or not but I needed to speak to someone else about this! She had "the president of the company" call me. It was her brother Matthew. He gave me the old, "I 100% understand you are upset" routine but I think he didn't at all understand how upset I actually was! I trusted this company to do what they promised. They in no way handled this in a professional manner. At this point, they did not even try to make a concession or try to make it better for us because the messed up. They had the attitude that it was my problem they messed up and that I just needed to deal with the extra $5000! I was shocked. I asked to speak to the owner, Steve Griffin. He called me about 20 minutes later and made it clear to me that he was in no way prepared to "eat $5000" on this deal. I assured him that I was in no way going to pay an extra $5000. I told him to stop his crew from coming over and I wanted my deposit back by the end of the day. About and hour later, his wife, Cathy called me. She seemed concerned that I was not happy and that they would get a less than a stellar review on social media. Only when I mentioned that we might split the cost of the overage did that become an option. I told her we had lost all trust in their company and that even the cost split would be a hard sell with my husband. It turned out that my husband, the most reasonable person I know, said, "Absolutely not!" He did not trust this company now, at all and neither did I! We were afraid they would try to get more money from us after the roof came off. They did bring me my deposit by the end of the day. I cannot speak to the quality of work this company does because we got out before they started our job. Use your own radar but remember, if it seems to good to be true, it usually is. Good luck!
P.S. Even though we had to begin the stressful search for a new roofer all over again we hired, Andre's Roofing. We feel he is fair, honest and will do what he says he will do. read more
