This review is NOT about the quality of his work. I never got that far.
I needed 6 pants altered. I looked on yelp and after reading reviews I decided to give this place a shot. I called and asked for a price quote. He said $12-$15 per pant depending on what I needed. I've never been to this location and am not familiar with the area.
When I arrived I could not locate his shop. I called him on the phone and asked if he could please provide me with directions. He answered in the rudest tone and kept telling me he, "couldn't help me" and that he "didn't know where I was", that he was "next to a jewelry shop". I told him I was parked in the parking lot near the 99 cent store and asked if he was near that. He kept repeating "I don't know where you are, I don't know where you are, you can't see!" in the rudest tone and he kept insisting that I look for the jewelry shop, that that was the only thing he knew he was next to. When I finally realize where he was it was mind blowing that he would not provide me with directions!! The 99 cent store is right next to him!!! (What confused me is that there is also a cleaners and I wasn't sure if he was inside that or independent. I was trying to give him my business and I kept trying to explain that to him)
I had asked him, "Can I just park here and get off and look for you? I'm near the 99 cent store, am I in the right place?" and he kept repeating, "I don't know where you are, I don't know where you are, look for a sign" in a loud, rude, almost irritated sounding tone. I finally said, "Sir its a yes or no answer"
I decided to drive away and take my business elsewhere. I don't understand what's wrong or why people refuse to give good customer service!! How do they expect to stay in business when they're so rude??? I was trying to justify that maybe he was having a bad day, or maybe he's new to the country and unfamiliar with basic customer service standards, but there really is just no excuse for a business person to not attempt to provide good customer service and be mindful of their volume and tone.I'm obviously a new customer how does he expect repeat business or referrals???
I was hesitant to even write a review trying to justify his behavior and tone. I write it in a way that I hope he reads it and improves, that way he gains more business.
P.S.
If u go there and see how near he is to the 99 cent store you will be blown away by the fact that he could not provide simple directions. He lost a customer for refusing to answer a simple question. He must be rich, just doesn't need the business. read more
