Cancel

    Open app

    Search

    Stephanie's Critter Care

    5.0 (1 review)
    Closed 8:30 am - 6:30 pm

    Services - Stephanie's Critter Care

    Pet sitting

    Stephanie's Critter Care Photos

    You might also consider

    Recommended Reviews - Stephanie's Critter Care

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Stephanie's Critter Care

    Verify this business for free

    People searched for Pet Sitting 109 times last month within 15 miles of this business.

    Verify this business

    Corvallis Dog Runner

    Corvallis Dog Runner

    (5 reviews)

    Doesn't use seat belts or crates when transporting dogs, had an unprofessional communication style…read morewhen it comes to scheduling, and a poor attitude when receiving honest criticism about it. When she visited during our initial appointment she took the time to tell us very little about her business and how it stood out from others. She just kind of sat there for most of it unless prompted to say anything. I'm the client, you tell me, you sell me the service. You build rapport with me. It's not guaranteed. It's like a job interview. Why should I give you my $ or trust? I decided to give her a try because the services themselves looked good on the website and some people don't give the best first impressions; we are all human. I also need my dog walked more because I am disabled and can't do it enough myself; he is being trained for service work. During her visit, she could have told me all of the following, as it was apparently important to know for scheduling, but none of it was clear, especially on the web form. It claimed I had the appointment time I had asked for. I would have been fine with it saying I needed to pick from available slots or pick a "window" of time, but none of that was said and everything was open. I worked have worked as a production manager, tutor and counselor for several years having to make appointments with people of all kinds and managing a schedule, and the client should not be expected to do guesswork when it comes to scheduling. This is not a date or friends hanging out; it's a business transaction. "Blocks of time are how we do scheduling in our system since we have other visits, have to deal with traffic, etc. If you want a certain time we can plan on that in the future but it needs to be put in the notes when scheduling. We don't normally schedule non-petsitting visits on the weekends but I am available tomorrow, no availability at 9 though. Or we can look at next week, let me know what works!" So I'm paying her to make me guess? My time is valuable, too. I told her that this was not a good way to do business and that I would not be requiring her services, and she, like many business owners in Corvallis who can't take honesty, said "You're the only one in two years who has had a problem with the web form." Thicken that skin. There will be more, it's only been two years, especially if she doesn't fix the web portal's problems. Here was my response: "Being able to take constructive criticism about one aspect of your business shows maturity, and that was not what was just shown to me. Taking this attitude with a dissatisfied customer is poor customer service, and I will be sure to pass that on. A customer's experience is their experience even if you did your best, and I'm speaking from just as many years working people as you are, and often very hostile, angry people because I am a counselor and also worked in retail. Two years in a very short time for something to go wrong with a web form. There will be problems in the future because there always are, and just because no one else has said anything doesn't mean there isn't a problem. People are overly nice in Corvallis, even to the point of dishonesty. I would have never made it at my various jobs with the lack of scheduling clarity I have experienced here. In a big city with real traffic and more appointments to cover, plus a culture of telling it like it is, people would have been more critical than me. Trust me." Then she said: "I'm in a little bit of shock by your response, it seems a bit excessive. I didn't say thing negative towards you. You choosing a different provider is your choice and I respect that. I said good luck in your search because I hope you find a company that is more in line with what you and Wesley's needs are, if you took that the wrong way, I'm sorry you feel that way but that's not how it was meant." Some things she said at the end were fine, but they were undone by shifting blame back onto me instead of being willing to take a look at her business. Customer service is not about saying the right things and shifting the customer's feelings about a problem with your business back onto them. It's about taking responsibility, looking at problems, and making changes when necessary. Such as "I'm sorry you had this experience with my business. I will do what I can to make sure it doesn't happen in the future. Good luck." And then take an inventory about what went wrong and see what can be done, if anything. Even if a customer is being terrible and it's all their fault, shifting blame back onto them makes things worse. This was not my fault; this was me being honest about an actual problem that will continue if not fixed and I wanted to not get involved with it beyond pointing out. Try being a dog walker in Portland, Seattle, or San Francisco. People have to have a thick skin there and if you find me shocking, well, we have had very different life experiences.

    Great service, my dog has never been happier. Love the online booking and the excellent…read morecommunication from Megan and her staff!

    Wag

    Wag

    (1 review)

    Originally I fully intended to rate this business with 1 star. But I believe that there was no…read moreintention to cause any distress to my pets. I want to believe she just took on a job that was too much for her to handle at the time. In October 2014 I had Tara with Wag watch my 8 cats and 1 dog. Prior to leaving we emailed frequently and met once. She replied very quickly within an hour or two at the most. We agreed on a price which I believe was $280 for ten days. This was the first time we had someone outside of our family watch our pets. We discussed during our meeting twice a day feedings, litter box cleaning and once a day walk for our dog. Since my dog is around people all day I was concerned he would have a hard time being alone. We discussed Tara taking our dog around with her so he didn't get lonely. We were a little concerned that he might not get along with with her dogs. When we arrived in Mexico I emailed Tara she took longer than normal to get back to me. This really worried me at first (remember first time leaving them with someone that wasn't family). She did respond to me 11 hours later. It seemed odd to me that she was way less responsive when we were out of town. But she could have been busy with the animals. After flying from Mexico to Seattle then Seattle to Portland then driving home to Albany we were a bit tired. When we came into the house it had a strange musky smell, which at first we weren't concerned about. The food bowls downstairs were filled to the top. After all the luggage was unloaded and we found most of the animals we went upstairs. That is when we had a horrible surprise. Our bedroom apparently became the unofficially bathroom for our dog. There were multiple urine stains and pieces of feces, the smell when you walked upstairs was horrible. We rented a rug doctor then had a professional carpet cleaner for $180 and still couldn't get all the smell out. I was so upset at myself because I thought I did my research. I met her she seemed nice I checked online no yelp reviews but her website and Facebook had great comments. I could not find anything negative. I held this guilt in for almost a year because I pride myself in taking the best care I can of my pets. I do feel bad that I had not contacted Tara prior to few days ago. I didn't really want to talk to her because I was so upset. We emailed a back and forth that night and although both of our first emails were obviously from anger I think our second emails were not. After a few days to reflect on the whole situation I think more communication would have improved this whole situation. What I did not know until the other night was that took my dog out with hers but the interaction was not great so she stopped doing this. I also expected her to contact me after we got home to let me know how things went and she didn't. I didn't contact her because she was the last person I wanted to ever talk to. In our recent emails we discussed only having my dog have overnight pet sitters, which I have found someone else that I do trust do this. My expectations may have been too high I expect professionals to give there opinions even if the client doesn't listen they should give them their advice. For example when I told her about how our dog is almost always with someone she could have suggested overnight stays because since it was my first time hiring a pet sitter I was relying on her expertise to guide me. I think both Tara and I learned very valuable lessons from this transaction. I really don't want to ruin her business I just want anyone else wanting a pet sitter to be able to see both good and bad reviews. I really wish Tara the best in the future. I do think she cares about animals but this transaction we had was not favorable.

    From the owner: Professional dog walking and in-home pet sitting for all pets, including livestock and exotics!read more

    Stephanie's Critter Care - pet_sitting - Updated May 2026

    Loading...
    Loading...
    Loading...