Not only is Heidi Sterling thoroughly professional and extremely conscientious, but she is a true…read morecat person. I share another reviewer's surprise about the sole negative review... that does not sound like the actions of an animal lover such as Heidi. With the exception of members of my immediate family, I would not trust my cats with ANYONE but Heidi!

I can't recommend Heidi enough!…read more We were in a jam, planning to take a vacation without a neighbor or a friend available, but Heidi and Kitty Meow Meow totally saved the day! A thorough and professional consultation before we left was reassuring, going over details that in the routine of living with your feline companion that you don't even think about! She also asked if we wanted her to check in with us during our 2-day vacation, which was awesome. We received a text each day letting us know that she had been at the house, and how our cat was doing, which both was really cute and put us at ease. Upon our return, we had an EXTENSIVE summary of how the visits went and one very happy cat! If you ever need a pet sitter, you can sleep easily if you go with Kitty Meow Meow! Thanks again Heidi! - brandon

Doesn't use seat belts or crates when transporting dogs, had an unprofessional communication style…read morewhen it comes to scheduling, and a poor attitude when receiving honest criticism about it. When she visited during our initial appointment she took the time to tell us very little about her business and how it stood out from others. She just kind of sat there for most of it unless prompted to say anything. I'm the client, you tell me, you sell me the service. You build rapport with me. It's not guaranteed. It's like a job interview. Why should I give you my $ or trust? I decided to give her a try because the services themselves looked good on the website and some people don't give the best first impressions; we are all human. I also need my dog walked more because I am disabled and can't do it enough myself; he is being trained for service work. During her visit, she could have told me all of the following, as it was apparently important to know for scheduling, but none of it was clear, especially on the web form. It claimed I had the appointment time I had asked for. I would have been fine with it saying I needed to pick from available slots or pick a "window" of time, but none of that was said and everything was open. I worked have worked as a production manager, tutor and counselor for several years having to make appointments with people of all kinds and managing a schedule, and the client should not be expected to do guesswork when it comes to scheduling. This is not a date or friends hanging out; it's a business transaction. "Blocks of time are how we do scheduling in our system since we have other visits, have to deal with traffic, etc. If you want a certain time we can plan on that in the future but it needs to be put in the notes when scheduling. We don't normally schedule non-petsitting visits on the weekends but I am available tomorrow, no availability at 9 though. Or we can look at next week, let me know what works!" So I'm paying her to make me guess? My time is valuable, too. I told her that this was not a good way to do business and that I would not be requiring her services, and she, like many business owners in Corvallis who can't take honesty, said "You're the only one in two years who has had a problem with the web form." Thicken that skin. There will be more, it's only been two years, especially if she doesn't fix the web portal's problems. Here was my response: "Being able to take constructive criticism about one aspect of your business shows maturity, and that was not what was just shown to me. Taking this attitude with a dissatisfied customer is poor customer service, and I will be sure to pass that on. A customer's experience is their experience even if you did your best, and I'm speaking from just as many years working people as you are, and often very hostile, angry people because I am a counselor and also worked in retail. Two years in a very short time for something to go wrong with a web form. There will be problems in the future because there always are, and just because no one else has said anything doesn't mean there isn't a problem. People are overly nice in Corvallis, even to the point of dishonesty. I would have never made it at my various jobs with the lack of scheduling clarity I have experienced here. In a big city with real traffic and more appointments to cover, plus a culture of telling it like it is, people would have been more critical than me. Trust me." Then she said: "I'm in a little bit of shock by your response, it seems a bit excessive. I didn't say thing negative towards you. You choosing a different provider is your choice and I respect that. I said good luck in your search because I hope you find a company that is more in line with what you and Wesley's needs are, if you took that the wrong way, I'm sorry you feel that way but that's not how it was meant." Some things she said at the end were fine, but they were undone by shifting blame back onto me instead of being willing to take a look at her business. Customer service is not about saying the right things and shifting the customer's feelings about a problem with your business back onto them. It's about taking responsibility, looking at problems, and making changes when necessary. Such as "I'm sorry you had this experience with my business. I will do what I can to make sure it doesn't happen in the future. Good luck." And then take an inventory about what went wrong and see what can be done, if anything. Even if a customer is being terrible and it's all their fault, shifting blame back onto them makes things worse. This was not my fault; this was me being honest about an actual problem that will continue if not fixed and I wanted to not get involved with it beyond pointing out. Try being a dog walker in Portland, Seattle, or San Francisco. People have to have a thick skin there and if you find me shocking, well, we have had very different life experiences.

Great service, my dog has never been happier. Love the online booking and the excellent…read morecommunication from Megan and her staff!

Originally I fully intended to rate this business with 1 star. But I believe that there was no…read moreintention to cause any distress to my pets. I want to believe she just took on a job that was too much for her to handle at the time. In October 2014 I had Tara with Wag watch my 8 cats and 1 dog. Prior to leaving we emailed frequently and met once. She replied very quickly within an hour or two at the most. We agreed on a price which I believe was $280 for ten days. This was the first time we had someone outside of our family watch our pets. We discussed during our meeting twice a day feedings, litter box cleaning and once a day walk for our dog. Since my dog is around people all day I was concerned he would have a hard time being alone. We discussed Tara taking our dog around with her so he didn't get lonely. We were a little concerned that he might not get along with with her dogs. When we arrived in Mexico I emailed Tara she took longer than normal to get back to me. This really worried me at first (remember first time leaving them with someone that wasn't family). She did respond to me 11 hours later. It seemed odd to me that she was way less responsive when we were out of town. But she could have been busy with the animals. After flying from Mexico to Seattle then Seattle to Portland then driving home to Albany we were a bit tired. When we came into the house it had a strange musky smell, which at first we weren't concerned about. The food bowls downstairs were filled to the top. After all the luggage was unloaded and we found most of the animals we went upstairs. That is when we had a horrible surprise. Our bedroom apparently became the unofficially bathroom for our dog. There were multiple urine stains and pieces of feces, the smell when you walked upstairs was horrible. We rented a rug doctor then had a professional carpet cleaner for $180 and still couldn't get all the smell out. I was so upset at myself because I thought I did my research. I met her she seemed nice I checked online no yelp reviews but her website and Facebook had great comments. I could not find anything negative. I held this guilt in for almost a year because I pride myself in taking the best care I can of my pets. I do feel bad that I had not contacted Tara prior to few days ago. I didn't really want to talk to her because I was so upset. We emailed a back and forth that night and although both of our first emails were obviously from anger I think our second emails were not. After a few days to reflect on the whole situation I think more communication would have improved this whole situation. What I did not know until the other night was that took my dog out with hers but the interaction was not great so she stopped doing this. I also expected her to contact me after we got home to let me know how things went and she didn't. I didn't contact her because she was the last person I wanted to ever talk to. In our recent emails we discussed only having my dog have overnight pet sitters, which I have found someone else that I do trust do this. My expectations may have been too high I expect professionals to give there opinions even if the client doesn't listen they should give them their advice. For example when I told her about how our dog is almost always with someone she could have suggested overnight stays because since it was my first time hiring a pet sitter I was relying on her expertise to guide me. I think both Tara and I learned very valuable lessons from this transaction. I really don't want to ruin her business I just want anyone else wanting a pet sitter to be able to see both good and bad reviews. I really wish Tara the best in the future. I do think she cares about animals but this transaction we had was not favorable.

From the owner: Professional dog walking and in-home pet sitting for all pets, including livestock and exotics!read more

Stephanie does a great job. She is sensitive to animals and truly cares about them. She cared for…read moreour cats and was trustworthy, prompt and dependable.

The employees of this business strive to provide good customer service. They are good people…read moreattempting to provide good care for animals. Chris is particularly helpful when walking my dog. He pays attention to what's going on around my dog and also himself. I feel my dog is safe when he is with Chris.

I absolutely love Kat and Chris They have been keeping my…read morelittle Cupcake since we relocated her to Oregon. They are responsible, timely, compassionate, and loving. I so appreciate them!

We love bringing our dogs here. The staff and owner are amazing and very friendly. We never worry…read moreabout our pets when we go somewhere and leave them here. The area is great with a large outside area for pets.

I needed to find a place to board my eight year old part Chihuahua part pug (aka Chug). This is a…read morenice small business and you feel like you're in the middle of the forest. All the kennel areas are very clean and the staff listen and take notes about your pet's quirks. I dropped her off on a Monday morning and picked her up Wednesday afternoon. I could tell she had been well taken care of and she will definitely be going back when I have places I need to go that do not allow dogs. Lola gives Klassic Tails Inn a paws up