Doesn't use seat belts or crates when transporting dogs, had an unprofessional communication style…read morewhen it comes to scheduling, and a poor attitude when receiving honest criticism about it. When she visited during our initial appointment she took the time to tell us very little about her business and how it stood out from others. She just kind of sat there for most of it unless prompted to say anything. I'm the client, you tell me, you sell me the service. You build rapport with me. It's not guaranteed. It's like a job interview. Why should I give you my $ or trust? I decided to give her a try because the services themselves looked good on the website and some people don't give the best first impressions; we are all human. I also need my dog walked more because I am disabled and can't do it enough myself; he is being trained for service work. During her visit, she could have told me all of the following, as it was apparently important to know for scheduling, but none of it was clear, especially on the web form. It claimed I had the appointment time I had asked for. I would have been fine with it saying I needed to pick from available slots or pick a "window" of time, but none of that was said and everything was open. I worked have worked as a production manager, tutor and counselor for several years having to make appointments with people of all kinds and managing a schedule, and the client should not be expected to do guesswork when it comes to scheduling. This is not a date or friends hanging out; it's a business transaction. "Blocks of time are how we do scheduling in our system since we have other visits, have to deal with traffic, etc. If you want a certain time we can plan on that in the future but it needs to be put in the notes when scheduling. We don't normally schedule non-petsitting visits on the weekends but I am available tomorrow, no availability at 9 though. Or we can look at next week, let me know what works!" So I'm paying her to make me guess? My time is valuable, too. I told her that this was not a good way to do business and that I would not be requiring her services, and she, like many business owners in Corvallis who can't take honesty, said "You're the only one in two years who has had a problem with the web form." Thicken that skin. There will be more, it's only been two years, especially if she doesn't fix the web portal's problems. Here was my response: "Being able to take constructive criticism about one aspect of your business shows maturity, and that was not what was just shown to me. Taking this attitude with a dissatisfied customer is poor customer service, and I will be sure to pass that on. A customer's experience is their experience even if you did your best, and I'm speaking from just as many years working people as you are, and often very hostile, angry people because I am a counselor and also worked in retail. Two years in a very short time for something to go wrong with a web form. There will be problems in the future because there always are, and just because no one else has said anything doesn't mean there isn't a problem. People are overly nice in Corvallis, even to the point of dishonesty. I would have never made it at my various jobs with the lack of scheduling clarity I have experienced here. In a big city with real traffic and more appointments to cover, plus a culture of telling it like it is, people would have been more critical than me. Trust me." Then she said: "I'm in a little bit of shock by your response, it seems a bit excessive. I didn't say thing negative towards you. You choosing a different provider is your choice and I respect that. I said good luck in your search because I hope you find a company that is more in line with what you and Wesley's needs are, if you took that the wrong way, I'm sorry you feel that way but that's not how it was meant." Some things she said at the end were fine, but they were undone by shifting blame back onto me instead of being willing to take a look at her business. Customer service is not about saying the right things and shifting the customer's feelings about a problem with your business back onto them. It's about taking responsibility, looking at problems, and making changes when necessary. Such as "I'm sorry you had this experience with my business. I will do what I can to make sure it doesn't happen in the future. Good luck." And then take an inventory about what went wrong and see what can be done, if anything. Even if a customer is being terrible and it's all their fault, shifting blame back onto them makes things worse. This was not my fault; this was me being honest about an actual problem that will continue if not fixed and I wanted to not get involved with it beyond pointing out. Try being a dog walker in Portland, Seattle, or San Francisco. People have to have a thick skin there and if you find me shocking, well, we have had very different life experiences.

Great service, my dog has never been happier. Love the online booking and the excellent…read morecommunication from Megan and her staff!

I can't recommend Heidi enough!…read more We were in a jam, planning to take a vacation without a neighbor or a friend available, but Heidi and Kitty Meow Meow totally saved the day! A thorough and professional consultation before we left was reassuring, going over details that in the routine of living with your feline companion that you don't even think about! She also asked if we wanted her to check in with us during our 2-day vacation, which was awesome. We received a text each day letting us know that she had been at the house, and how our cat was doing, which both was really cute and put us at ease. Upon our return, we had an EXTENSIVE summary of how the visits went and one very happy cat! If you ever need a pet sitter, you can sleep easily if you go with Kitty Meow Meow! Thanks again Heidi! - brandon

Heidi is one of the best pet sitters I have ever had. She always provides me with lots of pictures…read moreof my fur babies when I travel. I know when I entrust them to her, they are well cared for and they are always mellow when I return. She really tries to tailor her pet care to each individual pet and is highly detail oriented. Best of all, she is a great communicator and I know that I can ask her questions and receive prompt answers. I highly recommend Heidi's pet sitting service!

Since day one Ashley has gone above and beyond to make Molly, our dog, feel at home. She's come to…read moreour house with her dogs to help her relax, she's work with her commands, and she's always available to answer questions. I found Ashley when I first moved to Albany and my nervous border collie was losing her little mind. Molly loves Ashley's house and gets so excited to go. Plus we get tons of fun pictures of her time there!

From the owner: We Come to You! Pick-up and Drop-off services offered daily. Dog Walking - Doggy Daycare - In Home…read moreBoarding

Let's face it, Genna doesn't have that many reviews because all of us are worried new clients would…read moretake her away from OUR dogs... :D Where to start? Since I found her in February, she's been nothing short of a life-saver and has become a huge part of my dogs' lives AND become a dear friend. When my schedule became impossible and I started finding notes from my neighbor on my door when I'd get home at the end of the day, I knew I needed to find someone. In came Genna, who loves dogs and animals to the core of her being, and who has - to my chagrin - cleaned up a myriad of crazy messes my dogs greeted her with. She walks my two large pups numerous times a week and even though I never asked her to, she lets me know when she's arriving and sends me fantastic photos of the dogs EVERY SINGLE TIME. Simply put, if you need someone who'll love and look after your dogs and probably do a better job at it than even you? Hire Genna and her employees... but please don't take my time slots. Seriously!

We were nervous to have someone come watch our dog while on vacation..... In comes Genna, she was…read moresimply amazing. I will never board a dog again. She would always come at the same exact time every day. She made sure to update us with plenty of pictures of their walks and adventures. I promise you will never find anyone better to watch your pets! We will never be worried ever again to go on vacation. Thank you so much Genna!

I'm surprised with all of the great reviews when I can't even get them to pick up the phone or call…read moreme back. I have been looking for a reliable pet sitter for my dog when I go out of town for work (which is somewhat regularly). I have tried on three different occasions reaching out to them and I've never gotten ahold of anyone when calling or have I ever received a call back when I've contact them through the website or left a voice message. Seems pretty basic to call a potential customer back (and I would have been a repeat customer) if you are a business, but hey what do I know? Based on this, I will not be reaching out to them again as I can already tell they are unprofessional.

Rachael was fantastic!! Meet and Greet was fast and easy!…read more Our kitty boys were well cared for and our home was kept safe and clean! She even grabbed an unexpected package off our porch! We will definitely be asking for her by name again! Thanks Muddy Paws !

I had no idea what to expect after I won a raffle for a Salem dog adventure via a donation with an…read moreaffiliated dog foster/adoption non-profit (which is amazing they partnered to begin with!). Prior to the adventure, the owner, Bobby, met with me and my dog in person. He took the time to learn about my dog's personality and behaviors, and answered all of my questions. After meeting him I felt very comfortable letting him take my fur baby out and had confidence that it would go well. (I don't easily trust anyone with my dog, so this is saying a lot) Bobby was professional, kind, super knowledgeable about dogs and supportive. He took some great photos of Leia having a blast on her adventure which I loved. I would highly recommend this local business to anyone who wants their dog to go on adventures with a company who cares about and has experience working with our canine companions!

From the owner: Salem Oregons first exclusive off-leash dog adventure service! We offer 1 hour, and 2 hour…read moreadventure hikes. You can sign up for group hikes, for dog social dogs. We also offer private hikes, for those dogs that prefer the company of people to other dogs. All of our trainers are certified in animal first aid, and are consistently working to expand their knowledge and experience in regard to animal behavior, and learning. We use humane and ethical training practices, that focus on management, re-direction, and positive reinforcement. This is not your average dog walk! We'll have your dog excitedly waiting by the door each week for their next adventure! Feel free to follow our adventures on Facebook and Instagram @Salemdogadventures.

This is the best dog walker I ever had through the years. It seems like he communicates with the…read moredogs so well! My dog, Iggy, waits for him at the door and is so happy to see Eric. I have to admit I get sometimes jealous. Iggy comes so happy after the walk. I have often left Iggy with Eric for long weekends or during the week for business travel and he is wonderful I do not have a worry in the world for my sweet Iggy. If you do not choose this dog walker, you would miss a lot. There is a big difference with these companies of dog walking and the personal and loving treatment Eric gives to the dogs. Call Eric for your dog! He's great! Gloria

Eric was so amazing with my two dogs! I made an appointment on Sunday night and he took my dogs to…read morethe dog park on Monday morning. He's so professional and I am really glad I started using Eric when I am too busy. I now have a running appointment with Eric for three days a week, and he's so affordable. He has such a love for dogs, everyone should definitely use him!

Tammy and her husband are fantastic. Tammy came over for a meet and greet as I needed a pet sitter…read morefor my pup due to her not kenneling well at all. She just doesn't as she's the epitome of a velcro dog and doesn't like being away from me at all and the feelings are mutual. Anyway my pup won't give me a kiss, but to my surprise she loved Tammy right away at our meet and greet and gave her a kiss. That makes only 2 people that she'll kiss and my husband being the other one. As soon as I was convinced that my pup would be in excellent care we went through the paperwork and discussed payment. I had a rehearsal dinner to go to on a Friday and the wedding to go to on the following Saturday. There was a place on one of the forms to write in the drop off and pick up times(she stayed at Tammy's house), I've got two other large dogs and I didn't want her to have to deal with them. When the first day came I took my pup to her house and upon entering, her house was spotless and inviting. We went through some formalities of my pups routine and such. A few minutes within being there I took the leash off my pup and she helped herself to investigate everything. 99.9% of the time she won't leave my side, so I felt very comfortable with my decision of leaving her there. Tammy and I stayed in communication both days and she even sent me two photos of my pup, which I very much appreciated. All in all I highly recommend Tammy with It's Pawty Time. She's an amazing person to watch your pet and I can't say enough good things about Tammy and her husband.

Tammy is a wonderful pet sitter, she went above and beyond the call of duty to take care of our…read moregirl Phoenix in our home. She was prompt, communicative, & kind. She took some pictures & videos to share with us that was really very sweet. we were out of town to watch our son graduate from military police school and he misses our dog so much so the videos meant a lot to him.. we would definitely consider using her again in the future, she was a true professional. Thank you Tammy!

I originally reached out to Oregon Ruff Runners to help exercise my dog Obie while I was pregnant…read moreand after the birth of our baby. To be honest I thought we might just use ORR for a short time while I was pregnant and after the delivery of our baby but after I met Josh and saw how much Obie loves him I knew they would have a customer for life. Before booking runs with ORR, Obie was moderately exercised but as a large breed, working dog he needed more. Behaviorally he pulled a bit on the leash, had some separation anxiety, was frightened of and leash reactive with other dogs. Now though, Obie pulls less on our walks, has learned several useful commands (we did the additional brain games package in addition to the running) and is less reactive while on walks. As a rescue dog he has had some mild separation anxiety and seems to be more social and confident since going out with Josh. After each run Obie is happy for the entire day. Overall he seems more calm and peaceful after a run with Josh. Also, he has lost 3 pounds! One of my favorite things is when Obie sees Josh's car pull up he starts slowly wagging his tail and does a few of what we call "baby deer jumps", it's really sweet. I like to watch them run off together, Obie will look back to me just to double check everything's ok and then confidently turn to run again. It is really nice to see him be excited and not so worried about leaving my side. I am so happy we found Oregon Ruff Runners! They are flexible, affordable, up-to-date on training techniques, truly care about each dog's well being and care for the betterment of Eugene's dog community as a whole. Their newsletters and tips are fantastic and entertaining! I would highly recommend Oregon Ruff Runners!

I recently started having Oregon Ruff Runners take my Sadie girl for a weekly run, sometimes 2X per…read moreweek and it's one of the best things I can do for her. She gets out and exercises which has increased her stamina, her strength, her overall health for sure and she gets to socialize with other dogs and hang out with Josh who is amazing! All I have to do is tell her Josh is coming today and she knows exactly what that means, she gets all excited and can't wait for her run. Josh is awesome with her, Sadie is a rescue and can be timid around new people but she knew right away she was safe with Josh and that was enough for me because if Sadie likes you, you're good people. Since I can't get Sadie out for the daily exercise she needs, this is perfect - it helps both of us as I don't have to feel guilty for working and she gets to make new friends. I highly recommend Josh & Oregon Ruff Runners - what are you waiting for - your dog deserves it and so do you!!

Lisa provides outstanding professional service. She's trustworthy, dependable, reliable, and…read moreresponsive. Our elderly cat adores her cuddles, and we really value her contribution to his long life.

Lisa has taken care of my dog on numerous occasions. She is trustworthy and my dog is always happy…read moreto see her. She understands animals, and my dog is always better after spending time with her. Lisa doesn't sweat the small stuff, makes sure my animal is safe and well cared for, and provides me with helpful info.