Safehaven seems to be only out to get your money. They dont care about whether it will be a good fit for you or the animal and are extremely unsupportive if things go wrong. I was a first time dog owner and when I was making my decision about adopting a dog, I was extremely candid about my living situation, lack of experience with dogs, and the type of dog I was looking for. I met a dog who was labeled as a puppy. He was super calm and responsive and didnt bark at all or show any "classic puppy behaviors." He had his adult teeth and multiple staff told me they thought the reason for his calm behavior was that he was probably older than the age his information said (closer to a year than 5 months). I asked if they thought this dog would be a good fit for me given all my criteria and was told yes and encouraged to adopt. That night, he was up all night destroying things, proving he wasn't potty trained and running for hours all over my apartment, wanting to play. I told myself he was just settling in and would calm down again like he was at the shelter. He didnt. The next morning we went to the dog park for 45 minutes, and played in the yard for another 2 hours and he still had too much energy. He showed he had extreme separation anxiety and would freak out if I even tried to take a shower. Going to work that night seemed impossible. This all added up to be extremely overwhelming for me as this was not the calm, well mannered dog I thought I had adopted. My mom, not the staff, suggested that the medication from his surgery less than 24 hours before I had adopted him had probably worn off and it wasn't a misinterpretation of his age, but the sedation meds leaving his system causing the extreme change in behavior. That afternoon, I made the tough decision to bring him back to safe haven. I knew it just wasnt a good fit and he needed a family who could take turns caring for him and help him get out all that energy, something I couldnt do by myself. So, I took him back to the shelter, crying the whole way. I was devestated and unsure about how things had gone so wrong when I was so honest about what kind of dog I was looking for and went in with the very best intentions and planned to provide a forever home for a dog. I had hoped that the staff would be supportive of the situation but instead, the supervisior said many hurtful things things like, "a dog isnt just a pair of shoes you can try on and then take back" and "we only give refunds when theres a problem with the dog, and it sounds like its a problem with the owner." I inquired about a voucher instead of a money refund to adopt a different animal at a future date that would be a better fit for me and the animal and was told that wasnt possible. I feel pretty swindled and like their adoption practice is unethical due to them selling me a dog that was recovering from surgery and sedation meds less than 24 hours prior. Multiple staff repeated that they were currently over populated and struggling to keep up with the new intakes. It seemed like they were focusing on just getting rid of as many animals as fast as possible for the money rather than making sure that theyre going to the best homes for both dog and owner. I won't be adopting here again and, after this heartbreaking experience, I dont know if I'll ever be able to adopt a dog again, or adopt at all. I paid for a service and instead got poor information and drugged dog with multiple issues. Really, really disappointed. read more