I had a terrible experience with Stephanie during and after the appointment. I got the volume lash set. The full lash extensions barely lasted a week and before the second week ended, I didn't have any extensions left. I had so much fallout even though I followed all the aftercare steps. Although her pricing is unbeatable, I'd rather pay more for quality extensions that last.
Steph was also incredibly rude and lacked professionalism. Here are the examples:
1. Within the first few minutes, she asked me what I was (ethnicity). Okay, I get it. We're both Asian so you wanna know my background. I didn't really mind this one that much, but it's something you usually ask if you see something in common, or a little after you are more comfortable with the person.
2. As we started talking more, she asked how old I was. I told her and she goes "oh... I thought you were a lot older..." Also not something someone wants to hear, especially in the tone she said it in.
3. She asked me where I got married, so when I told her the city, she goes "really? What's out there...? I don't even think of anything when I think of that place." Also very rude. I don't have to explain myself to her but after I told her about the space she seemed more "reassured" that I didn't get married in the middle of nowhere.
4. While she was checking the lashes from another angle, she goes, "GIRL! Your hair is SO dry. It's like... straw!!!" k, girl, DEFINITELY did not ask you for your opinion. Then she asks me if I've heard of Olaplex, which I told her I have and use at home and she proceeds to tell me that I should use it. That really pissed me off. I am paying you for a service. We are not friends and I definitely did not ask you for your opinion.
5. Apparently, she's Venmo or cash only. I don't have Venmo (by choice) and I didn't bring cash. I tell her I could stop by Wells Fargo which is a few blocks away and she tells me that's "too far". She then tries to explain to me what Venmo is, which felt like another blow because I am not that old to not know what it is. I never asked her to explain that to me. I end up paying her boyfriend through PayPal after she gave me a hard time because she wanted to go home before her next client who was coming soon. (I'm sorry to inconvenience you while I try to pay you...) PayPal was another ordeal because she didn't believe that you could take a picture with your phone camera of a QR code to link it to a website or app, so she basically laughed at me in a very condescending way. Then I showed her and it worked LOL...
I was really hopeful with all the great reviews that I would have the same experience. I was tempted to go back again because her prices are so low, but didn't want to endure her complete lack of professionalism and customer service. Especially since the lashes didn't last at all. read more