Posting a review after 3 visits.
I am basing my 2/5 stars on:
-lack of professionalism
-carelessness
-lashes falling off within 2-2.5 weeks
The first visit was fine. I saw Alexandra for lash extensions and asked for specific lash curl and length and she nailed it. My only complaint was that my lashes had fallen off pretty much completely by the end of 2 weeks even though I barely wear makeup and (I think) properly clean them. I'm used to having lashes last 3-4 weeks so was slightly bummed. I did notice that she did not clean/prime my lashes before application so I thought that could be the reason but what do I know.
Second visit was rough: I saw Alexandra again- told her about my lashes falling off too quickly and she suggested to 1) reduce the curl so that there is more lash surface to glue 2) it is shedding season so don't worry. I asked her to keep the curl as is because I prefer it and was a little confused with #2 because I wasn't shedding- the lashes were popping off.
Then I reminded her the lash curl type and length (in numbers) and got on the bed.
When I saw the result in mirror I was shocked.. the lashes were much longer than I had requested and really different from what I wanted. She explained that she used generally 12's and some 13's (looked super long and round) when I had asked for 8 as shortest to 11 as longest (more of a short cat eye). I was very confused and told her that they are way too long for me. She first tried to convince me they look great... and then she told me that she doesn't really go by numbers (but she just quoted numbers herself and actually did fine following numbers my first visit. But also.. what kind of technician doesn't understand numbers?)
In the end she removed most of the long ones and replaced with shorter lashes for no extra charge.
This visit too, she did not clean or prime my lashes and I ended up being pretty bare after 2.5 weeks.
Overall I thought it was just a miscommunication and I was happy with my first visit + she did attempt to fix this round so I decided to book her again.
Third and last visit: Alex texted me a few days before my appointment to change my time to 12:15. I got a new confirmation for a 12:15 appointment too. I arrived at 12:13, noticed that her previous client was still on the bed so I decided to stand by her door until my appointment. (To clarify, flutter lash bar is a a rented room in a commercial court where the door separates the room and outdoors.) A few minutes later, I looked in again and it seemed like they were no where near done. I decided to wait until 12:25 (10 min over time is forgivable for such delicate work) but didn't look like she was finishing up just yet. I texted her but no response. Finally at 12:33, they finished and I was let in.
I mentioned that my appointment was supposed to be from 12:15 and that I booked an hour but now I only have time for 45 min. Instead of an apology, she told me she thought my appointment was at 12:30 and that her previous client had lashes that required more time. (But she was the one who told me to come at 12:15... She texted me twice in fact confirming 12:15.) Then she said "you could have texted me," which I did. And then she said, "you know you could have waited in the waiting room." But that doesn't make sense either because the waiting room is not technically hers- it's a shared room that is completely separate from her unit, on the other end of the open court, and it's not like she goes to the waiting room to collect her clients.
For both 2nd and 3rd visits, I was bothered by the excuses more than anything because she made it sound like I was doing something wrong.
To be honest I would not have been compelled to write a review if I felt a sense of genuine apology from her end.
In terms of application, she again did not clean or prime before application but did something after the lashes were done. I'm not sure if that works the same? She also poked me in the eyeball with tweezers during the final touches which I know it's hard to not but.. dude.
A day after application:
I was told by a friend (who was sitting across a table from me) that she can see the base of the extensions lifting off.. that's pretty bad considering it's only been a day!! read more