The best dentist office I've had in my 70+ years. Dr Lily Qian is incredible; a magician! The…read morestaff is professional, caring and friendly. I've referred Southpoint to two folks who are immensely happy with the results. Just awesome!

I went for a cleaning They were very attentive to me smiling faces from the front door They are…read morein my network Very informative concerning my current issues

I have been a faithful patient of Velma Cooper's since I moved to the RDU area in 2003. It's a…read moresmall office with a personal feel and all the staff always remember me: I'm only there twice a year, but we always pick up our conversations exactly where we left off. I feel very comfortable in Dr. Cooper's office and never dread going to the dentist like I did once upon a time. The office tends not to over-schedule, either, which is a problem one runs into in larger offices: with a standard cleaning, I'm typically in and out in under 45 minutes.

I saw Dr. Coopers partner Dr. Li Qian today. I highly recommend her. A lot of the dentist…read morepractices in the area are very commercial and over diagnose/charge. I love this type of office- laid back, small and honest service. I have Ameritas dental coverage through duke and they do take this plan.

I transferred dentists as part of a move from Raleigh to Durham and based on a referral from a…read moreneighbor. Unfortunately, we did not have a good (net) experience. We are a family with fairly healthy teeth, practice regular hygiene and dental cleanings, and had no significant issues 10 months (long stretch due to Covid) prior at our prior long-term dentist--upon seeing Dr. Gaddis, multiple cavities, root canals, and others services were promoted, many of questionable need. Pros: Good location, nice office, new equipment/technology, thorough hygienists, nice staff (for the most part), good bedside manner (for the most part) Cons: 1. Wife was referred for THREE root canals, ALL of which our endodontist told us he has no idea what Dr. Gaddis was referring to. Gaddis also referred us (like all her clients) to an endodontist that has many poor reviews, which was an early red flag, and why we ended up selecting our own (that is highly reviewed). It also raises the specter of potential quid pro quo between the two practices. 2. Gaddis told me my daughter needed sealant because of her baby teeth cavities being an indicator for her proclivity to cavities. When I said my prior dentist told us baby teeth are not a good indicator for cavities in permanent teeth (because they're weaker, less enamel, etc), she said "I don't recall hearing that in school". After a quick Internet search, I confirmed it is well known amongst professionals in the field that baby teeth cavities are NOT a good indicator for the health of adult teeth, leading me to conclude Gaddis either doesn't know some fundamental facts in dentistry or is intentionally discarding what she knows to promote more services (consistent with Con #1)...either of which is not good. 3. Front office staff can be a bit edgy/dry/cold...not outright mean, but not generally warm, like our prior practice. It's not a deal-breaker on its own, but coupled with the other issues not helpful. We were really hoping that we'd found a new dental home and allowed benefit of the doubt several times, but ultimately too many red flags have pushed us back to our prior practice until we can find a better local option.

I have been seeing Dr. Gaddis since she first went into practice out of dental school. Dr. Gaddis…read moreis a very, very good dentist! Always prompt, always caring, and always great. The office and office staff are as good as I have ever seen. Dr. Gaddis recently saw me for an emergency crown. Worked me in - same day- in and out- perfect. My Father was a dentist, and He would be very proud of Dr. Gaddis' work and professionalism! If you need a dentist- look no further!

Made an appointment here. Received email and texts confirming my appointment. Showed up for said…read moreappointment and doors were locked. Someone eventually let me in (8 minutes after my appt time) and asked how I could be helped. I said, "I'm here for my 9:oo appt". He then tells me that they don't open until 9:30. ????? Why was a 9am appt made then? No adequate response was received. No offer to help remedy the situation. People take time off from their jobs, and/or make arrangements to facilitate weekday appts. To have your appt not honored shows a lack of disrespect for their clients. Very disappointed in Durham Dental Studio.

Excellent staff, reasonable prices, and great work. After trying multiple dentists in the area, I'm…read morevery happy with them! Thank you!

I had a good experience; quality of care was good. However, My sister who was a client before me…read morecalled to reschedule an appointment because she was ill. The receptionist was very unprofessional and rude. My sister was sick and unable to drive and take her daughter. Have some empathy.... I will no longer be using their services.

Dr. McDuffie and her dental hygienists are absolutely amazing. Kind, caring, and efficient. They…read moreare always clinically on target and we always appreciate the education provided.

Quality work along with a great personality. I actually look forward going to the dentist now.read more

I loved this dentist. Nice people, very smart and did an excellent job on routine cleaning. By far…read morethe quickest and easiest first appointment for a dentist that I've ever had. In and out in an hour. I wish I was staying in the Triangle area because they'd definitely be my regular dentist.

You are now entering the Theatre of the Absurd! The treatment estimate to fill cavities, get a…read morecouple of crowns, and replace my existing bridge was $45,000!!! This is beyond ridiculous!!! I could get a full set of dentures or veneers for MUCH less than this, but I wasn't offered any alternatives! Do yourself a favor, go somewhere else!

Y'all, I cannot say enough nice things about this dental team. I'm 30 weeks pregnant and woke up in…read morethe middle of the night with one of my molars throbbing. Flash forward to calling Durham Dental Group at 8am on a Saturday and their incredible Front Desk Manager (Kayla) got me in by 10am and couldn't have been more supportive and reassuring. Their Dental Assistant Courtney took me back within 5 minutes of arriving and provided so much guidance and reassurance towards supporting my dental needs while pregnant. Dr. Ali was lovely too! He constantly checked on my pain level while cleaning the area and made numerous reassuring statements about supporting my needs moving forward and even demoed how I need to support my gums. They even were able to get me in for a recheck next Saturday and cleaning to support my needs. SUCH WONDERFUL HUMANS! The person supporting my checkout was lovely as well. SO grateful to no longer be in pain! Thank you SO much, Durham Dental Group!

A loyal patient for 4 years, never complained, never had an outstanding balance, I received a…read morecertified letter from Dr Crocker telling me I needed to find a new dentist, that their "practice philosophy" could not accommodate my dental needs? What does that mean? You can't fill my cavities or clean my teeth? This letter came a week before a long awaited appointment I had, which they cancelled. When I called the office and left a message for Dr Crocker to call me with an explanation, she failed to do so. I plan on retrieving my dental records as well as my Sons, and will be informing all the friends I referred to her of her unprofessional behavior.

Why do dentists get so money hungry ? This happened a while ago but could not leave my original…read morestellar review. They sent me a letter saying they no longer wanted me at their practice for defaulting on a ...... $30 coinsurance payment. I had moved. Gone for 2 years (husband switched jobs) never received billing. Moved back two years later and was told I was not welcomed as a patient I've never experienced ANYTHING like it from a medical professional. What in the world.

Their prices for their services are overpriced, so much so that their was a balance due for a…read moreroutine cleaning, because the insurance would only allow for a certain amount of payout for a routine cleaning. Also Dr. V kept referring me to one of his oral surgeon buddies (Dr. Reebey) to have my wisdom teeth removed. These teeth were not decayed or hurting me in anyway. The x-ray did not show any signs of concern. I left this place and started going to Research Triangle Family Dentistry and the Dentist said to me that my wisdom teeth were fine and did not need extraction.

This dental office was recommended by a friend a few years ago, when our former provider stopped…read moreaccepting private insurance. We are very happy here. The staff here is friendly and professional. The hygienists are excellent - Ali, Tabitha, and Christalyn come to mind as standouts. I really love Dr. Austin who takes time to explain procedures and dental health, and who is also really gentle and fantastic with kids. In additional to routine cleaning, I have required additional dental procedures done (e.g. crown filling) and I was very happy with the results. Front desk staff Jill and Jodi are also lovely -- they have alerted me when I have credits on my account, and it is always a smooth process whenever we arrive for appointments or have to deal with billing. I also love that I feel no pressure to follow up on referrals, procedures, and additional services suggested. Overall, this office is professional and personable when dealing with patients' dental health.

We've always received excellent dental care from Riccobene, but their billing process has been…read morefrustrating. Their billing department uses high pressure tactics to collect outstanding balances that resulted because they did not properly file insurance claims. For example, when my wife called for an appointment due to a toothache, Riccobene initially said they would not schedule the appointment unless my wife paid an outstanding balance. She reminded them about our insurance and a week later we got confirmation from the insurance company that they paid Riccobene and that we do not owe anything. I have also gotten collection notices from Riccobene, but when I called and asked they had not filed the insurance claims. This sort of thing happens often, and they are now asking patients to leave a credit card on file so they can charge it without our knowing. After many years of dealing with this we are fed up and plan to seek out a new dentist. it is a shame because their dental services are very good.